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Reviews of Villa del Palmar Cancun Luxury Beach Resort & Spa

4.5 out of 5
Villa del Palmar Cancun Luxury Beach Resort & Spa
Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 574 out of 1006 reviews" "
Rating 8 - Good. 233 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 55 out of 1006 reviews" "
Rating 2 - Terrible. 60 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kimberli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! The food was terrible! Not a place for foodies.
Stayed 2 nights in Feb 2024
Response from Villa del Palmar Cancun on Mar 26, 2024
Thank you for sharing your comments regarding our place and food. i have taken good note of it.Best regards,

10/10 Excellent

Mitsi Karen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Everything about this Hotel ! From the first day to the very last ! We stayed 5 days during spring break with our kids everyone was so attentive , our housekeeping was just great it was freshened up everyday, they even folded our Laundry which we didn’t expect, the pool was great hot tubs , breakfast ,the spa ! They had valet parking for us as well ! Check in check out was super fast and easy ! One of the best places we’ve stayed at !
Stayed 5 nights in Mar 2024
Response from Villa del Palmar Cancun on Mar 22, 2024
Dear Mitsi Karen,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

6/10 Okay

Hayles

Traveled with family
Liked: Cleanliness
Limit choice for dinner
Stayed 4 nights in Mar 2024
Response from Villa del Palmar Cancun on Mar 19, 2024
Dear Hayles,Thank you for taking the time to write to us. I regret though, that your stay did not as expected.I hope you will give us a chance to serve you again in the future.

2/10 Terrible

thamir

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Mar 2024
Response from Villa del Palmar Cancun on Mar 14, 2024
Dear thamir,Thank you for taking the time to share your review of your recent stay with us. I regret your vacations did not go as expected.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Alexandru

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, the resort is beautiful and the staff is super friendly and helpful!
Stayed 5 nights in Mar 2024
Response from Villa del Palmar Cancun on Mar 14, 2024
Dear Alexandru,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar

8/10 Good

Sabrina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort offers wonderful dining options, generally friendly staff, lovely pools, and comfortable rooms. It was worth the money spent for a lovely week. Some opportunities include efficiency of the front desk and improvements to the tipping system. For the latter, they ask you to sign after each drink, each meal, in order to encourage additional tipping. Would have much rathered tip cash and be able to leave without waiting for a cheque.
Stayed 7 nights in Feb 2024
Response from Villa del Palmar Cancun on Mar 14, 2024
Dear Sabrina,It is an honor to receive an amazing review from our valued guests and we would like to thank you.We are most delighted to learn that you had a wonderful experience at the Resort and had theopportunity to enjoy all the facilities and services we offered. Also, we have taken a note of yourcomment about the checks. We will soon implement a bracelet with a chip that will allow our a guest a more expedite way to check their consumptions. Looking forward to welcoming you again in the future.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Guerdy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 3 nights in Feb 2024
Response from Villas del Palmar on Mar 8, 2024
Dear Ms. Ouwehand,Thank you so much for taking the time to write a detailed and positive review! We are thrilled to read that we have managed to exceed most of your expectations.

8/10 Good

Siang-Ying, Rockville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay was fantastic! the staff were incredibly welcoming, and our rooms were spacious, and clean (the hammock was the highlight). the resort's facilities were top-notch, and making it the perfect place to relax.
Stayed 3 nights in Feb 2024
Response from Villas del Palmar on Mar 8, 2024
Dear Sian Ying Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

4/10 Poor

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Villas del Palmar on Mar 8, 2024
Dear Ulyana,Thank you for taking the time to share your review of your recent stay with us.

10/10 Excellent

Krystyna

Stayed 11 nights in Feb 2024
Response from Villa del Palmar Cancun on Mar 26, 2024
Dear Krystyna,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was friendly and helpful! We will keep coming back!
Stayed 5 nights in Feb 2024
Response from . on Feb 29, 2024
Dear Mr. Grossmann.Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Villa del Palmar Cancun. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience.Kindest regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are gorgeous, loved the kitchen in the single bedroom King Suite. Pools are gorgeous. Only downfall was the music was too loud for our liking in the afternoons by the pool. Loved the quieter evenings in the pool though.
Stayed 1 night in Feb 2024
Response from . on Feb 28, 2024
Dear Ms. Ouwehand,Thank you so much for taking the time to write a detailed and positive review! We are thrilled to read that we have managed to exceed most of your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our guest.Kind regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

jagdeep kaur

Liked: Cleanliness, staff & service, property conditions & facilities
So good time we spend there , it’s really very good.
Stayed 4 nights in Feb 2024
Response from . on Feb 28, 2024
Dear Mr(s). Kahlon,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants are next to impossible to get a seat at. Buffet was comparable to most truck stop buffets. For what a person pays to stay here they should have better access to dining
Stayed 7 nights in Feb 2024
Response from . on Feb 27, 2024
Dear Mr. DietrichThank you for taking the time to share your experience at the Villa del Palmar Cancun. I am very disappointed to learn of the frustrations you had regarding the seating availability and the quality of the food at Caprichos.Please note that I have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

rufaro bernita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Villa del Palmar Cancun on Mar 22, 2024
Dear rufaro bernita,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 Excellent

sofonias

Stayed 5 nights in Feb 2024
Response from Villa del Palmar Cancun on Mar 22, 2024
Dear sofonias,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 Excellent

Gregory

Stayed 7 nights in Feb 2024
Response from Villa del Palmar Cancun on Mar 22, 2024
Dear Gregory,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

6/10 Okay

idman hashi-WELCOME IDMAN AND

Stayed 4 nights in Feb 2024
Response from Villa del Palmar Cancun on Mar 22, 2024
Dear idman hashi,Thank you for sharing your comments with us. I regret you holiday did not go in all aspects as expected. It is clear that we were not performing at our usual level of service.Please accept my apologies.Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Villa del Palmar Cancun on Feb 14, 2024
Dear David,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Veera Venkata Pandu R R

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Management needs to improve room service. They haven't completed our request to refill sugar, water bottles. Dishwasher broke and leaked water in the kitchen, living room. Having pregnant wife in the room with this water leak issue can't be accepted. It took them 3 attempts to fix it and they finally fixed it in the night disturbing our 1 whole day. Overall good stay! Other facilities in the resort are great and staff greet us warmly and beach maintenance is great
Response from Villa del Palmar Cancun on Feb 10, 2024
Dear Veera Venkata Pandu,Thank you for taking the time to share your review of your recent stay with us. I have taken note of all issues you faced during your stay and it is clear to me that we were not performing at our usual level of service. I do apologize sincerely.I am glad to hear that, on another note, you enjoyed the facilities and the treatment of the staff..I hope we can seerve you again in the future.Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Roger E

Stayed 6 nights in Jan 2024
Response from Villa del Palmar Cancun on Mar 22, 2024
Dear Roger E,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 Excellent

Ulyana

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing place for family
Stayed 7 nights in Jan 2024
Response from Villa del Palmar Cancun on Feb 5, 2024
Dear Ulyana,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Tracy John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort grounds and staff were fantastic. The location was isolated from offsite restaurants, shops, attractions. The beach was limited in both directions with a big dock on the left and grass and jungle growth to the right. It is a great location if you want to simply stay at the resort. Not so goo if you want to walk to local shops, restaurants or attractions.
Stayed 9 nights in Jan 2024
Response from Villa del Palmar Cancun on Feb 2, 2024
Dear Tracyv John,Thank you for taking the time to share your review of your recent stay with us. Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Allison R

Stayed 5 nights in Jan 2024
Response from Villa del Palmar Cancun on Feb 5, 2024
Dear Allison R,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Nitin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice secluded hotel
Stayed 4 nights in Jan 2024
Response from Villa del Palmar Cancun on Feb 2, 2024
Dear Nitin,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Kenneth lee

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Villa del Palmar Cancun on Feb 2, 2024
Dear Kenneth lee,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Leonel Antonio

Stayed 3 nights in Jan 2024
Response from Villa del Palmar Cancun on Mar 22, 2024
Dear Leonel Antonio,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 Excellent

Giuseppina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Jan 2024
Response from Villa del Palmar Cancun on Jan 29, 2024
Dear Giuseppina,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Pamar Cancun

10/10 Excellent

Sumer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa services are over priced and the “concierge” was rude, all they wanted to do was try to sell you a timeshare instead of giving information about excursions!
Stayed 4 nights in Jan 2024
Response from Villa del Palmar Cancun on Jan 29, 2024
Dear Sumer,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

2/10 Terrible

Varinder Kaur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Villa del Palmar Cancun on Jan 29, 2024
Dear Varinder Kaur,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. We hope you will give us the opportunity to host you again in the future.Kind regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Cher Eleanor Nicolas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel ive stayed my entire life! If i could give 101 stars, i would! The entire staff went above and beyond!!! They are really the best. I would definitely go back to this hotel with my family and friends.
Stayed 3 nights in Jan 2024
Response from Villa del Palmar Cancun on Jan 29, 2024
Dear Cher Eleanor,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

2/10 Terrible

Rushil, Houston

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Villa del Palmar Cancun on Jan 23, 2024
Dear Rushil,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. .We hope you will give us the opportunity to host you again so that we may serve you with thewarmth and hospitality for which we are recognized.Kind regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

2/10 Terrible

Maureena

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Villa del Palmar Cancun on Jan 19, 2024
Thank you for taking the time to write to us about your recent stay at our resort.I regret we did not live up to your expectations.We hope you will gives the opportunity to serve you again in the future.Regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Sally J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Villa del Palmar Cancun on Jan 18, 2024
Dear Sally,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Edmond, North Wales

Stayed 1 night in Jan 2024
Response from Villa del Palmar Cancun on Jan 18, 2024
Dear Edmond,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Anne

Stayed 1 night in Jan 2024
Response from Villa del Palmar Cancun on Feb 5, 2024
Dear Anne,Thank you for taking the time to review your recent visit. I hope that the warm memories of this visit encourage you to return soon.Kindest regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had the best time , all the people that work there were absolutely great .( Santiago David and the 2 other ladies from activities) are incredibly ,bar thender by the pool unbelievable. We would definitely go back to this resort.
Stayed 4 nights in Jan 2024
Response from Villa del Palmar Cancun on Jan 17, 2024
Dear Alex,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcalderGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

balqiis

Stayed 3 nights in Jan 2024
Response from Villa del Palmar Cancun on Feb 2, 2024
Dear balquiis,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Lourdesse

Traveled with partner
This is the best vacation I take. The property was clean and nice. Staff was friendly. Five Star
Stayed 5 nights in Jan 2024
Response from n on Jan 13, 2024
Dear Lourdesse,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from n on Jan 13, 2024
Dear David,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Amir, Whitby

Response from n on Jan 13, 2024
Dear Amir,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

2/10 Terrible

PETER

Stayed 4 nights in Dec 2023
Response from Villa del Palmar Cancun on Jan 2, 2024
please help us with your comments

2/10 Terrible

Jesus

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My son got sick from the pool. The maintenance team did not put chlorine and did not have enough PH in the pool. For a high resort you should pay attention to the pool. You have chrck with all thrir fee bevause they are seeking about it.
Stayed 6 nights in Dec 2023
Response from Villa del Palmar Cancun on Jan 2, 2024
Dear Guest,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highlyimportant to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.

2/10 Terrible

Cece

Stayed 2 nights in Dec 2023
Response from Villa del Palmar Cancun on Jan 18, 2024
Dear Cece,Thank you for taking the time to write a review for us.We are sorry to hear your stay did not live up to the expectations. We appreciate your letting us know, and we would welcome an opportunity to accommodate youonce more and earn your highest marks.Best regardsEduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Serenity, Apopka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how secure the area was. The resort was very clean and the beach was absolutely beautiful. Water is defiantly something I worried about but Villa Del Palmar had everything purified and clean. Did not get sick at all! Did not explore much of the food options as the reservations are fully booked days prior before but we actually just walked up to them and asked if they had opening and we were able to get seats. So I would advise to ask in person too as an option. The only thing close to walk is a gas station and a pharmacy. Definitely not in a tourist area as you would have to take a taxi 20 mins to the actual tourist area. I would defiantly book again though. :)
Stayed 4 nights in Dec 2023
Response from Villa del Palmar Cancun on Jan 2, 2024
Thank you for your commentsbest regards

2/10 Terrible

rahul A

Stayed 4 nights in Dec 2023
Response from Villa del Palmar Cancun on Jan 17, 2024
Dear Rahul, Thank you for your feedback. It is very valuable for us. My sincerest apologies for not meeting your expectations during your stay. We look forward to having the opportunity ofhosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regardsEduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

2/10 Terrible

Amrish

Stayed 6 nights in Dec 2023
Response from Villa del Palmar Cancun on Jan 17, 2024
Dear Amrish, Thank you for your feedback and my sincerest apologies for not meeting your expectations during your stay. We look forward to having the opportunity ofhosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regardsEduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Sudha

Stayed 3 nights in Dec 2023
Response from Villa del Palmar Cancun on Dec 29, 2023
Thank you for your commentsBest regards!

4/10 Poor

Gayatri, jersey city

Stayed 2 nights in Dec 2023
Response from Villa del Palmar Cancun on Dec 25, 2023
Thank you!Best regards!!

6/10 Okay

Sharmila

Stayed 4 nights in Dec 2023
Response from n on Jan 13, 2024
Dear Sharmila,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun