Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience!

Posted Aug 29, 2015
Great hotel, staff is wounderful. Hotel is aboIt 40 min away from "old Cancun" or the strip. Only negative comments are there is no swim up bar, and the bar by the pool opens at 11am on Sunday's, I thought that was kind of late for vacation time...
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Very nice

Posted Aug 28, 2015
It was a great experience very nice hotel on the beach it's far from everything else but they do offer shuttles me and my family loved it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Excellent service from hotel staff

Posted Aug 26, 2015
Pros: Great service from hotel staff especially at the restaurants. Hotel is very clean and beautiful surroundings, garden and clean pools
Cons: The beach area, needs to be cleaned with all the sea weeds and rocks at the beach area and bottom. Also expand the sand area.
Location: This hotel is secluded which is what I like, it's far from the Hotel zone. However, there should more shuttle buses to the Hotel zone and malls
Had a great time. The hotel was very nice and great service from the staff. the only negative comment I have is the beach, lots of sea weeds and rocks. The sand area is small.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice resort

Posted Aug 23, 2015
Pros: As a resort, the place is nice and there are events happening every night
Cons: Staff at reception need to be more proactive when we made the complains.
Location: Location wise, it is very far away from everything and need a cab to get to anywhere and thats not cheap.
I went with the family. Overall, the experience was nice, but we did encounter some problems from day one. They invited us to a private breakfast and guaranteed that that will take 90 minutes while having breakfast they would introduce us to the benefits of becoming vip members with them. They hassled us for over 4 hours and they made us feel so bad for not taking the deal and wasted half our day. we made a complain, and didnt really do anything about it and said we would have maybe showed interest where we didnt because we just wanted the vip card that was promised to us if we attended this private breakfast and they didnt give it to us at the end till we went and made the complain. another incident also happened where I purchased a redbull and the next day I went to the mini fridge and it was gone! someone came in and took it. that was weird since nothing else was taken! another incident happened as well where a visiter tried coming into the room with her card, and we opened the door and told her this is our room. after a couple of minutes, the housemaid opens the door and goes into the room with the same visitor that was trying to go in. we made these three complains and didnt even apologize just were "oh really, that shouldnt have happened".
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Excellent facilities , excellent restaurants and service.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Great resort, right on the beach

Posted Aug 22, 2015
Beautiful resort! Staff is friendly and very helpful. Several pools with different temperatures. Great place to stay. Food is just so-so.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn NY

I'll call it a 5 star hotel.

Posted Aug 22, 2015
The hotel pools and amenities are great. Nice ocean view, great palms at the beach. Nice staff members always with a smile in their face. The food was delicious. Vila Del Palmar is the best choice.
3 out of 5
by A verified traveler from A

Villa del palmar

Posted Aug 18, 2015
Hidden fees and lack of customer service. View was more "sucks to be you" then anything of fixing problem. Chantel at consier was best. Example we had European breakfast and they still wanted to charge $3 for an over iced coke and another $3 for a second. Moon palace was epitome of service go there
5 out of 5
Recommended
for Everyone
by A verified traveler from long beach, ca

Excelent location snd Supreme service.

Posted Aug 18, 2015
Our family of 12 had a blast! Our group had children as young as 1 yr old and when it was time to return home 2 og our kids cried. We as adults felt pampered, secured and very spoiled by the staff. Every staff person goes beond their way to make you feel conforyable!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great place to stay when vacationing in Cancun.

Posted Aug 17, 2015
Great location, away from the "crowded" part of Cancun. Beautiful facility with very friendly and accommodating staff.