Get an overview of this hotelAll-inclusive retreat in Cancún for couples

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Between sea and lagoon

A 30-minute drive from downtown Cancún, the Sun Palace Couples Only All Inclusive sits on a secluded strip of land, the turquoise Caribbean on one side and a tranquil lagoon on the other. Cancún International Airport is a 15-minute drive away, and the hotel offers excursions to the Mayan ruins

3 infinity pools

By day, guests can wander to the beach or choose from 3 infinity pools, including one with a swim-up bar. By night, they can take in a show, or sip cocktails at one of the bars. Five dining venues serve everything from Mexican to Japanese, while the spa offers an impressive menu of services.

Spa tubs, free WiFi

Each room has a romantic spa tub for 2 and a balcony overlooking the hotel grounds, the sea, or the lagoon. Guests can call for free 24-hour room service or snack and sip on provisions from the minibars and liquor dispensers. Free WiFi and LCD TVs offer entertainment.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included

  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Resort Amenities

Sun Palace Couples Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Sun Palace Couples Only All Inclusive features an indoor pool and an outdoor pool. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include a swim-up bar, a poolside bar, and a bar/lounge. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wired and wireless Internet access.

This 4-star property offers access to a business center. This all-inclusive resort also offers a fitness center, a spa tub, and a sauna. Guests can use the outdoor pool at a partner hotel. Complimentary self parking is available on site.

  • Number of buildings/towers - 9 
  • Indoor pool 
  • Spa tub 
  • Steam room 
  • Sauna 
  • Conference space 
  • Total number of rooms - 252 
  • Porter/bellhop 
  • Express check-out 
  • Multilingual staff 
  • 24-hour front desk 
  • Express check-in 
  • Number of floors - 8 
  • Gift shops or newsstand 
  • Shopping on site 
  • Hair salon 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Number of bars/lounges - 3 
  • Number of poolside bars - 2 
  • Coffee shop or café 
  • Concierge services 
  • Fitness facilities 
  • Number of outdoor pools - 2 
  • Designated smoking areas (fines apply) 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Terrace 
  • Luggage storage 
  • Free self parking 
  • Business center 
  • Swim-up bar 
  • Free breakfast 
  • Full-service spa 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Spa treatment room(s) 
  • Number of restaurants - 4 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking

Room Amenities

  • Premium TV channels 
  • Balcony 
  • Room service (24 hours) 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Free local calls 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Jetted bathtub 
  • Flat-panel TV 
  • Iron/ironing board 
  • In-room safe 
  • Satellite TV service 
  • Daily housekeeping 
  • Free WiFi 

Where to Eat

Guests are offered a complimentary hot/cold buffet breakfast.

Sun Palace Couples Only All Inclusive has 3 restaurants on site.

24-hour room service is available.

Entertainment

Nightly entertainment

Daily activities

•3 Infinity pools

Indoor pool with 2 Jacuzzis

Non-motorized water sports at the Wet 'n Wild marina

•Spa facilities

Table games

Fitness center

Swim-up bar

Nearby Things to Do

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club, a sauna, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Personal motorized watercraft on site 
  • Scuba diving nearby 
  • Windsurfing nearby 
  • Parasailing nearby 
  • Fitness classes on site 

Spa Services

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

Resort Name

  • All Inclusive Sun
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive
  • Sun Palace Couples Cancun

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Awards & Affiliations

  • This resort is listed in the 2012 Condé Nast Traveler Gold List of the world's best places to stay.

Resort Credit Offer

Book a stay in any room or rate category and receive a resort credit fixed amount based on length of stay.

Resort credit and redemption details provided at check-in. Credit is not cumulative or combinable. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake; bottle of sparkling wine; complimentary honeymoon dinner at select restaurants; 2 honeymoon t-shirts; breakfast in bed (upon request); guaranteed turndown service; and late check-out until 6 PM (subject to request and availability).

Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Cozumel Palace All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.



Sun Palace Couples Only All Inclusive ratings based on 1,079 Verified Reviews

Learn more.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
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chill out week

5 out of 5
by from belfast
Posted Feb 21, 2017
Pros: Almost everything
Cons: The entertainment in the evenings-everything else was perfect
Location: Bad location, first hotel from the airport on the strip but in saying that, we were just there to relax and didn't need lots of things to do.
We were there for a week's break away from the kids. The staff ( reception/bar/beach/restaurant and room service ) were all excellent. Food was fantastic and the hotel was spotless and constantly kept clean. Although we weren't there for the nightlife the hotel was fairly quiet in the evenings so we ventured into Cancun. I didn't realise how far our hotel was from Cancun until the end of the 20 minute joy ride on a bus ( although it was cheap ). It was disappointing as it was mainly nightclubs full of teenagers and very few bars ( one actually ) with live music. We were conned by the hotel into accepting free taxis back and forth to one of their sister hotels to experience it all inclusive which turned out to be a TIME SHARE hard sell and it was very annoying to waste time doing this crap.
Comment from Hotel Management
Feb 23, 2017 by Sun Palace Cancun
Dear Paul, Thank you for choosing Sun Palace. Your satisfaction as a guest is our priority number one, we work very hard to achieve this goal and therefore it is rewarding for us to know about your positive experience at Sun Palace, thank you for your comments! As you mention, Sun Palace is a very quiet resort, offer rest and relaxation to our guests, with all the pampering and luxury they can expect from Palace Resorts. Thank you once again for choosing us, we hope to see you around once again soon. Kind regards, Sun Palace Team
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Best staff and service

5 out of 5
by from Pa
Posted Feb 16, 2017
Our 1st time at Sunset Palace. We will most definitely repeat. The staff surpassed all expectations. They could not be more friendly. Food was very good. Hotel & room top notch. Beach & Pool were also beautiful. Only negative was the resort credits. They are misleading.
Comment from Hotel Management
Feb 18, 2017 by Sun Palace Cancun
Dear David, First and foremost, thank you for choosing Sun Palace! Our main goal is always your satisfaction as a guest, therefore we work very hard to provide only the best experience, with all the amenities, pampering and luxury you can expect from Palace Resorts. It is a great honor for us to know you had a wonderful stay. Resort credit is a great added value you receive during your stay, this can be used towards many items like tours, spa services, golf and more. I would like to apologize for the perception you had about them, please rest assured we will address this situation to guarantee there is properly solved. We are truly waiting for your next vacation for another incredible stay. Truly yours Sun Palace Team
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Hotel orientation

4 out of 5
by
Posted Feb 15, 2017
Hotel staff pressured us to visit other properties. Said no, continued to pressure. Will not return
Comment from Hotel Management
Feb 16, 2017 by Sun Palace Cancun
Dear Guest, Thank you for your review. We are truly sorry about this experience. Please rest assured that based on your comments we will take proper mesurares to make sure situations like this will not happen anymore. Thank you for choosing us, hopefully you may reconsider giving us one more chance. Kind regards, Sun Palace Team
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Great Hotel

5 out of 5
by from Cape Coral, FL
Posted Feb 15, 2017
Pros: The staff!!!! The service, food and amenities were great! There wasn't much not to love!
Cons: The explanation of maid service lights. And the pools, look like they could use a little remodeling.
Location: Location was great for a quiet vacation. Not a lot to do near by, which is what we wanted, and there was enough to do at the resort.
We had a great time at Sun Palace. The staff was excellent - everyone was extremely helpful and friendly.
Comment from Hotel Management
Feb 16, 2017 by Sun Palace Cancun
Dear Jacky, Thank you so much for your kind comments. We are very pleased to know you had a wonderful time at Sun Palace since your satisfaction is our priority. We are truly waiting on your return during your next vacation, it will be our pleasure to host you at Sun Palace. Kind regards, Sun Palace Team
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40th Anniversary trip

5 out of 5
by from Lexington, Ky
Posted Feb 6, 2017
Pros: Great pools, beach and a level of service from the hotel staff that left you wanting for nothing.
Cons: We had a couple of cool windy evenings. Some in door dining at the Asian and Steak restaurants would be a plus.
Location: We enjoyed our time at the hotel we did not feel the need to venture out anywhere else.
We had an amazing 5 days at the Sun Palace Cancun celebrating our 40the wedding anniversary. We selected the Sun Palace because of the couples only, no children policy. And it worked out just as we imagined it would.
Comment from Hotel Management
Feb 7, 2017 by Sun Palace Cancun
Dear Terrell, Thank you so much for your comments. Definitely, sometimes we need to take a break from kids and enjoy relaxed in couples. This is what Sun Palace offers, a paradise for those who are looking to have the most relaxing vacation ever. We hope to host you again soon! Kind regards, Sun Palace Team
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#9 Is about right

4 out of 5
by
Posted Jan 31, 2017
Pros: Convenient
Cons: Only place we have ever stayed at that does not serve breakfast until 7:00 A.M.. Not really any other option
Location: Location is close to the airport. LA = better, however, since it is near La Isla Mall.
At the time we were researching our options the TA community ranked the Sun Palace #9 out of all Cancun hotels. If you read any of our other reviews you will see that we have experienced Live Aqua a few times and found it to be our favorite of all Cancun hotels so far. Like LA, the Sun Palace is small (a plus in our opinion for the most part). The small size makes everything very convenient. At SP there are 4 restaurant options, and although they are all good we never felt like any of them were really great. If your experience at SP is like ours you will get pretty much everything you ask for. We would rate many things at LA (such as freshness, variety and quality of food; pool; beach; room service; maid service; amenities; atmosphere; location...) 9's 9.5's or 10/10 and Sun Palace in direct comparisons we'd rate solid 8's. For us, Cancun is an "All Inclusive, R&R, Nice Beach" sort of vacation destination. Those are the things we like when we are considering Cancun. SP is ok for these things and we enjoyed our stay and we do recommend staying there if your preferences are like ours. If you appreciate attention to detail and Live Aqua is an option for you, choose it. There are far too many small examples to list but except for the gym (which at SP may be the best we have experienced) nearly everything at Live Aqua was just a notch above the Sun Palace.
Comment from Hotel Management
Feb 2, 2017 by Sun Palace Cancun
Dear Guest, First and foremost we would like to thank you for staying with us. It is with great concern we read we did not achieve a 5 stars experience during your stay, as we all here work very hard to following our high quality standards and totally devoted to our customer service. Please rest assured that we will take your feedback as reference to make further improvements. We sincerely hope you can honor us with your visit once again and see by yourself all of the improvements we are making right now and the ones coming in a soon future. Kind regards, Sun Palace Team
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Amazing!

5 out of 5
by
Posted Jan 17, 2017
Pros: The beach and the staff was the best. Our room was beautiful and clean.
Cons: Everything was awesome
Location: Not too close to the crazy downtown, but close enough to go if you like. All of the malls and shopping nearby was nice.
Amazing hotel, best service, beautiful beach. Super clean! Not one complaint whatsoever.
Comment from Hotel Management
Jan 18, 2017 by Sun Palace Cancun
Dear Guest, Thank you so much for your kind comments. Making our guests feel happy and relaxed at Sun Palace is our main goal, we work very hard every day to make sure they have the relaxed and quiet stay to release all the stress they have. Your comments and feedback motivate us to keep improving and serve you better. Please be sure your next stay at Sun Palace will be even better! Thank you for your confidence, we're looking forward to see you again at Sun Palace soon! Kind regards, Sun Palace Team
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Awesome service

5 out of 5
by from california
Posted Jan 16, 2017
Me and my husband went there recently and we had the best vacation ever! We stayed at the hotel the entire time and there was never a dull moment...quality food...awesome room service...everyone who works there seem to be happy! Definitely would go back there this year😃 thank you sun palace crew🙌
Comment from Hotel Management
Jan 16, 2017 by Sun Palace Cancun
Dear twygy25, Thank you so much for your review. We're glad to know you had an amazing time at Sun Palace, and we're also proud to know all of our efforts result in a pleasant vacation. Thank you for sharing your comments, please be sure we're constantly working and improving to make sure your next stay at Sun Palace is even better! Kind regards, Sun Palace Team
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Perfect spot if you are looking for adults only

5 out of 5
by from Edmonton, AB
Posted Jan 8, 2017
Pros:
Cons: - Don't have the gym blaring music at 6am - Jacuzzi tubs could use a bit more water pressure, took forever to fill.
My wife and I had a week long trip here (Dec 28-Jan4). From the moment we walked in the door we were treated as a priority. This was our first experience with the Palace resort chain and were not disappointed. We primarily chose this spot due to it Adult-only nature. We loved that it was a much more quiet and relaxed atmosphere compared to other resorts in Cancun that we have stayed at. Although there was an "activity pool" available, there was plenty of pool and beach space for those just wanting to relax, read or do something of the sort. Service and Entertainment staff were great - very personable and enjoyed chatting with them. The 24 hour room service was phenomenal both in service and quality - always a plus for a resort to have something like this! Overall, this is a great hotel and it left a memorable impression on us. Anyone looking for the adult-only experience in Cancun, this one is on a Premier level and we would definitely recommend it!
Comment from Hotel Management
Jan 12, 2017 by Sun Palace Cancun
Dear Devon, Thank you so much for your review. Your comments and feedback are always appreciated as they help us to keep improving and serve you better. Also, thank you for letting us know about your 5 stars experience at Sun Palace, we work very hard to make sure your vacations are over the top. Thank you for the confidence and please be sure further improvements will be done to guarantee your next stay will be even better. Kind regards, The Sun Palace Team
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Beach Resort for adults

4 out of 5
by from Waldorf, MD
Posted Jan 7, 2017
All inclusive adult only resort. Staff very friendly. Premium liquor served at lobby bar but you must request. Shuttle service available to Moon palace only twice per day. Beaches are gorgeous but water is dangerous careful of tree trunks floating inland with waves. Pools are very nice. Most food was tasty.
Comment from Hotel Management
Jan 12, 2017 by Sun Palace Cancun
Dear Niecy, Thank you so much for your review. We're glad to know to had an enjoyable stay at Sun Palace. Regarding the floating trunks, please note the beach is a natural location and therefore we're unable to guarantee floating objects may suddenly apprear. Please be sure our staff will keep working very hard to make sure your next stay is even better. Thank you for the confidence. Kind regards, Sun Palace Team Cancun
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