Ratings based on 1,203 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel ever

Posted Feb 12, 2017
It was one of my best experience ever, beautiful hotel, and the best location in Cancun
Comment from Hotel Management
Feb 15, 2017 by The westin Lagunamar, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Travel girl

Posted Feb 9, 2017
Everything about the hotel is great! Food is good. I can't wait to go back.
Comment from Hotel Management
Feb 15, 2017 by The Westin Lagunamar, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Awesome hotel on the beautiful beach!

Posted Jan 26, 2017
Pros: Multiple poolside seating options, gorgeous view of ocean and the beach from every room. Handicapped room with grab bars and roll in shower.
Cons: Handicapped access to beach. A MUCH shorter bed to access for handicapped, elderly or those shorter, IS greatly needed. Almost impossible to reach.
Location: Wonderful shopping mall across the street, to walk to, with multiple stores, beautiful wharf side restaurants & aquarium. Mayan museum taxi ride away.
Staff was wonderful to work with, very helpful with every request. Poolside and ocean-side chair options were bountiful and varied from day to day visits. Handicapped accessibility in the hotel was universal and wonderful to experience! Handicapped room with grab bars by tall toilet and roll in shower. Could use better handicapped access to the beach. Also a MUCH shorter bed to access for handicapped, elderly or those vertically challenged, IS greatly needed. Almost impossible to reach unreasonably high bed. Awesome Mayan museum just a short taxi ride away. Downtown Cancun is also a taxi car ride away, but well worth it to see and some neat bars and restaurants. Two different grocery stores, with food, baked goods and liquor within walking distance, plus the Westin store, downstairs.
Comment from Hotel Management
Jan 31, 2017 by The Westin Lagunamar, Hotel Management
Thank you for your feedback and recommendations.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Top notch location on the beach.

Posted Jan 6, 2017
Pros: Location, staff, amenities.
Location: Tulum was our favorite activity close by.
Highly recommended. Caribbean with historical attractions close by.
Comment from Hotel Management
Jan 26, 2017 by The Westin Lagunamar, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent location with good and clean facility.

Posted Dec 27, 2016
The hotel is perfectly located with nice restaurants and mall at walking distance. The hotel pools are clean and the access to the beach was very good. The check in staff was rather slow and short handed. The hotel needs to have more restaurant and food choices within the facility. Overall it was a nice experience. I would certainly recommend this hotel and the fine restaurants around to anyone going to Cancun.
Comment from Hotel Management
Dec 27, 2016 by Westin Lagunamar, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westborough, MA

Posted Dec 21, 2016
Easy check in, easy check out, gorgeous hotel, super friendly staff, spacious suite and one of the nicest walk in rain showers ever.
Comment from Hotel Management
Jan 3, 2017 by Westin Lagunamar, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great views

Posted Dec 8, 2016
Beautiful location right on the beach and right across the street from a shopping mall. Staff was very friendly and attentive. Their wifi is complimentary and works all over the resort- hotel room, lobby, pool, even beach! The pool must have been heated because it was a great temperature every day. Only cons: there are two lobbies. Our lobby closed early (I think at 5) so any time we had a question or needed something after that we had to walk over to the other. Also we didn't know which front entrance our airport transportation was coming to and had to wait and see. Lastly, food was fine but not a lot of options.
Comment from Hotel Management
Dec 27, 2016 by Westin Lagunamar, Hotel Management
Thank you.
3 out of 5
by A verified traveler

The Westin Lagunamar - Not What It Used to Be

Posted Nov 28, 2016 on Hotels
I have stayed at the Westin Lagunamar a few times. During past stays, there was never a compliant on my part. Since my last visit, this hotel has changed somewhat. Overall housekeeping was good. There was one occasion where housekeeping started to clean my room in my absence, but never finished. The bed was left half-made, the floor was not swept or mopped, the counter-tops left dirty. The hotel apologized and sent up someone to fix the situation immediately. Two days later, my room was not cleaned at all. I called down to the front desk, waited 30 minutes and no one came. I had to go speak with the manager in person in order to have the issue addressed. Now some would say this isn't a big deal, put when paying 200 plus a night for a room during peak season it is. The pool was filled with unruly children, some not accompanied by parents. Others decided to play water football over other peoples heads as if the pool belonged to them exclusively. My favorite was the drunk people swimming in the pool at night- what a delight to find cups and other objects left floating in the pool. This hotel seems more concerned with selling timeshares then good service. I received a phone call everyday asking to attend a timeshare meeting. My suggestion- stay at the Ritz Carlton. I have stayed at the Ritz on a few occasions, and the service is out of this world.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
.Your comments are very welcome and taken care with the proper manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Place Ever

Posted Nov 27, 2016
The hotel staff was excellent. They made us feel at home. The room was very nice, had everything that we needed. The entire resort is beautiful. It is very clean and very well maintained. We can't wait to go back!!!
Comment from Hotel Management
Dec 2, 2016 by Westin Lagunamar, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingwood, United States of America

Stay at Westin Lagunamar

Posted Nov 27, 2016
Nice clean room with ocean view balcony. Long stretch of beach and choice of hotel pools. Location-nice shopping mall directly across the street. Staff friendly and helpfully. Restaurants OK and plenty of nearby alternatives.
Comment from Hotel Management
Dec 2, 2016 by Westin Lagunamar, Hotel Management
Thank you.