Ratings based on 738 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Denver, CO
Great hotel with a GREAT beach.Posted Oct 6, 2015
We came to Mexico during a time where the seaweed was a problem all along the coast from to Tulum, to Playa del Carmen and it was such a relief to stay at a hotel where the beaches were pristine. The staff was lovey and helpful and they upgraded us to a fantastic room free of charge. It was a perfect way to end our trip in Mexico.
for Everyoneby A verified traveler from NASHVILLE TN
Lovely experiencePosted Oct 3, 2015
The staff were attentive and available any time we needed them for questions or anything really. The room was beautiful and cleaned neatly daily. The kitchen and laundry were used and a nice amenity. We brought in our own groceries as meals were expensive at the resort. Beach, pool, location were all all amazing.
for Everyoneby A verified traveler from Fort Worth, Texas
Highly recommend hotel.Posted Sep 23, 2015
We stayed only one night and were highly satisfied! Smooth check in, free upgraded room, cleaniness, comfort and breathtaking view was just impeccable! Gym facility was clean, sanitized, stocked with refrigerated towels and a variety of machinery. Hotel exceeded our expectations for our 24 hour stay. Highly recommend.
for Everyoneby A verified traveler from miami, fl
Beautiful hotel near beach and everythingPosted Sep 9, 2015
The staff are great, couldn't ask for anyone to be nicer or more wiling to be of service since we arrived. The hotel is right on the beach and across is a plaza with stores, restaurants, buses, and taxi. The location was great! If your going to do a tour reserve with the hotel.
by A verified traveler
Buyer beware. BED BUGSPosted Sep 7, 2015
The only thing that was okay about our stay was the location of the hotel being close to downtown. Other than that we hated it, first we asked hotel staff for no room service, when we got back to our room to our surprise staff had went through our room and moved our stuff around even though we specifically asked them not to. Second, you can't get food delivered to the pool area on certain days unless you want to wait for over an hour. Lastley and the most disappointing was that our room had BED BUGS!!!! Unfortunately, we didn't notice until the last day we where there so we came home with a lot of bites and out stuff full of BED BUGS! We are now having to get an exterminator to come to our home to get rid of bugs!!!!!!
for Everyoneby A verified traveler from San Antonio Tx
We loved it!Posted Sep 5, 2015
It was our first trip to Cancun and we loved every moment of it. Our stay at the Westin was wonderful. Excellent customer service the food was delicious and the room was perfect. The grounds and pools were beautiful. I would highly recommend them!
by A verified traveler
Hotel para extranjeros, no apto para mexicanosPosted Sep 2, 2015
Pros: área de albercas.
Cons: Contratar pesonal que no sea malinchista, que exista alguno que te aconseje como transportarte en la ciudad, bajar precios de restaurant y bar.
Location: Sin comentarios
salvo el personal que te recibe, cuida y entrega equipaje, así como el que te asea la habitación, el resto prefiere y busca atender extranjeros.
for Everyoneby A verified traveler from Los Angeles, California
Great location,very nice hotel wit many amenitiesPosted Sep 1, 2015
My family enjoyed our weeklong stay at this resort..clean and well-maintained, got restaurants right at the hotel, more places to eat and shops to check out at the mall across the street from the hotel..accessible to buses and has good size pools with a swim-up bar for food and drinks👍
for Everyoneby A verified traveler from NY
Wonderful stay!Posted Aug 31, 2015
Pros: The facilities and entertainment areas
Cons: We tried the buffet, and it could've been better.
Location: Across the street is a shopping area. If you need groceries or other items, the bus & taxi are great, and things are cheaper outside the tourist area.
Our stay at Westin Lagunamar was exactly what we needed: total relaxation. The facilities and space are beautiful, clean, and smell amazing (there's this signature scent that I must find out about!). The staff is so courteous and positive. They made our vacation even better than we hoped for. At the resort, we loved going to the several pools, the beach, the gyms, and the spa. If we went out, the bus and taxi service were cheap and convenient. They drove faster than any vehicle in NY. It was also easy to book tours via our concierge, Matthew. We booked a tour for Chichen Itza, and it was enlightening and fun. For a cheaper alternative, there's touring agents at the nearby Walmart, which we also booked with. We went on a party boat to Isla Mujeres. The guide and activities included were great too. Overall, we'll definitely come back to Cancun and the Westin Lagunar Resort again :)
for Everyoneby A verified traveler from p
Great hotel!(:Posted Aug 31, 2015
This hotel was amazing! We had awesome service at this hotel. Everyone was nice and suggested where to eat and what activities to do at cancun since it was my first time there. Also everyone does get a view of the beach. They pool is super nice and right by the beach. There is also a nice shopping mall across the street which is also convenient. There is a tiny market downstairs and they also have activities during the week. One day was karaoke night. The rooms were also very clean and had everything that you need(: I would definitely recommend this place to anyone.