Ratings based on 638 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Spactacular!

Posted Aug 27, 2015
This was our second trip to the Ritz at Cancun. If I thought that our first trip was amazing, now I know that I was wrong. This was an exceptional vacation. The hotel was stunning, as you can expect from any Ritz. But the service was superb in its own category from anything you would ever experience. The staff will go the distance to make sure that all of your needs are met and that you are having a fun and relaxing time at the resort. There is a humble quality in each employee that you cant but admire them. If you are looking for an exclusive vacation this is your destination. We will definitely be back next year for our third time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ambergris Caye, Belize

Great service and amenities

Posted Aug 24, 2015
Pros: Rooms, pools, beach, service, food.
Location: Restaurants all around are excellent.
Sergio, our waiter at the cafe deserves accommodation for his above and beyond attitude. The hotel and all facilities are top notch. Every employee is there to provide impeccable service. The only issue, the Expedia website says there are sofa beds in the standard room which is not the case. We had to change rooms at a higher rate, but then the hotel desk staff corrected the price after I pointed out the error. I would recommend this hotel to anyone wanting a full service facility with excellent service and superior food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service

Posted Aug 18, 2015
Comfortable rooms. Great customer service. The facility is beautiful
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Everything you would expect from a Ritz Carlton.

Posted Aug 17, 2015
Pros: Staffing is fantastic and i find it hard to think it could be improved. Very well done. Clean and understated facility with air of european elegance
Cons: The grounds and pools, while very nice, are not up to their rivals. I'm an architect and thereby biased, but the grounds are too conservative.
Location: Excellent location. Many great restaurants nearby. La Distilleria is our favorite for evening dining. Go to XPLOR at night. Fantastic experience.
Recently stayed 6 nights, departing on August 15. Have been to Cancun before and stayed at another high-end resort. The Ritz Carlton Cancun is everything you would associates with this brand. The grounds and facility is extremely clean, set back a little from the main street in the hotel district. Everything is understated elegance. We had our two kids, ages 20 and 22 with us, and we were a little hesitant that the hotel would be too subdued or stuffy for them. The opposite was true. They enjoyed the high degree of attention that the staff pays to you. While the physical characteristics of this facility are indeed very nice, it was the staff that made the hotel stand out over where we haver previously stayed in Cancun. This hotel is centrally located with several very good restaurants on site, as well as several just a short 5-10 minute walk away. Our room was an ocean front, complete with a balcony that was nice to site out on in the late afternoon shade. There are two pools immediately adjacent to the beach. The beach is wide and clean. The entire area is suffering from a huge seaweed bloom, and it is constantly washing up on shore. The staff did everything they could to keep the area clean, but the seaweed is a real problem this year. Water was not a clear as expected. Don't know if this was from chop or from the seaweed. But because of the staff, it didn't take away from the experience. If you want to snorkel, there are better places in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Awesome place to stay for a vacation

Posted Aug 16, 2015
I love the hotel, their service, cleanliness. The people are very friendly and they assist you at each and every step. I tried every restaurant inside and everything was unique and good for itself. I would definitely go back to the same in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from pasadena calif

The best

Posted Aug 15, 2015
Awesome location and staff who remember their guest. I returned a year later and same staff were working and remembered me. Very sweet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tiburon, CA

Great Hotel on the beach with wonderful vista's.

Posted Aug 15, 2015
Pros: Clean...well maintained...quiet...fabulous Spa...three different pool areas
Location: Lots of great restaurants and shopping within walking distance. Some of the best dining was right there at the Hotel!
I was overwhelmed by all the staff and their total politeness and willingness to help with anything...and it wasn't just them having to do it because it was a job...there was total sincerity. The pool staff were great and always available.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phila.,Pa.

Beautiful hotel highly recommend it

Posted Aug 13, 2015
The hotel was beautiful and the staff were all extremely nice and helpful. They spoiled us. I would def stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxation

Posted Aug 9, 2015
Everything was perfect. The stuff are friendly and professional. The quality of food also very good. I recommend it for families and romantic moments especially night.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Excellent hotel

Posted Aug 3, 2015
Staff truly take the experience to another level, made me feel like a king!