Ratings based on 1,115 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from belo horizonte, mg
Hotel maravilhoso e serviço perfeitoPosted Nov 21, 2015
O serviço do hotel é perfeito, a comida maravilhosa, o Wi-Fi super rápido e funciona até na praia. Tenho apenas duas considerações, a construção do prédio do hotel com relação à piscina tampa o sol na maior parte do tempo, então se tem sol só até meio dia praticamente na piscina. Outra coisa, o sistema de créditos não é muito vantajoso para passeios, os passeios mais legais não estão inclusos e fazê-los por conta própria sai mais barato que as taxas que o cartão tem. No resto, é tudo mais que perfeito!!!!! Voltaria com certeza!
for Everyoneby A verified traveler from Vancouver, BC
Great couples resortPosted Nov 17, 2015
Great hotel. Unfortunate the pool closes early. Room was really nice always clean, but toilet area was frosted glass not a lot of privacy for us even though we have been living together for 10 years
for Everyoneby A verified traveler from Frederick, Maryland
Rocky start, but overall a great vacation!Posted Nov 15, 2015
Pros: Cleanliness, comfortable bed, beautiful pools overlooking the ocean.
Cons: More food choices.
Location: We pretty much stayed on the resort, but did go off campus one day to catch the bus (right out front) to go do some shopping.
We arrived in Cancun and it was pouring rain. We checked into our room and were not altogether happy. We did not like our view. The balcony overlooked a VERY ugly hotel next door and an abandoned patio. We let them know that we were not happy with the view from our room and they offered us another room, but it had the SAME view ! We said thanks, but no thanks. An hour later our room was leaking. After informing the hotel staff, they promptly offered us a new room. This room had a much better view, so we were happy! Fortunately the weather cleared up the next afternoon and we really enjoyed hanging out by the pool (and in the pool!) The previous storms had the ocean stirred up and brought a lot of seaweed on the beach, but the staff was VERY good about cleaning up the seaweed. In the next few days the weather really cleared up and the ocean settled down. The water was AWESOME!!! Calm, crystal clear and warm!!! We had a great experience all together. The staff was very accommodating, the food was good and we really enjoyed the entertainment. The hotel was very clean!! I would definitely go there again!
for Couplesby A verified traveler from Allen, TX
Perfect!Posted Nov 12, 2015
Pros: First class experience
Cons: We found nothing to be lacking whatsoever...
Location: Snorkeling, wave-runners, pyramids, pools, volleyball, speed boat experience, golf, and much more...
My wife and I loved every minutes of this 3 night stay. Courteous staff. Phenomenal food. Wonderful views and multiple, fun activity options!
for Couplesby A verified traveler
Great hotel close to the airportPosted Nov 12, 2015
Excellent staff - very hard working and go above and beyond to assist guests. Beach is narrow but lots of chairs and umbrellas. Beach walking is difficult because of the steep slope from the water but its still very nice. I took my morning runs on the sidewalk outside of the hotel instead of the beach. Stayed in room 826 and it had a small balcony but a GREAT view of the beach and water. I would recommend this hotel for its friendly staff, proximity to the airport, great service, and good food.
for Couplesby A verified traveler from Hamilton, Ontario, Canada
Sun Palace Couples ResortPosted Nov 9, 2015
Pros: The food was outstanding and the Staff are amazing.
Cons: Maybe a sofa in the room would be nice.
Location: Great hotel on the beautiful beach in Cancun.
Great week of vacation in Cancun, the Sun Palace was a 5 star vacation, already making plans to return in 2016.
for Couplesby A verified traveler from Edmonton, Alberta
Great service and attention. Great food.Posted Nov 8, 2015
Pros: The service and attention by all staff was great! The food was also fabulous.
Cons: The room was often not cleaned until after 4-5 p.m. The room temperature was either too cold or too hot. Guests should be able to regulate this more.
Location: Location is great with beach very close. Bus stop close to go to other places in the Cancun hotel zone.
Our room had a great view the ocean and beach. The service and attention was second to none, and all the staff wanted to ensure we were happy. A couple of things that we didn't like was that the room was often too cold and the air conditioning was high and could not be regulated. The pool areas are also very small, but fortunately there was good selection on the beach to go to. All in all, I would definitely recommend this hotel to couples!
for Everyoneby A verified traveler from Calgary, Canada
Great hotelPosted Nov 7, 2015
Rooms might not be the selling point here, but the beach, staff, food, and credits definitely are.
for Everyoneby A verified traveler
Excellent hotelPosted Nov 1, 2015
This hotel was outstanding and peaceful. The view in our room was amazing. The staff was very friendly and kind. This was our first trip to cancun and it will not be our last. We came back Saturday and we have already talked about going back on our first anniversary. I highly recommend staying at this place. You will not be disappointed
for Couplesby A verified traveler
ParadisePosted Oct 27, 2015
Pros: Almost everything. Beautiful hotel, great staff, beautiful pools, not crowded, no kids, romantic environment, swim up bar, chairs in the water.
Cons: Remove/improve the credits system. We reserved a wakeup call that never happened. The Concierge area on the beach was open to everyone--shouldn't be.
We spent four days last weekend for my husband's birthday. we had originally chosen a junior suite but upgraded to the Concierge level where we enjoyed a larger room, premium liquor in our room, and a larger balcony. The room was spotless and the grounds and hotel were kept very clean. The staff were so friendly and accomodating, even going out of their way to arrange for decorations for our room (husband's birthday) after we upgraded. It's a slightly older crowd (35+) so there were no noisy kids or teenagers running around the pools. Nice! It was all very romantic. We did not use the credits as it appeared that they seemed to be more of a marketing item with a discount on items and you had to pay tax, so even if it looked like you were gettting a great deal, items used a large number of credits, and the fact that the number was high, meant that the 16 percent tax came out to the amount that you would normally pay for the item. For example, the romantic dinner (500 credits) would cost $80. in tax when the food and drinks are already part of the all-inclusive. We loved our Concierge dinner on the beach (included with upgrade) and our couples' back massages (also included in the upgrade). We also were given the opportunity to release turtles. That was a nice highlight to the trip. Given the short period of time we were there, we did not do the excursions but, rather, spent the time in the pools and on the beach. These were all excellent. We would definitely go back.