Featured Image Lobby Sitting Area Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom In-Room Amenity In-Room Amenity Bathroom Bathroom Bathroom Sink Outdoor Pool Infinity Pool Gym Gym Spa Spa Spa Sauna Spa Treatment Spa Treatment Spa Treatment Restaurant Restaurant Restaurant Restaurant Restaurant Restaurant Restaurant Hotel Lounge Hotel Lounge Hotel Lounge Hotel Front Terrace/Patio Terrace/Patio Sundeck Exterior Beach/Ocean View
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Room type

Deluxe Room, 1 King Bed, Jetted Tub, Resort View

Max Occupancy: 2 guests

Deluxe Room, Jetted Tub, Ocean View

Max Occupancy: 2 guests

Junior Suite, 1 King Bed, Jetted Tub

Max Occupancy: 2 guests

Grand Room, 1 King Bed

Max Occupancy: 2 guests

Get an overview of this hotelAll-inclusive retreat in Cancún for couples

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Between sea and lagoon

A 30-minute drive from downtown Cancún, the Sun Palace Couples Only All Inclusive sits on a secluded strip of land, the turquoise Caribbean on one side and a tranquil lagoon on the other. Cancún International Airport is a 15-minute drive away, and the hotel offers excursions to the Mayan ruins

3 infinity pools

By day, guests can wander to the beach or choose from 3 infinity pools, including one with a swim-up bar. By night, they can take in a show, or sip cocktails at one of the bars. Five dining venues serve everything from Mexican to Japanese, while the spa offers an impressive menu of services.

Spa tubs, free WiFi

Each room has a romantic spa tub for 2 and a balcony overlooking the hotel grounds, the sea, or the lagoon. Guests can call for free 24-hour room service or snack and sip on provisions from the minibars and liquor dispensers. Free WiFi and LCD TVs offer entertainment.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included

  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Sun Palace Couples Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Sun Palace Couples Only All Inclusive features an indoor pool and an outdoor pool. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include a swim-up bar, a poolside bar, and a bar/lounge. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wired and wireless Internet access.

This 4-star property offers access to a business center. This all-inclusive resort also offers a fitness center, a spa tub, and a sauna. Guests can use the outdoor pool at a partner hotel. Complimentary self parking is available on site.

  • 24-hour front desk 
  • ATM/banking 
  • Business center 
  • Coffee shop or café 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Fitness facilities 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Indoor pool 
  • Luggage storage 
  • Multilingual staff 
  • Number of bars/lounges - 3 
  • Number of buildings/towers - 9 
  • Number of floors - 8 
  • Number of outdoor pools - 2 
  • Number of poolside bars - 2 
  • Number of restaurants - 4 
  • Porter/bellhop 
  • Sauna 
  • Shopping on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Steam room 
  • Swim-up bar 
  • Terrace 
  • Total number of rooms - 252 
  • Tours/ticket assistance 
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Family Friendly Amenities

  • Free Wi-Fi  
  • Indoor pool  
  • Outdoor pools  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Climate control 
  • Coffee/tea maker 
  • Free bottled water 
  • Free toiletries 
  • Daily housekeeping 
  • Flat-panel TV 
  • Free local calls 
  • Free WiFi 
  • Hair dryer 
  • In-room safe 
  • Iron/ironing board 
  • Jetted bathtub 
  • Minibar (stocked, free items) 
  • Premium TV channels 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 
  • Separate bathtub and shower 
  • Slippers 
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Where to Eat

Guests are offered a complimentary hot/cold buffet breakfast.

Sun Palace Couples Only All Inclusive has 3 restaurants on site.

24-hour room service is available.

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Entertainment

Nightly entertainment

Daily activities

•3 Infinity pools

Indoor pool with 2 Jacuzzis

Non-motorized water sports at the Wet 'n Wild marina

•Spa facilities

Table games

Fitness center

Swim-up bar

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Nearby Things to Do

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club, a sauna, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Scuba diving nearby 
  • Personal motorized watercraft on site 
  • Windsurfing nearby 
  • Parasailing nearby 
  • Aerobics on site 
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Spa Services

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 
  • Accessible parking 

Hotel Policies

Check-in

Check-in time ends at Midnight

Check-in time starts at 3 PM

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

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We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Awards & Affiliations

  • Sun Palace Couples Only All Inclusive is listed in the 2012 Condé Nast Traveler Gold List of the world's best places to stay.

Up to USD 2500 Resort Credit Promotion

Book a minimum 3-night stay for travel now - December 23, 2015 and receive a resort credit valid towards select resort services and amenities, including golf, spa, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay:

  • USD 500 resort credit with a 3-night stay
  • USD 750 resort credit with a 4-night stay
  • USD 1500 resort credit with a 5-8 night stay
  • USD 2000 resort credit with a 9-11 night stay
  • USD 2500 resort credit with a 12-night minimum stay
Valid for all room/rate categories. Credit applied to guest's final bill at check-out. One credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services, products, are subject to availability. Golf credit is valid for resorts in Cancun and Riviera Maya. Resort credit for scuba diving at Cozumel Palace is valid for certified and non-certified divers and beginners. Unused credits valid for up to 1 year from the check-out date and is transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2015. When using resort credit for My Palace Memories, Resort Credit Shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Offer is subject to change. Other restrictions may apply.

Honeymoon Offer

Book a stay at this Palace resort and receive the following after arrival:

  • Mini honeymoon cake
  • Breakfast for 2 in bed, once per stay
  • Guaranteed turndown service
  • One bottle of sparkling wine at select restaurants
  • One romantic candlelight dinner
  • Two t-shirts
  • Late check-out (until 6 PM) may be requested and is subject to availability.

    At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion.

    After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room.

    Upon arrival, honeymooning couples must present proof of marriage within the past year.

    Unlimited Phone Calls Promotion

    All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

    Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

    Eat & Play All Palace Resorts Promotion

    Book a stay now and your rate will include the following:

    • Access to the facilities and restaurants at the resort’s sister properties, including:
      • Beach Palace Resort All Inclusive
      • Isla Mujeres Palace All Inclusive Resort
      • Moon Palace Golf & Spa Resort All Inclusive
      • Playacar Palace All Inclusive
      • Cozumel Palace All Inclusive
    Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

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