Ratings based on 721 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Houston, Texas

In the middle of where you want to be.

Posted Aug 23, 2015
Pros: Pool, outdoor grills, room, staff.
Cons: More poolside activities for children.
Location: Ride the bus when you can, they are cheep and easy to use. Try a xenotes tour, there are many to choose from, but you won't be disappointed.
Nice size resort in the middle of Cancun hotel area. Shopping mall across the street with restaurants. Rooms are clean and spacious with everything a family needs for cooking. Pool area not to over crowded, can still find plenty of empty chairs. Staff are very friendly and helpful. Food market is a short bus ride from hotel {Selecto market} has plenty of upscale foods and wines to choose from. I highly recommend the Westin Lagunamar.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Very nice resort, great location, close to shops

Posted Aug 22, 2015
Staff was very accommodating, appreciated the early check-in, good customer service, great amenities..my family had a wonderful stay at the resort and a memorable first visit to Cancun..definitely recommending this resort and will be coming back to stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from raleigh, nc

Perfect stay

Posted Aug 21, 2015
Went there for a week with A friend and just had the most amazing time. The only thing I would change is to have a certain pool for kids. It would have been nice to not have pool water splashed in my drink or a ball hit in my arm , a kid swim up to my legs or screaming. Some of us just want to relax without the kiddos. But otherwise I enjoyed myself.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tracy, California

Beautiful Resort

Posted Aug 21, 2015
Pros: It's so huge so you don't feel the crowd. Staffs were always attentive to help everyone. Our room has kitchen and washer/dryer; wonderful ameneties.
Cons: Post easier building directions.
Location: Across the resort is the La Isla mall (luxury boutiques). It's very convenient. The resort has pools and beach access.
The resort is huge and clean. The staffs are friendly. There's always something fun to do. They have schedule of activities posted daily. The restaurants are superb. The most memorable part of our vacation was letting us release the baby "tortugas" out to the ocean.
4 out of 5
Recommended
for Families
by A verified traveler from 日本

また泊まりたいです!

Posted Aug 20, 2015
Pros: 洗濯機がある。プールが広くて海に繋がっているよう。
Cons: 枕が高かった。
夫婦で4泊しました。 初カンクンでホテルステイを目的としてこのホテルに決めました。 ハイシーズンの利用だったこともあり、値段は高い気がしましたがリゾート地のウェスティンでおしゃれな内装、サービス、設備がしっかりしており満足しています。 またホテル対面に大きなショッピングセンターがありますし、バス(片道10.5ペソ)はホテル目の前が停留所で、他のショッピングセンターにも気軽に足を延ばせる立地でした。 全室オーシャンビューとのことですが、私たちが泊まった低層階では、ヤシの木の陰になり、一面カリブ海が見渡せる感じではなかったです。 部屋は多少古く、隣の部屋の音が響きましたが、清潔で冷蔵庫、キッチン、食器類も完備でした。 特に、洗濯機(洗剤もボトルで用意)があったのは助かりました。 プールはインフィニティプールできれいです。それほど混まずにゆったり過ごせます。 客層はアジア系2:欧米系8くらいで、ファミリーでの利用者が多かったです。 プールからビーチに繋がっていて、海はカリビアンブルーでした。 しかし、時期的な現象かもしれませんが、波打ち際には海藻が集中していて海で泳ぐのを少しためらいましたが、数メートル沖側に出れば藻はほとんどないです。 藻を見たときはガイドブックとは全然違う光景で、カリビアンブルーの海でおもいっきり遊びたかったので、憧れていた分残念でした。ここでは海あそびよりはプール、ビーチサイドで過ごしたいなと思います。
3 out of 5
by A verified traveler from Guadalajara

Precio demasiado alto para no ser un All inclusive

Posted Aug 19, 2015
El precio es demasiado para no ser un All inclusive, las camas no tienen la calidad de otros hoteles de westin en México (DF, San Luis Potosí, etc).
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value for Cancun

Posted Aug 18, 2015
Pros: Al ot to offer for the price. 2 pools , many resturants, washer and dryer and kitchenete in the rooms
Cons: Have the rooms available at the late checkin time
Location: Trendy Mall across the street, but no need to go anywhere
The Westin Lagunamar was an excellent value for our family. A larger scale hotel environment- 2 pools many resturants. The only bad thing I can say is on our arrival our room was not ready and due to our short stay as a stop over created a problem for us. Otherwise I would highly recommend . the rooms and the food were well priced compared to our luxury resort that we stayed at on our return visit. The kids loved it. The washer and dryer in the room were a big plus as this was a stop over before flying on to Cuba and we were able to recharge and freshen our clothes from our Mayan trek the earlier week.
2 out of 5
by A verified traveler from Tokyo

Posted Aug 17, 2015
Hotel staffs are working based on manuals which does not suitable for the customer care at all, therefore it is very difficult to see real hospitality here. Staffs are like to pointing out each other if they are requested something from the customer. You will be circled back to the first person you asked. You will find opened half empty bottle of water in your refrige (left by cleaning staff) when you check in, the bell man will struggle to find your luggage and make you feel lost them in hotel (how??).. no respect nor priority for SPG Elite status customers (even for Diamond..).
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Excellent hotel in an excellent location!

Posted Aug 15, 2015
Pros: The hotel is spotless and well maintained. There are no maintenance issues to be found, and I notice them.
Location: This hotel is convenient to many places, especially the mall across the street, which we visited many times, for shopping or dining.
This was our 1st time at this hotel, and our family loved everything about it! At one point, I told my son that I felt like I had a sign over my head that read "Royalty". They really go out of their way to make sure you are happy! The staff was always smiling and helpful. We received a room upgrade 2 days into our stay for no reason at all! The new room was the same, but had a better view. We ate at the 3 restaurants on site, and the food was always excellent and the prices were reasonable. We were never asked to attend a sales presentation.
4 out of 5
Recommended
for Families
by A verified traveler

Very pleasant stay

Posted Aug 14, 2015
Pros: cleanness, clean pool, room size, kitchen, child-friendly pool.
Cons: check in time and check out time
Location: good location to go to shopping, take bus to get almost anywhere.
We enjoyed comfortable room, good accessibility to the pools, good towel system, and nice access to good restaurants. Only one day maid service missed to clean our room, other than that we had good experience. It would have been nice if the check in time is earlier than 4pm and check out time is later than 10am. They are too late and too early for US standard.