Ratings based on 1,148 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Magnifica

Posted Sep 20, 2016
Uno de los mejores hoteles en Zona hotelera, el personal amable, excelente trato a turista nacional... Nos quedo ganas de tegresar
5 out of 5
by A verified traveler

Posted Sep 19, 2016
Hotel is very confortable, rooms are big and all have ocean view. Swimming pool and hotel beach are beautiful
Comment from Hotel Management
Sep 21, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you.
5 out of 5
by A verified traveler from 東京

静かでのんびりしたホテル

Posted Sep 14, 2016
Pros: 静かで落ち着いた感じが気に入った、スタッフの対応も親切でした
Cons: これといってないです
Location: ロケーションは良かった。周辺も便利
落ち着いてのんびり出来き部屋からのロケーションも良かった。前にショッピングモールもあり便利だしキッチンの設備も良かったです。
Comment from Hotel Management
Sep 21, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you.
5 out of 5
by A verified traveler

Stop being so dramatic

Posted Sep 13, 2016
Pros: Location, cleanliness, access to beach and mall, pools, views.
Cons: Assisting if there is a communication issue
Location: Beach, mall, and right in the middle of hotel zone
While researching hotels in the Cancun area I kept going back and forth between all-inclusive and traditional. I finally decided all-inclusive was not for me, but I knew I wanted to be in the hotel zone. After much deliberation I decided on the Westin Lagunamar. This hotel is perfect. It's in the best possible location. Right in the middle of the hotel zone, and right across the street from the mall with plenty of food options, shopping, and Starbucks. It's no more than a 10-15 minute bus ride to all the major stops on your wish list(Centro, clubs, ferry to Isla Mujeres, etc). Everyone is so dramatic with their reviews these days, causing only stress and anxiety, making it seem like a crap shoot in hopes of picking the best possible options. There is absolutely nothing wrong with this property. It's clean, room are great, beds are comfortable, the pools are perfect, it has a waterslide, and is 10 feet from pristine ocean. The only thing anyone can say about this hotel that might cause a hiccup is you can run into a slight communication problem. But that is anywhere down there, and can be easily sorted out. I hope this review helps people as I would definitely recommend The Westin to anyone considering properties to stay. It's a shame really because we now live in an incentive-laden society where people have this sense of entitlement and if they don't get something for free it gives them the right to negatively bash a business until they do.
Comment from Hotel Management
Sep 21, 2016 by The Westin Lagunamar Management Team, Hotel Management
On Behalf of the entire staff of Westin Lagunamar we thank you for writing your comments about your recent stay with us, your great comments about the room, location and facilities are very welcome and we appreciate your feedback. We hope to welcome you back near future.
4 out of 5
by A verified traveler from Guadalajara

Excelente Hotel de Playa

Posted Sep 9, 2016
Ya conocia el hotel, pero creo que deben de mejorar algunas cosas, sobre todo la calidad y comodidad de los camastros en la playa. Y ser menos cuadrados y más inteligentes en sus acciones. Ya que tenía 2 reservaciones una inicial de 4 noches y 5 días y agregué un día más. Les pedí al ingresar que nos dejaran en la misma habitación y a pesar de que eran las mismas características de habitación, no pudieron hacerlo. Nos hicieron perder toda una mañana. Eso le llamo falta de atención.
Comment from Hotel Management
Sep 21, 2016 by The Westin Lagunamar Management Team, Hotel Management
Muchas gracias por sus sugerencias y retroalimentación la cual nos ayuda a mejorar nuestro servicio y atención a nuestros huéspedes.
5 out of 5
by A verified traveler from SF

Posted Sep 4, 2016
There was very very good location for some one like shopping ! The Hotel service is excellent and anywhere was clean , Our family have wonderful vacation !
Comment from Hotel Management
Sep 9, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you
5 out of 5
by A verified traveler from NY

Beautiful hotel, best pools and beach!

Posted Sep 1, 2016
I could've spent my entire vacation just relaxing in the Infiniti pool! They provide daily activities poolside with a swim up bar and excellent service!!! Definitely recommend this hotel!!!
Comment from Hotel Management
Sep 2, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you for your nice comments and for share your pictures. We look forward to welcoming you near future.
5 out of 5
by A verified traveler from NJ

Very nice resort close to beach with kitchen

Posted Sep 1, 2016
We had great experience at this hotel. Very good staff - always smiling and welcoming. There were some issues with hot water but we ignored it because rest of the services were really good. Nice pool for kids and adults. Lot of activities for everyone. A store on the same premises to buy general grocery. I wish they had option of all inclusive (with food). Kids loved it, too. We will definitely go back.
Comment from Hotel Management
Sep 2, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you.
5 out of 5
by A verified traveler from cali

Great Place to Relax on Earth

Posted Aug 31, 2016
This Resort has it all, Great beach n pool. The rooms are spacious and clean. The kitchen is a big plus especially if you have kids or a big party. Having fun here is no problem. Enjoy!!!
Comment from Hotel Management
Aug 31, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you.
5 out of 5
by A verified traveler from Newcastle united kingdom

one of the best hotels on the beach

Posted Aug 29, 2016
Pros: amenities in the room shop pool staff
Cons: can stop trying to put such a mark up on the excursions as we go downtown to buy instead and loose trust with your concierge/salesperson
Location: la isla opposite for shopping
second time at this hotel and did not intend to come back but we found a deal on Expedia, the room is great with fridge freezer and cooking facilities and washing machine and dryer and most rooms have a great view of the ocean, stopped at 772 last time which was great but got 667 this time even tho we rang ahead and asked for 772, 667 has a reduced view as the right side is blocked by another block partially its OK but not great, the food is OK but i found i spent a lot whilst their even tho we ate out most nights, the pools are fantastic i love the pools and their on top of the beach and i think they have the biggest infinity pool in Cancun, they have a shop downstairs to buy anything from milk bread beer wine to frozen burgers that you can cook on the outdoor grills you can use yourself with your family and theirs a few of them around so you can have a few beers and BBQ with friends or family, im back one day writing this review and could go on and on and were sad to be back, loved every minute of the holiday.
Comment from Hotel Management
Aug 31, 2016 by The Westin Lagunamar Management Team, Hotel Management
We would like to thank you for your nice comments and feedback.