Ratings based on 830 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Apr 30, 2017
Very laid back. Great service. Excellent breakfast buffet.
Comment from Hotel Management
May 3, 2017 by Cristobal Galindo, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland, U.S.

Super ocean view. Great beach.

Posted Apr 25, 2017
Pros: Very friendly staff. Very clean. Great location. Quiet and peaceful when you want it, easy access to crazy when you're looking for it.
Cons: The need to change rooms on Saturday is a bit inconvenient, depending on their bookings. It would be good to avoid that, but the upgrade was nice.
Location: Lots. It's Cancun!
Incredible time. We stayed from Friday to Friday. Their change-over day is on Saturday because this place is mostly owned weekly time shares. Because we needed to move rooms the day after we arrived they upgraded us from ocean view to beach front-ocean view. Awesome, and worth the slight inconvenience of moving. None of the hotel ammenities accept cash or credit so everything is charged to the room. We were skeptical about this but the prices were very reasonable and the room card tracked everything easily and accuately. When paying your bill at the end of your stay you can pay with credit, US dollars or your leftover pesos. This made the currency conversion planning easier. They also have a shuttle that will take you to the other Royal resorts on the Blvd so you can take advantage of a nice variety of ammentities, each slightly different from the other. They have an agreement with the marina across the streeet and we got to go sailing on their Sunfish sailboats for free (slight charge if you need lessons).
3 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Beautiful view of the sea!

Posted Apr 21, 2017
Pros: Low rates!
Cons: Rooms are rundown... Need extensive remodeling! This however, is a time share so not sure how that works.
Location: Hotel near a bus stop so their are many place that are accessible.
Staff very accommodating, however, in every room, there is a note, saying tips are how the staff make their living! I feel the hotel should give their employees a raise so that the guest don't feel like they have to tip everyone that they come in contact with.
3 out of 5
by A verified traveler from Washington, DC

Dated rooms!

Posted Apr 20, 2017
Pros: English cable channels. Shower water pressure.
Cons: Modernize rooms.
Large rooms. Decorated like late 80's. Hair in shower and on ironing board. No ice machines. English speaking cable.
Comment from Hotel Management
Apr 21, 2017 by Cristobal Galindo, Hotel Management
Dear Charlie, Thank you for taking time to post about our resort. We are sorry to learn your experience was not the best. We'll work together with the management to find ways to improve our service. Warm Regards.
2 out of 5
by A verified traveler from T

Not recommend. Rating of 4 stars was misleading.

Posted Apr 18, 2017
Building is dated unless all stucco walls are to your liking. Room was ok. However, toilet did not work properly as we neared the end of our stay. Payment processing system did not allow us to pay with our American Express in Mexican pesos.
Comment from Hotel Management
Apr 21, 2017 by Cristobal Galindo., Hotel Management
Dear Charlie, Thank you for taking time to post about our resort. We are sorry to learn your experience was not the best. Sometimes the system communication fails and there's little to do on our side. We're sharing your comments with the appropriated channels so in the future this won't happen again. Warm Regards.
3 out of 5
by Michel

TOO EXPENSIVE

Posted Apr 17, 2017 on Hotels
I was given a dirty used room that was not ready!! There was no sheets or towels they were on the floor dirty. The guess before had left a mess.!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great views, great staff

Posted Apr 15, 2017
Pros: Great staff - helpful with everything asked of them.
Cons: The beds are a tad hard.
Everyone was accommodating and helpful. The room was clean and the maid service was excellent. I'm returning in the fall! The fish tacos at Paco's Tacos are fantastic!
Comment from Hotel Management
Apr 18, 2017 by Cristobal Galindo, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent visit to The Royal Islander and we look forward to welcoming you back during your next visit to Mexican Caribbean. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from c f from Miami

Excellent ocean view

Posted Apr 13, 2017
Was better than I expected. All the rooms has ocean views, the beach is beautiful and the water delicious. I had breakfast included and had to buy lunch and dinner but wasn't expensive at all I just spent $150 in my 3 days stay in food. The only this was de drinks that didn't have enough alcohol but everything else was as I expected
Comment from Hotel Management
Apr 18, 2017 by Cristobal Galindo, Hotel Management
Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.
2 out of 5
by A verified traveler from Colorado

Do not go here unless you are like to move rooms

Posted Apr 10, 2017
I had to spend 2 hours waiting for someone to help me switch rooms. I had 1, only 1 day off to spend at the beach. But alas, I was informed that because this is a timeshare EVERYONE has to switch rooms on Saturdays . I spent 11-1 pm waiting in the room waiting to be moved. Even after several calls to check my moving status. Ruined my 1 day off! Bad food in restaurants. Not the best cleanliness. However, most of the staff were at least nice. Do no go here if you only have a couple days to enjoy the beach. You will be waiting for condo management to finally get your room ready. Definitely not worth the cost.
Comment from Hotel Management
Jun 16, 2017 by Cristobal Galindo, Hotel Management
Dear Meimei, Thank you for taking time to post about our resort. Our Inventory department works closely with the guest services one to avoid the room switching on Saturday. This is particularly difficult when occupation is high. We try to communicate this timely with our customers by publishing about this policy on all of our websites and our business partners' websites. We will share your comments with the appropriated channels so we can ensure our guests are receiving full communication from us at all times. Thank you for your comments, we appreciate your review and we'll find ways to improve our service. Warm Regards.
5 out of 5
by K

Nice clean family friendly resort

Posted Apr 10, 2017 on Hotels
Very good value at this resort. Beautiful beach area and clean resort.We stayed for a week and had a great time. Quiet at night which suited us fine but probably not the place if you want to party. Easy to catch bus up/down hotel zone to restaurants and shopping. All staff we encountered were friendly. It is a time share resort but once we told concierge we were not interested in this were not bothered about it again.