Ratings based on 1,118 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

100% recomendable

Posted Jul 18, 2016
Excelentes instalaciones y atención. Muy buena ubicación.
Comment from Hotel Management
Jul 23, 2016 by The Westin Lagunamar Management Team, Hotel Management
Muchas gracias por sus comentarios, lo esperamos pronto.
5 out of 5
by A verified traveler from midland, tx

Very nice resort perfect view.

Posted Jul 17, 2016
Pros: I liked everything about this hotel.
Cons: Nothing
Location: There are several restaurants and stores within walking distance of the resort, some night clubs as well.
The Westin Lagunamar is amazing, staff was very friendly and helpful. The experience starts before you arrive with phone calls from the resort to set up transportation and any special needs you might have. Food and service from the restaurants was very good. The swimming pools are well maintained and the view of the Caribbean Sea is second to none. Our room was clean and well maintained and again the view is great. Resort property is well keep and clean.
Comment from Hotel Management
Jul 22, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you so much for your review, we loved your comments. We also want to thank you for choosing Westin Lagunamar as your Caribbean gateway. We look forward to welcome you near future!
4 out of 5
by A verified traveler

Great staff. Great beach.

Posted Jul 11, 2016
Ate at all the restaurants at the hotel. The only good food was breakfast at the main restaurant. The hotel staff was amazing - so very helpful, always kind and mindful of everyone around them!
Comment from Hotel Management
Jul 14, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you for your nice comments. We look forward to welcoming you near future.
5 out of 5
by A verified traveler

Nice Hotel!!

Posted Jun 27, 2016
We really loved this hotel it has everything you can imagine needing.. This will be our first choice when in Cancun in the future. Thanks Westin for a great stay!!
Comment from Hotel Management
Jul 13, 2016 by The Westin Lagunamar Management Team, Hotel Management
Thank you for your nice comments. We look forward to welcoming you near future.
5 out of 5
by A verified traveler

agradable cerca de playa, antros y c comerciales

Posted Jun 18, 2016
Recomendado 100% para placer o negocios, excelentes instalaciones y hubicacion
Comment from Hotel Management
Jul 1, 2016 by The Westin Lagunamar Management Team, Hotel Management
Gracias por sus amables comentarios.
5 out of 5
by A verified traveler from Chicago

Best Hotel in Cancun!!!

Posted Jun 15, 2016
Pros: The hotel, the staff and the location.
Cons: Nothing that I can think of.
Location: The bus system is outstanding! Lots of great restaurants nearby. Also a huge mall right across the street if you like to shop.
This was our third time staying at The Westin Lagunamar Cancun and it was as good if not better than the last two times we stayed there! This time we brought my wife's sister and her family with us... they also loved it. The staff was GREAT and the hotel was beautiful. Would recommend this hotel to everyone. We will be back again... hopefully soon!
Comment from Hotel Management
Jun 15, 2016 by Westin Lagunamar, Hotel Management
Dear Guest: We are very pleased to know you had a great time at Westin Lagunamar. Thank you for choosing again our resort for your vacation and thank you for your loyalty, we hope to welcome you many more times in the future. Warm Regards, The Westin Lagunamar Management Team
5 out of 5
by A verified traveler

bad experience in the beginning but later all good

Posted Jun 5, 2016
beautiful view from the room,the staffs of the pool bar work hard. the food is ok. good location, near by the shopping mall.
Comment from Hotel Management
Jul 1, 2016 by Westin Lagunamar, Hotel Management
Thank you for posting your comments, and we are glad we were able to solve your concern and you had great stay.
5 out of 5
by A verified traveler from P

Awesome

Posted Jun 1, 2016
Great experience, hotel well located, clean and neat. We are coming back.
Comment from Hotel Management
Jun 15, 2016 by Westin Lagunamar, Hotel Management
Thank you.
1 out of 5
by A verified traveler from guadalajara

Excelente ubicación y muy buen servicio

Posted May 12, 2016
Hotel buen ubicado. Limpio. Habitaciónes de lujo y excelente servicio
Comment from Hotel Management
May 24, 2016 by Westin Lagunamar, Hotel Management
Muchas gracias por sus amables comentarios.
5 out of 5
by A verified traveler from New Hampshire

Nice roomy hotel on beach in nice area

Posted May 7, 2016
Beautiful property. Large clean pools. Kids loved the slide. Family friendly!
Comment from Hotel Management
May 10, 2016 by Westin Lagunamar, Hotel Management
Thank you for your nice comments. Hope to host you soon.