Good and Bad
Posted Aug 15, 2016
There was good and bad about this resort. The bad: wifi even when pay for it does not work - had to have IT come daily, pool temperature is hot, the time share feel was unexpected, the beach is rocky and there are no fish for snorkeling, under 18 can not paddleboard even with adult depsite the picture ads, the bathroom has no AC and is hot when take shower, patio door so hard to open could not really use. Beach huge disappointment as was the wfi for my teenager. The good: Big pools, friendly staff, clean and pretty resort, no party atmosphere, good for kids
Comment from Hotel Management
Aug 16, 2016 by G. Uribe, Hotel Management
Thank you for your review and for your recognition of our spacious pools, and our clean and beautiful resort that is a quality place for families.
We also appreciate your mention of our colleagues being so friendly. We are very proud of them and their dedication to our guests enjoying excellent vacations with us.
We also welcome opportunities to improve and appreciate the suggestions that are shared.
We have an Manager On Duty stationed in our lobby area now to ensure our guests have prompt and easy access to share any concern or question; to ensure you find quick resolutions.
We hope to have you return soon and we wish you all the best in your travels.