Our 1st time at Sunset Palace. We will most definitely repeat. The staff surpassed all expectations. They could not be more friendly. Food was very good. Hotel & room top notch. Beach & Pool were also beautiful.
Only negative was the resort credits. They are misleading.
Comment from Hotel Management
Feb 18, 2017 by Sun Palace Cancun, Hotel Management
First and foremost, thank you for choosing Sun Palace! Our main goal is always your satisfaction as a guest, therefore we work very hard to provide only the best experience, with all the amenities, pampering and luxury you can expect from Palace Resorts. It is a great honor for us to know you had a wonderful stay. Resort credit is a great added value you receive during your stay, this can be used towards many items like tours, spa services, golf and more. I would like to apologize for the perception you had about them, please rest assured we will address this situation to guarantee there is properly solved.
We are truly waiting for your next vacation for another incredible stay.
Sun Palace Team