Ratings based on 1,080 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Denver

Nice hotel excellent rooms

Posted Jan 23, 2016
Pros: Rooms were very clean and beautiful.
Cons: Better instruction for the non members. What to expect.
Location: Location is great, stay next door at Live Aqua, you will be treated like a King.
Not being a member, you will get a room without a view!!! You will be facing the hotel next door. Tried to upgrade to a room with a view and pay a higher rate, complex was only about 40% full, the say nothing is available! Not what I wanted to hear. The complex needed more waiters around the pools. Order a drink and it will tike 15 minutes or more everytime, understaffed. Complex only caters to the members. Then be ready for a high-pressure sales meeting.
Comment from Hotel Management
Jan 29, 2016 by Manager, Hotel Management
Dear Guest: Thank you for posting your comments about your recent stay, we are sorry for not meeting your total expectations, we are taking care of this feedback and specific areas you mentioned here. We really hope you come back to show you the true and renewed experience of Westin Lagunamar. Best Regards, The Westin Lagunamar Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Feels like home again!

Posted Dec 30, 2015
Pros: EVERYTHING!
Cons: Just keep doing what you have.
Location: It's a fabulous location, shopping, day trips or just relaxing
We have stayed here for 7 years and when this property was the Sheraton. I have a series of pictures that show the history for coming here. This land holds my family vacation yearly and my kids growing up here. It's better than ever this year. If you need anything ask it's here for you. I didn't think it was possible to improve but they continue to surprise us. I also like that we see a lot of the same employees it speaks volumes to the work environment. It's a very family oriented resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

GREAT PLACE TO STAY, been here many times.

Posted Dec 22, 2015
Pros: Super modern, washer dryer, dishwasher.
Always a great experience. Would come back here. One of the nicest places in the area.
Comment from Hotel Management
Jan 29, 2016 by Manager, Hotel Management
Thank you for your nice comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Loved the hotel

Posted Dec 2, 2015
Pros: Everything! Room, location (right across the mall and by the beach), the pools, service and how clean everything was.
Location: The hotel is right across a mall which has restaurants, a Starbucks, shops...The hotel is right by the beach.
The hotel's facilities, accommodations, and staff were all great! The service at the beach excellent! I would stay there anytime. Really enjoyed our stay.
Comment from Hotel Management
Jan 29, 2016 by Manager, Hotel Management
Dear Guest, We would like to thank you for posting this nice review about our resort, staff and facilities, we are glad to know that you enjoyed your accommodations. We hope to host you near future! Sincerely, The Westin Lagunamar Management Team
3 out of 5
by A verified traveler

Bad service

Posted Nov 16, 2015
It did not have good service. Consierge never got in contact with us. The personnel never offered services.
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Great place to relax

Posted Nov 14, 2015
Great set of pools. Room had washer and dryer. Refrigerator and stove. This all came in handy. Did not care for the sports bar and food was not great. Had a good massage at the beach.
Comment from Hotel Management
Jan 31, 2016 by Manager, Hotel Management
Dear Guest, We would like to thank you for posting your review, and we are really sorry to hear the food didn’t meet your expectations. We always care about our valued guests and read carefully every comment to follow up with the proper department. Thank you; we would love the opportunity to welcome you back near future to experience the enhancements. P Sincerely, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Nov 8, 2015 on Hotels
3 out of 5
Recommended
for Personal Event
by RON from aspen

Timeshare nightmare

Posted Nov 6, 2015 on Hotels
This is a timeshare property. If you ever wondered who was dumb enough to buy a timeshare you will meet them here. Mostly unsofisticated blue collar retirees. Rooms are not up to Westin standards missing tiles shoddy workmanship. Very few choices of restaurants and timeshare sellers take up most of the public area of the property.
5 out of 5
Recommended
for Couples
by Michael from Huntersville, NC

Relax on the beach in style.

Posted Nov 4, 2015 on Hotels
Absolutely a fantastic hotel stay. Everything you could possibly want to relax on the beach with all the amenities. Romantic evenings and sunny days. Loved it!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Excelente!

Posted Nov 4, 2015 on Hotels
Muy recomendable!