Ratings based on 1,067 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really enjoyed our stay!!

Posted Aug 28, 2015
Lovely hotel room was so spacious and clean shower was lovely and the hot tub in the room was so relaxing in the evenings. Staff were excellent very friendly. Great selection of food really enjoyed it apart from our last meal the in the Alamo restaurant as our food was cold .. Other than that a great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel espetacular!

Posted Aug 25, 2015
Hotel novo, confortável, com ótimas instalações, excelentes restaurantes e empregados muito atenciosos e dedicados. O hotel é um pouco distante dos principais bares e boates de Cancun, mas é muito fácil se deslocar até lá. A passagem de ônibus é US$ 1,00 e o taxi pagamos US$ 20,00 até o hotel. Acredito que a localização não é um problema e sim uma vantagem, pois a região é bem tranquila. O hotel é muito bonito, tem quatro piscinas e quatro restaurantes. O café da manhã em estilo bufê é ótimo e os restaurantes são muito bons. A alimentação é farta e muito boa. Não bastasse isso é possível aproveitar a estrutura (incluindo comida e bebida) dos outros hoteis da rede Palace em Cancun. Acredite, isso faz diferença! Alugamos um quarto com vista para o mar e quando chegamos nos ofereceram uma suite melhor sem custo (acho que isso vai depender da disponibilidade e ocupação do hotel). Ficamos na suite junior no primeiro andar e foi muito tranquilo. O hotel é muito bem cuidado e limpo. A praia em frente é muito boa. Ficamos hospedados em ago/2015, época em que Cancun sofre com algas na praia, mas nada que comprometia, pois os empregados faziam a limpeza diária da praia enterrando as algas. Isso é um outro diferencial, pois fomos a outros locais e hoteis onde as algas se acumulam na praia formando verdadeiras pilhas. O hotel disponibiliza créditos que varian em função da quantidade de dias de hospedagem, mas há limitações para usá-los e cobra-se 16% de imposto sobre os créditos usados.
2 out of 5
by A verified traveler

It was ok

Posted Aug 24, 2015
Pros: pools
Cons: food, drinks, nightlife, pool closures and cleanliness.
Location: location was far from all of the other hotels and shopping. If you want to go downtown or to any of the sister resorts you have to take a taxi/bus
Hotel rooms were dirty. Pools were nice but they closed the pools at 6pm and the ocean at 5pm. The food and drinks were absolutely terrible. The food was awful, they had all kinds of food mixed together. It was hard to make a plate that was similar in kind.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Couples Getaway

Posted Aug 24, 2015
We loved it. The staff was great as were the people staying there. We talked to other couples and drank with them which made the stay more welcoming. They upgraded our room. The only downside were the taxes. They give you credit but you have to pay everything at 16% and they cap off the spa credit. Don't get ducked into all the extra excursions.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Close to the beach

Posted Aug 22, 2015
This is the best hotel I ever been, good food good stuff, good all include , everything is so nice , will be there again next year , I looooooooooooooove this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buen hotel

Posted Aug 18, 2015
Muy buena atención e instalaciones, el ambiente es muy tranquilo.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 17, 2015
We had a fantastic time at Sun Palace! We never left the resort. Beautiful setting, great food, and rooms were very nice and clean.
5 out of 5
Recommended
for Couples
by A verified traveler from Ft.Lauderdale, Fl.

Great location

Posted Jul 29, 2015
Cons: The hotel could use a little make-up showing signs of wear but kept very clean
Staff was excellent, food was very good and easy to get in any of the restaurants. Location to the beach was great as well as the pools overlooking the ocean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved our stay!

Posted Jul 11, 2015
The staff at this resort are top-notch! They are all friendly and helpful and go out of their way to make sure you are enjoying your stay! We can't wait to return!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great honeymoon spot

Posted Jul 8, 2015
We loved the sun palace. The food and the staff were excellent. All the entertainment staff were so nice, especially Iluna. We had a great time and would go back for sure