Ratings based on 269 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Good overall

Posted May 23, 2017
Hotel is close to the beach, have good swimming pool, hidromassage which is great, small bangalos to labathroon. The only thing I didn't like is the room comfort which I was expecting more for the bed and bathroom. Overall it is a good hotel. I definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

I Loved this place!

Posted May 22, 2017
Pros: Everything!
Cons: Longer shower curtains.
Location: Near public transportation that takes you to the hotel zone, I wouldn't recommend using the taxis in front of the hotel, they're so pricey!
This hotel is very organized and clean. If you are looking for a place to stay while you explore Cancun this is your best option. All the activities you will get during your stay will drive you in and out the hotel. There is a restaurant, swimming pool, and fitness center in the hotel. The housekeeper cleans every day and leaves everything so perfect. I WILL DEFINITELY COME BACK FOR MY NEXT VACATIONS! Don't waste your money on a hotel where you're just going to spend the night! Be smart and chose Smart Oasis where you will find excellent rooms and an even better price.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Close to everything if you don't drive

Posted May 19, 2017
I loved this hotel def welcoming! I can't wait to revisit I would stay in the same place the pool was my absolute favorite place to be as well it was a beautiful view
2 out of 5
by A verified traveler

Needs improvement

Posted Apr 28, 2017
The concierges are very rude. Front desk staff takes forever to answer for questions and to fix issues with the rooms. We stayed a week and the elevator never got fixed. Was an inconvenience to go up and down the stairs; 4 & 6 floors w children and our grandmother. Was a bad experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
I have no idea what to say so I will say nothing. It is a nice hotel at a reasonable price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach, staff was very friendly

Posted Mar 27, 2017
Pros: Pool
Location: Location was good and easy to get around the city from.
We had a terrific time. The hotel staff was extremely accommodating. Location was easy to get around with buses going by regularly.
Comment from Hotel Management
Mar 30, 2017 by Alfredo García, Hotel Manager, Hotel Management
Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay and that you took advantage of our location. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards
4 out of 5
by A verified traveler

Posted Feb 23, 2017 on Hotels
It was in good condition, impressed with the pool area. The service was not all that great from the bartenders to the servers but then again you get what you pay for
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We hope we can have the honor to welcome you as a guest in the near future. Best regards. Alfredo Garcia, Hotel Manager
5 out of 5
by Richard

Great time of the year to party

Posted Feb 13, 2017 on Hotels
Had a great time. Casino with poker tournament's nearby.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Richard, Thank you for taking the time to share your great comments . We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards, Alfredo Garcia, Hotel Manager
5 out of 5
by susan

smart oasis cancun

Posted Feb 1, 2017 on Hotels
we were very impressed with the staff and the hotel...especially the sister hotel. free shuttle and then they charged $30 us per day for food and drinks (some restrictions). One thing we didn't like about the hotel was being on the noisy street side - next time will try to get a room on the pool side of building.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Susan, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received from our staff; we will congratulate them for making your stay a pleasant one. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards, Alfredo García, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Great place to stay in downtown cancun

Posted Jan 27, 2017
Great staff lots of things to do great pools with whirlpool and great breakfast
Comment from Hotel Management
Jan 28, 2017 by Alfredo García, Hotel Manager, Hotel Management
Dear Guest, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received an excellent service from our staff; we will congratulate them for making your stay a pleasant one. We hope we can have the honor to welcome you once again in the near future. Best regards,