Ratings based on 537 Verified Reviews

4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Top notch location on the beach.

Posted Jan 6, 2017
Pros: Location, staff, amenities.
Location: Tulum was our favorite activity close by.
Highly recommended. Caribbean with historical attractions close by.
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent location with good and clean facility.

Posted Dec 27, 2016
The hotel is perfectly located with nice restaurants and mall at walking distance. The hotel pools are clean and the access to the beach was very good. The check in staff was rather slow and short handed. The hotel needs to have more restaurant and food choices within the facility. Overall it was a nice experience. I would certainly recommend this hotel and the fine restaurants around to anyone going to Cancun.
Comment from Hotel Management
Dec 27, 2016 by Westin Lagunamar, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westborough, MA

Posted Dec 21, 2016
Easy check in, easy check out, gorgeous hotel, super friendly staff, spacious suite and one of the nicest walk in rain showers ever.
Comment from Hotel Management
Jan 3, 2017 by Westin Lagunamar, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great views

Posted Dec 8, 2016
Beautiful location right on the beach and right across the street from a shopping mall. Staff was very friendly and attentive. Their wifi is complimentary and works all over the resort- hotel room, lobby, pool, even beach! The pool must have been heated because it was a great temperature every day. Only cons: there are two lobbies. Our lobby closed early (I think at 5) so any time we had a question or needed something after that we had to walk over to the other. Also we didn't know which front entrance our airport transportation was coming to and had to wait and see. Lastly, food was fine but not a lot of options.
Comment from Hotel Management
Dec 27, 2016 by Westin Lagunamar, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Place Ever

Posted Nov 27, 2016
The hotel staff was excellent. They made us feel at home. The room was very nice, had everything that we needed. The entire resort is beautiful. It is very clean and very well maintained. We can't wait to go back!!!
Comment from Hotel Management
Dec 2, 2016 by Westin Lagunamar, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingwood, United States of America

Stay at Westin Lagunamar

Posted Nov 27, 2016
Nice clean room with ocean view balcony. Long stretch of beach and choice of hotel pools. Location-nice shopping mall directly across the street. Staff friendly and helpfully. Restaurants OK and plenty of nearby alternatives.
Comment from Hotel Management
Dec 2, 2016 by Westin Lagunamar, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from United States of America

Nice resort

Posted Nov 19, 2016
Location: The hotel is across from the Fashion Harbor and La Isla Shopping Mall.
The hotel is a number of buildings, so beware, there will be a lot of walking from the room to the resort main area. I stayed in one of the smaller rooms available, traveling by myself. The room had the kitchenette, ceiling fan, dvd player, bose radio, whirlpool tub and walk in shower along with a seating area and table with chairs. There are several pools and hot tubs to enjoy and the beach front is great for long walks. I have stayed at other resorts in the area and there is limited beach for walking.
Comment from Hotel Management
Dec 2, 2016 by Westin Lagunamar, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice resort with beautiful pools

Posted Nov 19, 2016
This resort had beautiful pools, very nice rooms, and was right on the beach. I accidentally left a swimsuit in my room when we checked out, but when I called a few days later to ask if I could come get it, they said nothing was found, and it couldn't be helped. So I lost a perfectly good swimsuit probably because some maid threw it away. (Grumble). But other than that, this place was awesome
Comment from Hotel Management
Dec 2, 2016 by Westin Lagunamar, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful resort right across from mall

Posted Nov 17, 2016
Pros: everything
Cons: free coffee in the room, a full length mirror in the villa and a fan in the bathroom -- but these are all very minor luxuries. This Westin is fabulous
Location: see "about your experience"
This was a perfect getaway! The resort is beautiful with 2 spectacular pools. You wouldn't even have to leave property, but we did to eat out every night to experience more local cuisine. It was either a short walk to the mall across the street for spectacular sunset dining overlooking the lagoon, a short walk up the street or a short cab ride. The concierge can book any activities you would like and the bus leaves from right outside the front of the property if you want to figure out cheap public transportation. Really stress-free, relaxing stay!
Comment from Hotel Management
Dec 2, 2016 by Westin Lagunamar, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Nov 6, 2016
Pros: Location and suite size
Cons: Restaurants and lobby
Location: Very close to a very nice mall
Great location and spacious suites for families. Pool is great and kept well. Lobby, restaurants and other areas are kept clean and tidy but not 4 star. Location and staff are great. Located opposite of an upscale mall with many restaurants, shops and other things to do.
Comment from Hotel Management
Dec 2, 2016 by Westin Lagunamar, Hotel Management
Thank you.