Short couples trip was wonderful
Posted Jan 11, 2017
My husband and I came to this hotel for a short three-night getaway. We were very happy with the hotel staff, the cleanliness, the pool, Arrecifes, the location (very close to the airport, easy to catch the bus, not far from shopping). Always able to get chairs at the pool or beach. Waitstaff at the pool was top-notch, especially Jimmy. We ate dinner the first night at Arrecifes and it was our favorite meal of the trip - everything was delicious. We would definitely come back for another quick getaway, and this hotel is great if you aren't into all-inclusive resorts.
My only concern was that we requested a king bed, and upon check-in, we were given a room with double beds and told there were no king beds available that night. It ended up not being a big deal, and they called the next morning to see if we wanted to switch to a king room. Otherwise, the whole trip was wonderful and we enjoyed our time greatly.
Comment from Hotel Management
Jan 14, 2017 by The Westin Resort & Spa Cancun, Hotel Management
Thank you very much for choosing us for your vacation in Cancún. We're glad to hear that you had a wonderful time in our resort and enjoyed the beautiful location, attentive service of our people and the delicious Arrecifes restaurant. Regarding the room, it's important to inform that by Company Policies, assignment of rooms and beds is not guaranteed until arrival, but as you may noted we always do our best to please our guests and give them the best experience.
Hope to have you back soon!