Ratings based on 1,212 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing family getaway

Posted Sep 2, 2015
Cons: It may be the American in me but I did miss casual grab and go food. Service and food was excellent but sometimes you just want a sandwich.
Location: We felt completely safe. Take the Catamaran to the local island and rent the golf cart for a tour.
Five star and family friendly. The hotel staff is wonderful. Not the best beach but enough. The spa experience was an experience I would go back for.
5 out of 5
Recommended
for Everyone
by A verified traveler from shreveport

Perfect place

Posted Sep 1, 2015
Our stay was an AWESOME experience. We can't wait to come back. Everyone was so nice and professional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel close to the beach

Posted Sep 1, 2015
We had an excellent time in Cancun! The Beloved staff is amazing! Rooms are gorgeous! Food is fabulous and drinks are wonderful! Highly recommended!
4 out of 5
by A verified traveler

Great to relax but not to party

Posted Sep 1, 2015
It is really beautiful and nice. It is very quiet There. It is 30 minutes away from the real fun at cancun. not for the younger set which in itself is a good thing but also older folks like some action after dark, you won't find it here.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Paradise

Posted Aug 30, 2015
Pros: Everything
Cons: Perhaps, less children and a separate pool for the children
Location: The beauty of the hotel is the remoteness of the property. The hotel itself, provides many activities to keep busy if so desired.
Have been there many times and will always come back !!! Service, Staff, Ambiance, Food/Beverage, absolutely superb!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay one of our favorites

Posted Aug 29, 2015
Highly recommend this resort for couples or families with small children. Food location and hotel is excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler

August stay

Posted Aug 26, 2015
Had a great time. We didn't like the contemporary Mexican restaurant but otherwise the food was great. Enjoyed staying at the hotel but it is too hot to go to Cancun in August.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 24, 2015
excellent very good service super i like i recommend every body to go to this hotel .
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Fantastic private hotel away from hotel zone

Posted Aug 24, 2015
Pros: The location, staff and cleanliness of the facility was just great.
Cons: Have a bank on site or be able to provide chnage for larger US dollars so that tips can be given to the staff.
First time staying at this hotel and it was great. It is located about 30 minutes from the hotel zone of Cancun and is much more private. The rooms are all very big and with full size balconies. We paid extra and got a room with a private pool and it was great. The beach area was very nice and not crowded. The hotel staff was everywhere and would get you anything that you wanted. The hotel is in a very secure area that vendors cant get to so you don't have to be worried about being harassed with people trying to sell you stuff. The food was good and drinks even better. I only saw premium liquor. Our room was stocked with 5 bottles of various liquor as well. The refrigerator was stocked with beer, juices and cokes and filled back up daily. They don't have a bank on site so take extra cash in smaller denominations for tips. I would highly recommend this hotel and will be going back next year to stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midwest

Boutique Hotel Right on the Ocean

Posted Aug 22, 2015
Pros: This hotel is incredibly relaxing and well maintained. With only a little over 100 rooms, the staff makes every guest feel like their first priority.
Cons: It would be nice if the pool with the swim up bar was adults only. I don't think it's necessary for kids to be there when there are 3 other pools.
Location: This hotel is right on the ocean and right next to the marina. You can walk across the street to charter a boat or fishing expedition. CONVENIENT!
From the minute we arrived we were met with friendly faces and awesome service. We LOVE the VIP loungers on the beach. The service there is amazing (Jose, Benjamin, and Alexander) definitely deserve a shout out. They bring cold towels for your face, drinks, food, and setup all the water activities you could want.... Paddle boarding, kayaks, catamaran, snorkeling. It's amazing. The rooms are cleaned twice a day and always well stocked with snacks and amenities. The turndown service in the evening is such a plus. You return to your room ready to rest. The spa was a blissful way to spend a late afternoon/early evening. We love the aqua viva before the treatments. It makes you feel alive, opens your pores and sets the mood for relaxation. We always really enjoy a late afternoon stop at Natura for a smoothie ("Power"...Yum) and a Strawberry/Nutella crepe. Our favorite night spot is the Lupita Lounge for a little sushi and special cocktail. That space is so beautiful and truly underutilized. The night before we left, they called and arranged a time for our luggage to be picked up. It was perfect and so easy. We think this hotel is a 10! They truly try to appease your every need. After 3 trips back, we love seeing all the familiar faces and we can't wait to return.