Ratings based on 768 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Beautiful hotel on beach, world class service

Posted Feb 2, 2016
Beautiful pool and beach. Great service. Restaurants were excellent. Fantino restaurant was superb!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

BEST HOTEL IN CANCUN

Posted Jan 22, 2016
Pros: Service
Cons: Nothing
I have stayed at several hotels in Cancun. You get what you pay for. Club level at the Ritz-Carlton Cancun has the best service I have ever experienced. Worth every penny.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, California

It's The Ritz

Posted Jan 14, 2016
My family an I stayed 5 nights at The Ritz, the staff was very attentive to your needs. We stayed in a suite on the Lobby level - Beach front with a big balcony. The food is excellent and I would definitely recommend private dining on the beach. We had our 7 months old son with us and he was getting a little fuzzy, and the staff brought out a crib to the beach for him to sleep while we had dinner. I highly recommend the hotel, the price is at the higher end but it's well worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler

El servicio estuvo increíble.

Posted Jan 6, 2016
Pros: La ubicación y el personal del hotel
Cons: Modernizar las instalaciones un poco.
Location: Hay comercio, cultura y excelentes restaurantes; Harrys, Porfirios, La Elefanta... todos buenos sitios para comer.
El personal, la comida, las actividades, todas estupendas.
5 out of 5
Recommended
for Everyone
by A verified traveler from MEXICO D.F.

EXCELENTE HOTEL

Posted Jan 3, 2016
Pros: INSTALACIONES, UBICACION, SERVICIO
Cons: SERVICIO DEMASIADO MUY ENFOCADO HACIA EL TURISMO EXTRANJERO
Location: EXCELENTES RESTAURANTES Y CENTROS COMERCIALES
UNA OPCION MUY BUENA SI SE BUSCA UN HOTEL DE LUJO EN CANCUN EL SPA MUY BUENO Y EXCELENTE SERVICIO EN GENERAL MUY CARA LA COMIDA Y BEBIDAS
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2015
A truly 5 star hotel. Excellent location and very friendly staff. Room is clean with fantastic ocean view. Great restaurants!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Wonderful stay

Posted Dec 21, 2015
The hotel is amazing, clean and luxurious. The staff is attentive and wonderful in every way. Thanks William from In Room Dining ( the food is AMAZING by the way); Maria, Laura and Rosario from housekeeping and Emma, Yoko and Damian from the front desk and concierge services for making our stay exceptional!
5 out of 5
Recommended
for Everyone
by A verified traveler

It is amazing

Posted Dec 5, 2015
The hotel is excellent and the staff is the best! The facilities need some upgrades specially around the corredors but we love it!
5 out of 5
Recommended
for Families
by A verified traveler from Chicago

Perfect for families with infants

Posted Dec 2, 2015
Pros: Staff friendliness and baby/kid commodities
Cons: The only thing that I would improve, and it sounds kind of silly, would be the guacamole, LOL. Everything we ate was delicious except for that.
Location: The hotel is near a shopping mall and there are several restaurants around.
We picked the Ritz because we read about all the itzy bitzy package for babies. Out of all the hotels we have stayed in I must say this is by far the best. In our room we found a crib with bumper, beach toys for our daughter, a dinning seat, a baby tub, an electric sterilizer, and a welcome kit with baby shampoo and lotion. The hotel staff went out of their way to make our stay as comfortable as possible, they prepared food specially for our baby and were careful to schedule cleaning services around her naps. We had a wonderful time and we'll be back for sure!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2015
Cons: They charged a lot of money for incidentals - Wifi in rooms was $15/day and movie rentals were $18 each. These prices seemed very high.
The hotel is beautiful and the staff was courteous and helpful. This was a dream vacation. The food is also phenomenal. I was happy with everything I ate while I was there. Overall, this was a fantastic trip and I would definitely consider staying at the Ritz Carlton again.