Posted Feb 20, 2017
Nice place. Beautiful grounds. However, all inclusive used to mean, you know, all inclusive (including tips per website)! It's very obvious that staff expects 15-20% tips even though the much higher prices to book include tip money. Couple this with the fact that most guests do not choose the all inclusive option and DO pay full tips, who do you think the staff is going to cater to??? Concierge took 5 minutes to walk us to our room (we didn't ask), gave him $5, he said he made dinner reservations for us...didn't, he'd arrange for double beds to be put together, didn't. He'd have chairs brought to our balcony, nope. Guess a $5 tip for 5 minutes of his time wasn't enough to keep his word. Twice housekeeper didn't leave clean bath towels, when we called for some, guess what, person bringing them wanted a tip! Plenty more examples too.