Ratings based on 726 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Pflugerville, Texas
Great hotel on the beach!Posted Jul 23, 2016
Pros: Right on the beach, the staff was super friendly and accommodating. Very well kept property and restaurants were really good.
Cons: Not sure.
Location: The location was great for us. We didn't leave the resort except for one day to go parasailing and shopping which was a fairly close.
Planning this quick getaway a week and a half before departing and having never been to Cancun, we had an AWESOME time! I just searched for hotels, came across The Royal Caribbean and just loved the way it looked and it was right on the beach, which was very important to us. It was a great choice!!
by A verified traveler from c
The rooms need to be updated!!Posted Jul 20, 2016
When we got there they asked for mandatory $500 deposit because the hotel don't take money or cards like the restaurants,bars,stores,gift shops. The room are out of date. They need to be updated to a newer Caribbean island feel. The shower in the room was out of date. the lobby restroom was more modern. We wanted to eat out but had to us that money in the hotel. Overall I wouldn't stay there again
by A verified traveler from California
Awesome ViewPosted Jul 20, 2016
Pros: Everyone was helpful!
Cons: The timeshare referral program. They are too pushy!
Location: Many, many activities. Within easy walk of the city bus.
We loved the view from our room. The ocean was absolutely beautiful! We woke up to that view everyday.
by A verified traveler from as
Praia longe e obrigacao de trocar de quarto na viaPosted Jul 19, 2016
Tivemos que trocar de quarto durante a hospedagem por conta da regra do hotel onde as reservas são feitas de sábado à sábado, embora tivesse serviço de praia bem mais ou menos, o acesso à praia é feito por elevadores ou longas escadarias. A agência de viagens do hotel foi muito confusa, o tour do passeio atrasou por 1 e nos limitou a conhecer melhor o local proposto, além de refazer nossa reserva no CocoBongo. Não recomendo vc e sua família irem a não ser que esse tipo de coisa não te incomode.
by A verified traveler from Texas
Best beach and water!Posted Jul 15, 2016
My daughter and I stayed at the Royal Caribbean resort for five days. For a beach lover this was the perfect place! The White sand beach was amazing along with the crystal-clear waters of the current Caribbean. The resort offers Tiki tight beach umbrellas with chairs to accommodate their guests at no cost. In addition there is a full-service bar with waitstaff at you disposal. A variety of water sports and activities are available as well for reasonable fees. Commendations were adequate. We stayed in a Junior suite with two double beds and a mini kitchen in a well designed bathroom and dressing area . The only difficulty we encountered was the temperature in our rain. Initially we were unable to lower the temp to our satisfaction. After one service call, the room was very comfortable for the remainder of our stay. In regards to safety and convenience, the Royal Caribbean provided both. There is a shuttle available ( 3 mile radius), taxis, and the city bus. We opted to use the city transportation which was minimal and cost and very easily accessed. I highly recommend staying at the family friendly Royal Caribbean resort, visiting Cancun in general, and without a doubt, experiencing the beautiful beaches and water!
by A verified traveler
Muy agradable la playa increíblePosted Jul 12, 2016
El acceso a la playa increíble muy buena atención la gente muy amable lo único que no me encanto fue la comida
by A verified traveler from Echuca
Good mid-range 4star optionPosted Jul 12, 2016
Need to pay for airport transfer. Ensure at checkout breakfast has not been included in bill. We were charged despite offer saying buffet was included in price. Amazing beach. Good for young families and people who want to relax. Service was great but patience is needed. What's the rush in Cancùn anyway! local supermarket across the road is cheaper than market at hotel. allow 1hr to get from arrival at airport to hotel.
by A verified traveler from Maceio
Posted Jun 14, 2016
Bom atendimento. Boa localização. Restaurante muito bom.
by A verified traveler
Posted Jun 10, 2016
THEY NEED TO SERVE MORE TRADITIONAL FOOD LIKE MORE ORIGINAL TACOS
by A verified traveler from San Jose, CA
Bang-for-buck 5-star caliber servicePosted Jun 7, 2016
Pros: Everything, but especially the beach and pools and room size.
Cons: An ATM that dispenses pesos would have been nice. The only ATM on site dispenses USD.
Location: Amazing. Swimming, Lounging, Eating
My wife and I stayed at this property for 5 nights and had an absolutely amazing time. I highly recommend this resort for anyone looking for 5-star treatment at 4 star prices. Our room was so spacious, the on-site amenities were amazing, the food was delicious, and the pools were massive. The check in staff let us check in early at no charge when our flight arrived earlier than anticipated. The concierge helped us plan amazing day trips. The on-site market proved to be ultra convenient when we needed to get water and other supplies. That coupled with this resort's location in the middle of the hotel zone made this a trip to remember for us. I highly recommend our stay at the Royal Caribbean. We enjoyed our stay so much that we're committed to staying at Royal Resort properties the next time we visit Mexico. It's no wonder they have garnered such fantastic ratings online.