Ratings based on 1,089 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Fort Worth
Great place to unwind!Posted Oct 1, 2015
Pros: A great staff,very good food and drinks. Really enjoyed going to the sister resorts in the area!
A very smoothly run company. I will be a repeat customer! Well worth the money.
Comment from Hotel Management
Oct 2, 2015 by Cristobal Galindo., Hotel Management
Dear Steve: Thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.
for Everyoneby A verified traveler from San Antonio, TX
we are going back!Posted Sep 30, 2015
This was our second time at Royal Sands and loved it even more. It's clean, luxurious villas, great food, very friendly staff. If alcohol is important the drinks are light so bring some or ask your waiter for more. All are very accommodating. We were there for 7 days and wished we could have stayed longer. One plus for us is being able to go restaurants off-site just for fun at no additional cost.
for Everyoneby A verified traveler from New York, NY
Amazing ServicePosted Sep 28, 2015
The people who work at this resort from the minute we stepped into the hotel made us fee like we were right at home. I never leave reviews but felt I must because the service was probably the best I have ever had in my life. The food was great the pool was perfect overall one of the best if not the best vacation I have ever had, Can't wait to go back.
for Everyoneby A verified traveler from Atlanta
Nice hotel for relaxing vacationPosted Sep 27, 2015
Cons: Need some intertaiment, music,...
Very nice staff, especially in food service. All waiters are great, but Muguel and Sophia in LaVeranda are the best.
for Everyoneby A verified traveler from fort lauderdale
I didn't wanna leave!Posted Sep 27, 2015
Pros: Variety of food and service were amazing. Special thanks to our servers Esteban and Damian at La Veranda restaurant.
Location: If you wanna just stay at the hotel the location is good and the beach is pretty nice. A bit far from Tulum, Playa del Carmen and other locations.
Beautiful hotel and amazing staff! Great food, excellent service and superb experience overall.
by A verified traveler from New jersey
Terrible hotelPosted Sep 26, 2015
This is a real review . I booked this hotel as all inclusive. This hotel also has time share . First the front desk attendance are rude and not knowledge . When you check in , you have to use master card or cash only .. No American Express.. Restaurants only 2 by the resort. They give you option to go to different restaurants. The bad part only one restaurant for breakfast .. Not good one. You have to sign a check every time you eat even you are wearing the bracelet for all inclusive. No entertainment at nite .. When you ask the front desk for coffe , they refer you to Starbucks so you will spend your money .. No common sense to refer to the restaurant that opens for dinner .. Food in the restaurant in royal sands are terrible .. Do not book this resort ..
for Everyoneby A verified traveler from SA, Texas,
Big and nice pool and close to the beachPosted Sep 26, 2015
we stayed 5 days there and really enjoyed it. Friendly welcoming staff , nice and big pool and close to the beach. Room was clean and good size but bed was too soft and not comfortable enough.I'll recommend this resort.
for Everyoneby A verified traveler from Los Angeles, CA
Best time of my life :)Posted Sep 26, 2015
I will highly recommend this place to anyone. In short i will rate 5 star for rooms,staff, cleanliness, alcohol (the best at La Veranda and at pool). Made so many friends over there at pool bar and restaurants. I would definitely say we got above and beyond service from Estebam, William and Damian at La Veranda. Thanks fellas. Overall great location for downtown commute as R2 buses likes every 5 minutes. Thankd Royal sands will come back soon :)
for Everyoneby A verified traveler
Posted Sep 25, 2015
Excellent!! Very nice people.nice beach. Nice service
for Everyoneby A verified traveler
Nice hotel clean pool and amen4Posted Sep 25, 2015
Enjoyed my stay with family. Great family atmosphere.