Posted Oct 17, 2016
This place was fabulous! This was our first out-of-country all-inclusive trip so we entered a little critical, but quickly realized that this was pretty close to paradise. The staff was helpful, courteous, friendly and funny. Not to mention they were on the ball, someone was always around to answer questions and assist in what we needed to do for particular on-site activities. The only restaurant that we didn't try was the Thai one, but the others were fabulous. The quality of food blew me away at all locations. The options on the breakfast and lunch buffets were great. The setting for the restaurants in the evening was very romantic and the food there was delectable. I don't have any negatives other than some areas seem a little dated and the exterior of some of the higher up windows could use a cleaning, but that isn't a deal breaker, nor can it be expected to be sterling. The room was the cleanest I've ever seen a hotel room. We came up from the beach one day to find housekeeping mopping the floors, it doesn't get better than that. We will be keeping the Palace Resorts in mind for the next time we visit Cancun.