Ratings based on 641 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxation

Posted Aug 9, 2015
Everything was perfect. The stuff are friendly and professional. The quality of food also very good. I recommend it for families and romantic moments especially night.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Excellent hotel

Posted Aug 3, 2015
Staff truly take the experience to another level, made me feel like a king!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Memorable vacation for all the family

Posted Aug 3, 2015
All what you expect from a Cancun resort and more!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

nice hotel

Posted Aug 2, 2015
Pros: everything
the only thing that I do not like is that somebody start to take articles from the small refrigerator in the room and they charged to my account,I complained and they took it off my bill,because I was not taking anything from the small refrigerator.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Lots of seaweed on the beach...not a little but tons.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Mis comentarios acerca del hotel Ritz Carlton

Posted Aug 1, 2015
El personal del hotel muy atento, amable y servicial ( sin quejas al respecto ). Las instalaciones muy cuidadas y bonitas, aunque tuvimos un pequeño contratiempo con el monomando de la regadera, algo sin importancia ( creo que les faltó revisar a detalle antes de entregarnos el cuarto ). Los alimentos nos parecieron caros, algo muy común en Cancún . Ofrecen pequeños detalles agradables a los huéspedes que se encuentran en la playa y en la alberca, lo que le da valor agregado a la estancia. Aunque no es barata la tarifa por cuarto, si me volvería a hospedar ahí , lo recomiendo.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Mis comentarios acerca del hotel Ritz Carlton

Posted Aug 1, 2015
El personal del hotel muy atento, amable y servicial ( sin quejas al respecto ). Las instalaciones muy cuidadas y bonitas, aunque tuvimos un pequeño contratiempo con el monomando de la regadera, algo sin importancia ( creo que les faltó revisar a detalle antes de entregarnos el cuarto ). Los alimentos nos parecieron caros, algo muy común en Cancún . Ofrecen pequeños detalles agradables a los huéspedes que se encuentran en la playa y en la alberca, lo que le da valor agregado a la estancia. Aunque no es barata la tarifa por cuarto, si me volvería a hospedar ahí , lo recomiendo.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Posted Jul 29, 2015
Great service, nice beach front and pool service. Pricey and room service is expensive as well but great experience. Rooms are modern and clean and the in-hotel restaurants are good. Free wifi is only in the front lobby. Live jazz nightly.
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

Friendly Staff and Excellent Service

Posted Jul 27, 2015
Pros: Nice decorative furnishings and appointments.
Cons: Sand at beach was full of kelp from recent storm, this should be removed from sand area to allow guests easier access to the beach.
Location: Location was ideal. Not too close to town but still convenient to restaurants and shopping centers.
Went to the Ritz Carlton Cancun with my family for 1 week. We were greeted by friendly staff upon our arrival and treated to a tropical fruit drink, nice touch. First night we had dinner at Fantino's and food and service were excellent. We enjoyed being pool side as pool attendants were friendly, accommodating and eager to serve. Everyone from the ladies who clean and prepare your room, to the doormen who great you and the concierge who make dinner recommendations, were all very friendly. We would definitely return to this hotel and would feel proud to recommend it. Thank You Ritz Carlton Cancun for a great stay and memorable time.
3 out of 5
by A verified traveler

Venden una imagen de hotel 5 diamantes

Posted Jul 27, 2015
Fue 5 diamantes hace 20 años, no pueden mantener esos precios, súper aburrido nada de lujos y los precios escandalosamente altos.