Ratings based on 762 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler
Bad servicePosted Nov 16, 2015
It did not have good service. Consierge never got in contact with us. The personnel never offered services.
for Everyoneby A verified traveler from wisconsin
Great place to relaxPosted Nov 14, 2015
Great set of pools. Room had washer and dryer. Refrigerator and stove. This all came in handy. Did not care for the sports bar and food was not great. Had a good massage at the beach.
for Everyoneby A verified traveler from rockwall
Posted Oct 20, 2015
Like close to the plazas shopping center bar and restaurant I really liket I back soon to this place
for Everyoneby A verified traveler from California
we enjoyed our stayPosted Oct 19, 2015
Pros: the amenities were great, enjoyed pools, spas, and beach area. We also took advantage of the BBQ Grills. enjoyed releasing the sea turtles on beach..
Cons: to much noise outside our room. people were constantly passing by our room and making lots of noise at all times of the day. we were on floor level...
Location: the Isla mall across the resort was very convenient, and the grocery store soriana was walking distant. All of the tours and excursioins were distant.
our first visit to beautiful city of Cancun. everyone at the resort was very helpful and courteous and friendly. We visited Xcarete, chichin itza, Playa de Carmen and Isla de Mujeres. So much more to visit and experience. Looking forward to a return trip in the near future.
for Everyoneby A verified traveler from Oceanside ca
Posted Oct 17, 2015
It was great , first time in Cancun . Staff and everyone is so friendly and helpful :) loved the pool and 24 hour jacuzzi is a plus!! Wear bug spray if go out at night just an FYI
for Everyoneby A verified traveler from Mammoth Lakes, CA
Posted Oct 12, 2015
Pros: Close to shopping and restaurants.
Cons: The Spa people should not be soliciting business at the pool! We were asked at least 4 times a day if we wanted their services.
Location: No stand up paddle boards, no snorkel gear, and no canoes available on the beach. Just over priced parasailing. The water was calm and swimable.
Our room was on the second floor. Someone had the genius idea to plant palm trees which completely blocked our view of the ocean. We were grateful there were two pools. One had constant activities but the other was quiet except for the screaming children. The timeshare people stayed away if you didn't make eye contact. The concierge tried to sell us everything but we only wanted ferry tickets. Check in took at least a half hour and we were the only people checking in. There was construction in front on a new driveway and construction at one of the pool bars.
for Everyoneby A verified traveler from Denver, CO
Great hotel with a GREAT beach.Posted Oct 6, 2015
We came to Mexico during a time where the seaweed was a problem all along the coast from to Tulum, to Playa del Carmen and it was such a relief to stay at a hotel where the beaches were pristine. The staff was lovey and helpful and they upgraded us to a fantastic room free of charge. It was a perfect way to end our trip in Mexico.
for Everyoneby A verified traveler from NASHVILLE TN
Lovely experiencePosted Oct 3, 2015
The staff were attentive and available any time we needed them for questions or anything really. The room was beautiful and cleaned neatly daily. The kitchen and laundry were used and a nice amenity. We brought in our own groceries as meals were expensive at the resort. Beach, pool, location were all all amazing.
for Everyoneby A verified traveler from Fort Worth, Texas
Highly recommend hotel.Posted Sep 23, 2015
We stayed only one night and were highly satisfied! Smooth check in, free upgraded room, cleaniness, comfort and breathtaking view was just impeccable! Gym facility was clean, sanitized, stocked with refrigerated towels and a variety of machinery. Hotel exceeded our expectations for our 24 hour stay. Highly recommend.
for Everyoneby A verified traveler from miami, fl
Beautiful hotel near beach and everythingPosted Sep 9, 2015
The staff are great, couldn't ask for anyone to be nicer or more wiling to be of service since we arrived. The hotel is right on the beach and across is a plaza with stores, restaurants, buses, and taxi. The location was great! If your going to do a tour reserve with the hotel.