Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice clean hotel on the beach

Posted Sep 1, 2015
Pros: Close to the beach, great swimming pool, food is amazing
Cons: Room was just outside the elevator so you could hear a lot of noises - i don't think it has much insulation
Stayed for 4 nights twin share. Nice family resort - if you are looking for party central location I suggest look somewhere else but this one is good for a rehab. very tasty buffet breakie and dinner.
Comment from EPC
Sep 3, 2015 by Cristobal Galindo., EPC
Dear Stan, Thank you for taking time to write about our resort. The Royal Caribbean is a resort with rest-quality in mind for all of our customers and we're glad to learn you've enjoyed your visit. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

ocean view

Posted Aug 29, 2015
hotel and overall was great i will be back for sure.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2015
Horrible check in experience was given a dirty room, had to wait 2 hours to be half cleaned. Had to requests hearts and blankets to be changed.maid saws "the were changed 2days ago" had been used by previous guest
1 out of 5
by A verified traveler

The wrost Hotel I have been in my Life

Posted Aug 27, 2015
Pros: Nothing
Cons: Everything
It was a awful experience. The Hotel is very old. The AC was selected in 22C, we have to ask for many blankets , the vualue for the stay was too high,. for 130 USD for sure we could find something better. When we arrived the room was uncleaned and on sunday they did not clean it. They requested 300 USD in advanced and the food was not very good. Also I could i would like to get my money back
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

快適な滞在が可能なホテル

Posted Aug 25, 2015
Pros: 電子レンジ、冷蔵庫、コーヒーメーカー、食器類が備え付けなので、ローコストに滞在するには便利です。
Cons: シャンプーとコンディショナーが備え付けがなく、短期滞在に適した商品が売店にも売られていなかったので不便でした。 ベッドが柔らかすぎでした。
Location: マヤ博物館がすぐ近くです。バス停からはそれほど遠くなく、便利です。エル・レイ遺跡が2.5km位の距離にあります。
ビーチは目の前でカリブ海の朝日が見えるのがうれしい。 ホテルの玄関が大通りから少し奥まっているが、バス停からはそれほど遠くなく、便利です。
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent hotel for a relaxing vacation

Posted Aug 24, 2015
From the great view to the friendly staff, we couldn't have asked for a better place to spend our vacation. Our concierge Antonio made sure we were taken care of and the staff was very knowledgeable and helpful. Rooms were immaculate and the pool was tremendous.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

for Royal Islanders: Beach front, great location

Posted Aug 22, 2015
I'm booked with Royal Caribbean and offered Royal Islanders. Overall excellent location with exclusive beach view, good facilities. The noise of AC can be very load and annoying at night.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2015
Muy funcional y bonita playa. Todas las Habitaciones son con vista al mar
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Great staff and awesome view of ocean.

Posted Aug 10, 2015
This resort is a very quite and family friendly, you don't see people acting up or acting crazy. It's a private resort, only those that stay there are allowed in.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Home away from home. Staff is outstanding.

Posted Aug 10, 2015
Grocery store had everything. Transportation available to different Royal Resorts and help with tours. Staff mostly are long term and recognize you and are so friendly and helpful. Love to return as often as possible.