Ratings based on 1,718 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

This hotel looks a little older on the outside but

Posted May 24, 2017
It's lovely within! We had a fantastic 5 night stay there in late May 2017. The check in went smoothly, but we avoided the "free point" speech the entire time. We were there to relax and get away from it all, and had no interest in leaving the property or buying items. The food was fresh and freshly cooked and the service was superb. Frida and Fresia who seated us daily at the buffet recognized us on the second day and greeted us by name. We ate at all 4 restaurants without needing reservations and we didn't have to wait. The food was excellent at all. The services were efficient and personalized. Room service was great! The pools and beach were clean, and the food and drink servers were wonderful. Our beach view room was attended to twice a day, so it was always neat and clean. A truly fabulous experience at this venue!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Great stay. Excellent resort. Good beach. Excellent seating on beach. Not as great a pool scene as some other resorts but a small price to pay for quality of beach and overall. Relaxing vibe. Not for partying. Highly recommend for romantic and/or relaxing trip.
Comment from Hotel Management
May 24, 2017 by Sun Palace Cancun, Hotel Management
Dear guest, Your comments are greatly appreciated, thank you so much for choosing Sun Palace and providing us your feedback. Definitely, Sun Palace is ideal for couples looking for relaxation and a romantic ambiance for adults only. We're looking forward your next visit for another superb experience at Sun Palace. Kind regards, Sun Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Loved the balcony with oceanfront view.

Posted May 22, 2017
Pros: All inclusive...adults only.
The staff at the hotel are great. Had a great massage with Ariana. The beach and pool staff are amazing as well. We watched the guys prepare the beach every morning burying the seaweed, setting up chairs, the lifeguard surveying the ocean and setting out caution flags. Your hotel is a fine tuned machine.
Comment from Hotel Management
May 24, 2017 by Sun Palace Cancun, Hotel Management
Dear Janet, We are certainly delighted by your comments, thank you so much for your so positive review, it means a lot for us. We're always looking forward to improve in every single aspect from our service as our commitment with you to guarantee your satisfaction. Please come back soon! Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from perry georgia

Will return and very soon!

Posted May 20, 2017
How do I even begin to explain how amazing this resort is? From the minute we were greeted until the moment we said goodbye the attentiveness of the staff was amazing. There was no need to big, nothing too great to ask of any of the employees. Our romantic dinner in the beach was great from start to finish from the food to the service to the location. The food selection is wonderful and there were plenty of new to us foods to try that were delicious. Our view from the room was amazing. Our room was beautiful and housekeeping was more detail oriented than any other resort we have ever stayed at. I appreciated the aroma therapy each night and the lavender infused pillows. Every detail was seen to. Activities planned by the staff were fun and inclusive of everyone, spa staff were professional and attentive, I could go on and on but I will say the staff makes this resort one that stands alone! They work hard and you see it! They will cater to your every desire and do it with a sincere smile! We will stay again and soon!
Comment from Hotel Management
May 24, 2017 by Sun Palace Cancun, Hotel Management
Dear Daniel, First and foremost, thank you so much for choosing Sun Palace and sharing this incredible review with, we truly appreciate it. It is quite rewarding to read so positive comments from a guest, we work very hard to achieve high levels of satisfaction on those who give us their confidence to handle their vacation time, so we truly appreciate it when we receive this kind of positive feedback as a reward for our hard work. Thank you once again for choosing us, please come back soon, we will be pleased to host you once again at Sun Palace. All the best, Sun Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from md

Nice hotel in the beach

Posted May 16, 2017
Great time at sun pAlace staff was great food great entertainment great weather was great beach was great pools are good service is outstanding
Comment from Hotel Management
May 20, 2017 by Sun Palace Cancun, Hotel Management
Dear Judy, Thank you so much for your kind comments, they're greatly appreciated. We're always looking for improvement in our services to surpass your expectations each time you decide to visit us, please rest assured your next stay with us will be even better. We hope to see you soon. Best regards, Sun Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, AUS

Nice quiet hotel for couples

Posted May 14, 2017
We just got back from our stay at sun palace, I've stayed at a few all inclusive resorts in Cancun and sun palace was very nice. Friendly and helpful staff, the room amenities were great, we loved the tub in the room, next time we will upgrade for the jacuzzi on the balcony. I would have liked more food options, especially for lunch. The oriental restaurant was the best we found. The drink selection was great. I'd love to return to sun palace for another stay!
Comment from Hotel Management
May 20, 2017 by Sun Palace Cancun, Hotel Management
Dear Katy, Thank you so much for your kind comments and preference. We're glad to know you had an overall positive experience at Sun Palace. Please rest assured your comments will be shared with management for a proper follow up, your satisfaction is always the most important for us. We shall see you soon! Kind regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Great location and fantastic staff 😎

Posted May 11, 2017
I appreciated the friendly and polite staff. They always greeted us with a smile and friendly Hola. And they went out of their way to please and help. The room is very nice and roomy. The jacuzzi is nice, but we only used it once. It takes a lot of water to fill it and coming from California I hated using all the water.
Comment from Hotel Management
May 13, 2017 by Sun Palace Cancun, Hotel Management
Dear Virginia, thank you so much for sharing your kind comments with su, we truly appreciate it. Your satisfaction will always be the more important for us, we work very hard to surpass all of your expectations and provide you with the most pleasant vacation experience. Please come back soon to Sun Palace. Kind regards, Sun palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmond Ok

beautiful place with a great staff

Posted May 9, 2017
This was our first time at Sun Palace. Like the other Palace Resorts the facilities are five star. Sun Palace is a perfect place for a peaceful vacation with an awesome view from the pools or the beach. We will definitely be going back.
Comment from Hotel Management
May 9, 2017 by Sun Palace Cancun, Hotel Management
Dear Ron, Thank you so much for your kind comments, we truly appreciate it. Please rest assured we will continue with our improvement, always looking forward to provide you the most enjoyable vacation experience. Kind regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Ideal Couple getaway

Posted May 5, 2017
My partner and I stayed here late April 2017 and we had a fabulous stay. It is quite far down the other end of the hotel Zone so when you what to end up going into town you have to catch a bus or taxi. The staff are absolutely wonderful and try to accomodate your every need. The food was fantastic and the drinks plentiful. All the pools were great and the beach gorgeous. Little rough as it's the carriebean sea but nothing you can't handle. 5*****!!! Very happy 😊
Comment from Hotel Management
May 5, 2017 by Sun Palace Cancun, Hotel Management
Dear Ange, Thank you so much for choosing Sun Palace. We're delighted by your kind comments, your satisfaction will always be the most important for us, for this reason we always try to meet all of your expectations to provide you with the most pleasant vacation experience. Please come back soon! Kind regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Staff was wonderful, very attentive and friendly! Only complaint is that it is far from shopping, and we had to take a bus or taxi to go to shops.
Comment from Hotel Management
May 4, 2017 by Sun Palace Cancun, Hotel Management
Dear Guest, Thank you so much for sharing your kind comments with us. We're glad to know you had an outstanding experience at Sun Palace. Please rest assured we will keep working on improvements to never cease to amaze you. Please come back soon! Kind regards, Sun Palace Cancun