Dear John Robert,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

Dear TraciWe're delighted to hear that your recent stay with us at The Westin Resort & Spa Cancun was exactly what you were looking for a quick, stress free getaway. Thank you for sharing your experience with us.It's wonderful to hear that you enjoyed the quiet atmosphere and direct ocean access in your accommodations. We strive to provide a serene environment for all our guests.Moreover, we're thrilled that you had a memorable dining experience at Arena and that Alesandro's attentive care left a positive impression on you. We'll be sure to pass along your kind words to him and the rest of our team.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future.

Dear Sandra,We're deeply sorry to hear about the challenges you encountered during your recent stay, and we apologize for any inconvenience caused by the issues with breakfast and communication. Regarding the breakfast inclusion, we sincerely apologize for any misunderstanding. Our breakfast package typically includes meals for up to 2 adults and 2 children under 12 years old, as specified on our booking website. We regret any confusion that may have arisen, and we understand the frustration of not having this information communicated clearly during check-in.Additionally, we apologize for the misinformation regarding the location of the gym. Our gym facilities are indeed located in the spa area, and we regret any inconvenience caused by the confusion surrounding this matter.We take your feedback seriously and will use it to improve our communication processes and ensure a smoother experience for our guests in the future. Please accept our sincere apologies for falling short of your expectations, and we hope to have the opportunity to welcome you back for a much-improved stay. Be well

Dear Samira,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Exaterina,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

Dear Gregory,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Martina,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

Dear Paula,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

Dear Sivakumar,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

Dear Manuel,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Wayne,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun. We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

Dear Matthew,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

Dear Deborah,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.

Dear Siddhesh,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Ronald,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

Dear AlejandroThank you for your review!We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient. Our goal is to provide a peaceful retreat while still offering easy access to the main tourist areas.It's wonderful to know that you enjoyed the food at our restaurants and that our staff provided friendly and helpful service throughout your stay. We appreciate your feedback regarding the pool depth and will certainly take it into consideration for future improvements.We hope to have the pleasure of welcoming you back for another enjoyable stay at our hotel!Best regards,

Dear Christine,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings.

Dear AdamThank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the beaches and pools during your stay.We apologize for any inconvenience caused by the additional charges and the conversion rate issue. Rest assured, we take your feedback seriously and will look into the matter to ensure transparency in our billing processes.Regarding the concierge experience, we understand your concerns and apologize if you felt pressured. Your comfort and satisfaction are important to us, and we'll take steps to address this issue and ensure that our guests feel comfortable throughout their stay.In order to better understand the issue with the undisclosed charge, we have sent an email requesting more information. Your input is valuable to us, and we want to ensure that all charges are transparent and justified.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

Dear Manish,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Preston, We sincerely apologize for the inconvenience you experienced during your stay. While our hotel doesn't offer direct transportation services, our concierge team is dedicated to assisting guests with arranging transportation options tailored to their needs. Regarding the cleanliness and condition of the bathrooms, we take your feedback seriously and will promptly address this with our housekeeping team to ensure the highest standards are maintained. Your feedback is invaluable to us, and we are committed to continuously improving our services to enhance the guest experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Be well

Dear Paul,It is with great sadness that we learn from an overall disappointing experience. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun

Dear Mike,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Janelle,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

Dear SuzanneOn behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Billy Rex,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Claudia,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. . It was a pleasure to host you and we hope to have the chance again very soon.Be well,

Dear Dana,Thank you for choosing our hotel and sharing your positive experience! We're thrilled to hear that you found us to be the best value for money on the hotel strip. Your compliments about our large and quiet rooms, friendly and professional staff, and the beachfront and pools mean a lot to us.We appreciate your feedback on the bathroom and tap handles, and we'll certainly take that into consideration. It's wonderful to know that you highly recommend our hotel.Be well.

Dear Sandy,It is with great sadness that we learn from an overall disappointing experience. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.

Dear Sai,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

Dear YannellysThank you for sharing your thoughts with us. We're delighted you enjoyed our well maintained facilities and the pristine beach access, as well as the excellent room cleaning service. We appreciate your feedback regarding the pool maintenance, and rest assured, we'll address this to ensure a more enjoyable stay for our guests.We understand your perspective on the location, and while we aim to create a secure environment, we regret any sense of isolation you may have felt. Your insights are valuable, and we'll use them to continually enhance our guest experience.Should your travels bring you back to Cancun, we'd be honored to welcome you and provide a more exceptional stay.Be well

Dear Nicole,Thank you for choosing to stay at the Westin Resort & Spa, Cancun and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. However, we would like to share with you that we are working very hard on the renovation process, to update and enhance all our rooms and facilities. Once again, we are sorry for the inconveniences that occurred during your past stay with us and we thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services.Be well.

Dear Rodolfo,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates, especially, Elias. Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

Dear Emily, On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. Rest assured, guest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve. Thank you for your feedback.

Dear Joshua,Thank you for your kind words about your stay at The Westin. We're delighted to hear that you found our hotel nice with plenty of activities. Even though your stay was brief, we appreciate that you had a good time. We hope to welcome you back for a longer stay, allowing you to enjoy more of what our resort has to offer.Be well.

Dear Kalina,Thank you for choosing to stay at the Westin Resort & Spa, Cancun and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We truly appreciate your comments and points as it helps us to focus on any opportunity area arising and be able to fix it and keep improving our services. However, we would like to share with you that we are working very hard on the renovation process, to update and enhance all our rooms and facilities. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Looking forward to seeing you again very soon to create new unforgettable memories.Be well

Dear Swadesh,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

Dear Craig,Thank you for taking the time to share your recent experience at the Westin Resort & Spa, Cancun with us. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.Be well.

Dear Guadalupe,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

Dear Jesusa Corazon,Thank you for your positive review! We're thrilled to hear that you had a very nice stay with us. We appreciate your feedback about our facilities, and we look forward to hosting you again. Regarding the food prices, we'll take your comments into consideration for future improvements. See you again soon!Be well

Dear Susanne,Thank you for taking the time to share your thoughts following your recent stay at The Westin Resort and Spa Cancun.We sincerely apologize for falling short of your expectations and for any inconvenience you experienced during your visit. Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our guest experience.We regret to hear those various aspects of your stay, did not meet your satisfaction. Rest assured; we are actively addressing these concerns to enhance our overall guest experience.We appreciate your feedback, and we hope to have the opportunity to better serve you in the future.Best regards,

Dear Maciel,We appreciate your positive feedback. Your satisfaction is our priority, and we're delighted to have provided you with an excellent experience at The Westin Resort and Spa Cancun.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Thank you for choosing The Westin!Best regards,

Dear Andre,Thank you for sharing your thoughts on your recent stay at The Westin Resort and Spa Cancun. We appreciate your feedback and are pleased to hear that you found our property and beaches beautiful.We're continually working to enhance our offerings and will certainly take your feedback into consideration.We're delighted you had a great overall stay and would consider coming back for a relaxing vacation. We look forward to welcoming you again and ensuring an even more enjoyable experience.Best regards,

Dear Frankline,Thank you for taking the time to share your feedback.We are delighted to hear your positive comments and we are grateful for your appreciation.We look forward to the pleasure of welcoming you back for another fantastic experience.Best regards,

Dear Janinna,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

Dear Wes, We appreciate your recent stay at The Westin Resort and Spa Cancun. We are eager to understand more about your concerns and address them appropriately. Your satisfaction is our priority, and we would be grateful if you could share more details about your stay or any areas where we can improve.If there's anything specific you'd like to discuss, please feel free to reach out directly. We value your input and hope to have the opportunity to make your next stay with us exceptional.Best regards,

Dear Andrew,Thank you for taking the time to share your positive experience and awarding us a perfect 5 out of 5! We're thrilled to hear that you enjoyed your stay at The Westin Resort and Spa, Cancún. Your feedback is truly appreciated, and we look forward to welcoming you back for another fantastic stay.Best regards,

Dear Jeremy,Thank you for sharing your fantastic experience with us! We're delighted to hear that you had a great time at our hotel, and we appreciate your kind words about our staff. Miguel, Carlos, Mario, and the rest of our team are thrilled to be recognized for their excellent service. We look forward to hosting you again and providing another memorable stay.Best regards,