Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Little Rock, AR

Luxurious Experience. Best Staff Ever.

Posted Nov 29, 2016
Pros: Staff!
I recently stayed at Zoetry Villa Rolandi for 7 days during my honeymoon. The resort was perfect. What made this experience so wonderful was the amazing service from everyone who was working there. The front desk, the activity coordinator, the server on the beach, the room service staff, the housekeeping staff. ALL of them were exceptional. The island of Isla Mujeres is definitely a place that people should visit who want a laid-back Caribbean vibe without the huge high rises of Cancun. Villa Rolandi was the icing on the cake. The staff there were incredibly kind people who also were helpful and running an A+ establishment. Jose and Kevin at the front desk were great when it came to directing us, helping us find things and anything else we threw at them. They helped with every aspect. Ricardo who led our bicycle tour and our Spanish lesson was an exceptional spirit, knowledgeable guide and now a new friend of my ours. Alejandro who served us on the beach and at the pool was so polite and friendly. He worked his tail off and with a smile. He made excellent food recommendations and knew us by our first names and knew what we liked to drink after the first day. I cannot say enough pleasant things about this resort. It was beautiful. The staff there is what makes this place exceptional.
3 out of 5
by A verified traveler from Missouri

This hotel was very disappointing.

Posted Nov 5, 2016
Location: The location is on the island of Isla Mujeres. The view of Cancun and the ocean was very impressive.
The room was old and outdated. The hotel placed us directly in front of the elevators so we heard noise associated with the elevator at all times of the day and night. The hot tub on the balcony was not hot and seemed to not work at all. The shower would only get hot water out of one tap and for that, you had to run the water for at least 5 minutes. We had booked this hotel as a "No children allowed at this property" to find out that they did accept children. It's very hard to relax with children jumping, splashing, and running around the pool. The children were also a distraction when trying to have a nice quiet dinner. There was only one bar and it was supposed to be open from 5:00 p.m. until 1:00 a.m. We were never able to find anyone in the bar to serve you. Such a disappointment for such an expensive hotel.
5 out of 5
by A verified traveler

A fantastic holiday destination.

Posted Nov 2, 2016
Pros: Amazing food, the most kindest of staff. Can't do enough for you. All rooms with sea view and so clean.
Cons: I cannot comment. Loved everything about the hotel
Location: Dolphin Discovery next door. Turtle Farem 15 minute walk. Hire a golf buggy to travel round the island.
5 out of 5
by A verified traveler from CT

A Fantastic Surprise!

Posted Sep 27, 2016
Pros: Service, service, and excellent service.
Cons: There is room for improvement at the spa, expensive, small, and the message was just okay.
Location: We rented a golf cart toured, found a local bar "The Joint"with live music, and visited the Ice Bar.
My husband and I planned a short trip to celebrate our first anniversary. We arrived at the airport headed down to the pier to meet the yacht for transport to our hotel.It was running on island time, when it arrived there seamed to be a problem with the boat and they where bailing water out. I thought Oh Boy. My cell phone rang and it was the front desk apologizing for the inconvenience they made alternate arrangements and would have us in our rooms and by the pool in no time and they did. It was absolutely amazing service and communication for the entire vacation. Our room was on the first floor by the pool, it was clean, well stocked, and very convenient. We dined at both restaurants the food and service was excellent. We met some great people at the pool and we decided to take the complementary sunset cruise. It was about 45 minutes long the views were spectacular and on the bridge with the captain was a very talented sax player. A very pleasant surprise. The pool beverage and food service was the best I've ever experienced at any all inclusive resort I've been to. I highly recommend this location.
5 out of 5
by A verified traveler

Awesome vacation!

Posted Sep 9, 2016
Pros: Treated like royalty. Amenities and service were amazing.
Cons: Hot tub did not work. And based on conversations, I don't think many of them did. They should be replaced, or removed and rates adjusted accordingly.
I have never stayed anywhere like Zoetry. It is awesome beyond words. The staff was wonderful. Ricardo was amazing as well as was the rest of the staff (Angel, Jose, and many others whom I don't remember names - I'm terrible with names). We were treated like royalty. The only negative is that the room was billed as having a hot tub, which it did, but it did not work and was full of dirty water. We were comp'd for it though. And some of the jets in the shower did not work properly, low water pressure. But other than that, it was amazing. The food was great but could use a bit more of a selection. And possibly more Mexican fare. We will definitely stay here again. And hopefully we will get to see the whale shark. Unfortunately the weather did not cooperate for us this time.
4 out of 5
by A verified traveler from NY

Posted Aug 29, 2016
Nice hotel and place, bought the essential privileges. My only negative comment is the heavy selling for you to buy staying at the other properties owned by AMResorts and the spa amenities. I paid for a vacation not a captive audience to be sold to
4 out of 5
by STEVALIZ from Bogota colombia

El paraiso en Isla mujeres

Posted Aug 26, 2016 on Hotels
Amabilidad del personal excelente Comida muy gourmet Servicio del bar fantastico todo Lo que querias
4 out of 5
by A verified traveler from OH

Posted Aug 21, 2016
The hotel overall was very nice in terms of the grounds and facility. The food was very good too and they accommodated allergy requests. The food could be better but I'm a tough judge. If you want authentic basic tacos go to Tonicho's FYI. Basically I would stay there again, I've been to many all inclusive and this is at the top of the list. Some things to look out for- the hotel will nickel and dime you a little bit in terms of local information pertaining to money. No matter what they say exchange your money for pesos, it is always cheaper for you! For instance they exchanged at 15.5 pesos on the dollar at zoetry and told us that it is better because other places will only give you as low as 10 pesos. I tested this and found I got a minimum of 16 pesos p/dollar, but mostly 17-18 actually in most cases. They also charge $90 US for a 24hr golf cart including a $10 taxi trip. You can get one for $50 if you go yourself and then pay for your taxi separate. But back to my point pay for everything in pesos and get your money exchanged at your local bank or at least a local bank on the island. Also there were some issues with the shower( not all jets worked properly, was never fixed) and the hot tub on our balcony had dirty water that was never cleaned. Fyi don't get any grand ideas about the pick up on the "yacht" it's nice enough but it is not a yacht like you may be expecting. They were also late both ways so plan for that if you have tight plans. Tip your waiters, enjoy!
5 out of 5
by A verified traveler from Austin, TX

Paradise Found!

Posted May 13, 2016
Pros: The staff was amazing!
Cons: The AC in my room could be a little better, but my Dad's was working perfectly.
Location: A tour of Isla Contoy was wonderful!
The moment we landed at the airport we experienced VIP service. The drive, the yacht ride with champagne (Leonardo & the captain are fantastic), the tour of the room & facility. They planned activities, provided 24 hour room service, and overall just spoiled us rotten the entire time. The rooms are lovely, clean and opulent without being obnoxious. Jose, Eligio, Irving, Ivan, each person who helped us out, was pleasant, charming and attentive. You didn't feel like you had to tip each time but felt compelled because they were so AMAZING. The shop in the lobby has fair prices and not pushy like some other shops in town. Unlike most all-inclusive, the Food is wonderful and unique. I admit breakfast was my favorite (I recommend the "Poblano Mole"). The quality of the food is wonderful. Although it's not a buffet (which I think is good) you can just keep the food coming with a 7 course dinner, plus a whole menu of delicious desserts. I would recommend this place to anyone who wants a true paradise vacation. I'd also take the Isla Contoy trip they offer.
Comment from Hotel Management
May 14, 2016 by General Manager, Hotel Management
Dear Critterbush, Thank you for choosing Zoëtry Villa Rolandi Isla Mujeres Cancun as your abode during your recent visit to our destination, and for taking the time to share your experience with us. It is a pleasure to read a detailed overview of your stay at our resort. We hope to have you back at the Isla Mujeres to delight the pleasure of living and create experiences of joy and harmony surrounded by nature. Sincerely yours Marco Soria General Manager
5 out of 5
by A verified traveler

This place is just amazing!

Posted May 3, 2016
I have never posted about a vacation ever...this wonderful resort was beyond what I ever expected.
Comment from Hotel Management
May 13, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing Zoëtry Villa Rolandi Isla Mujeres Cancun as your abode during your recent visit to our destination, and for taking the time to share your experience with us. It is a pleasure to read a detailed overview of your stay at our resort. We are happy you really enjoyed all our facilities, our food, spa, beach, we will be glad sharing your comments with our staff. We hope to have you back at the Isla Mujeres to delight the pleasure of living and create experiences of joy and harmony surrounded by nature. Sincerely yours Marco Soria General Manager.