Ratings based on 1,230 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

My stay at the1BR suite was perfect

Posted Jun 28, 2017
Comfortable bed and Fresh clean linens everyday. Even with the kitchenette, the room does not smell, having a jacuzzi in the bathroom was an added bonus as well. My family will definitely stay at this hote again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Beautiful hotel and beach

Posted May 6, 2017
The hotel is beautiful with a gorgeous infinity pool and easy access to the beach which has nice sturdy wooden and straw tiki huts. Loved the resort. However, the staff at the front desk customer service and attitude was very disappointing. The front desk staff was very snappy and answered questions almost in a condescending manner. Several times we encountered the same attitude with different personnel. The only time they were friendly was at the beginning when they are being pushy trying to sell "Timeshare." Although the rest of the staff was better, the service by the pool was slow. Amenities are great. I would recommend management investing in much needed classes for their staff in how to provide appropriate customer service. Once their customer service improves then the entire experience would be excellent. Due to poor service, one leaves the resort experience with a little sour taste. Other than that the hotel is gorgeous and the beach view from the room is breathtaking. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Nice. Great amenities!

Posted May 1, 2017
Elevator was down quite often, staff were slow preparing breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Beautiful beach front hotel

Posted Apr 24, 2017
Pros: We thought it was upscale, nice decor and very friendly, helpful staff. The layout of the grounds, pool, etc is beautiful! Great easy location!
Cons: We signed an agreement to not reserve pool chairs, but by 7:30 AM many prime spots taken by "regulars" that had tipped $ pool staff to hold chairs.
Location: Excellent location, across from La Isla shopping mall, (upscale mall with many shops and restaurants) and walkable to Luxury mall, shops and groceries
We just had a wonderful 4 day stay at the Westin Lagunamar Ocean Resort and Villas (not to be confused with the other Westin, further south!) We've stayed at Westins before and not been disappointed, and this property is extremely nice. We had a room that was ocean front with beautiful views, beautiful decor, perfectly clean with a mini kitchen with plenty of dishes, etc, a queen bed and a fold out couch if needed. We could have easily stayed there for longer and not needed anything else. The staff was very helpful and friendly, the beach and pool areas were clean, large and warm water. Didn't eat at the restaurants-- we went out each evening --so I can't comment on the food. Grocery store in walkable distance (has everything) and large shopping mall right across the street with restaurants and shops and attractions. This location is really nice-- a walk up the street a ways and things look a little run down.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice hotel

Posted Apr 8, 2017
Nice hote quite ,close to shopping, airport, beach Staff pleasant. First couple days the hotel was understaffed around the pool it did improve . Restaurant were decent but nothing to rave about Dislike, I am not a member or owner would not replenish coffee in room each day without a charge The transportation service the hotel offers is way to expensive 45 dollar one way, you can find much cheaper company on line
Comment from Hotel Management
Apr 11, 2017 by The Westin Lagunamar Management Team, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Beautiful surroundings. Gracious staff

Posted Apr 6, 2017
From the start to finish of our vacation was perfect. The entire staff were friendly and professional. Our room was spotless and the pool is spectacular. We enjoyed the games and competitions at poolside. The marketplace across the street and on site craftspeople selling their wares were friendly and reasonably priced. Looking forward to our next trip back.
Comment from Hotel Management
Apr 11, 2017 by The Westin Lagunamar Management Team, Hotel Management
Thank you
4 out of 5
by A verified traveler

Nice hotel with good view of beach

Posted Apr 3, 2017
Pros: The hotel room
Cons: Service Common areas Restaurants Activities
Location: Great location, across from a mall with many restaurants and shops and in close proximity to many other restaurants
We had a wonderful time in Cancun. However, there are a few things you should consider before booking your stay. The hotel room is amazing, it's a great size, has everything you need and is lovely. However, the service isn't quite as wonderful. The time of day when they clean your room is quite inconsistent, our room wasn't ready upon arrival, the onsite restaurants are quite average and the service at the pool and restaurants is less than good. The kids club is nothing great (the people that work there are super nice though) and the overall feel of the grounds of the hotel is quite average/vanilla. The beach was not swimable (especially for kids) and we didn't even lay by the beach while we were there because of such high winds (they give you kites upon check-in for the kids). It was a red flag warning the entire time (5 day stay) and with where the property sits I think this is quite typical, but we can't be sure. Basically with so many options in the Cancun area, we would try somewhere else next time...even though our room itself was great, it's just the rest of the property that was so, so.
Comment from Hotel Management
Apr 11, 2017 by The Westin Lagunamar Management Team, Hotel Management
Thank you
5 out of 5
Recommended
for Families
by A verified traveler from Denver, CO

Great hotel on the beach with amazing pool

Posted Apr 1, 2017
Pros: The staff, the pools, proximity to restaurants and mall, beach access, great room
Cons: Food and ability to get a chair at the pool
Location: Right across from the mall with numerous restaurants. Bus stop right out front. Easy cab ride to many other activities.
We stayed at Laguna Mar at a friend's recommendation for 5 nights for spring break. The pools are amazing and the kids loved them. The location is great - right across from the mall with good restaurants and shopping options. The beach is clean and beautiful and the lifeguards are very attentive. The highlight was the staff which was fantastically friendly and accommodating to our every need. Food was decent. Beach was a bit rough due to the windy season. Fantastic vacation overall.
Comment from Hotel Management
Apr 11, 2017 by The Westin Lagunamar Management Team, Hotel Management
Thank you
5 out of 5
by Sandra

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017 by Westin Lagunamar, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

5 stars.

Posted Mar 25, 2017
Amazing beach. Honestly better than playa Norte...Clear water. Not over crowded. Staff was amazing. Cleaned room daily and we're quick and friendly. Will definitely stay again if we come back to cancun.
Comment from Hotel Management
Apr 11, 2017 by The Westin Lagunamar Management Team, Hotel Management
Thank you