3 outdoor pools, pool umbrellas, sun loungers

Reviews of Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive

4.5 out of 5
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive
Fracc. Laguna Mar SM. 7 Mza. 75, Lotes 15 y 16, Carretera Sac-Bajo, Isla Mujeres, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 328 out of 438 reviews" "
Rating 8 - Good. 69 out of 438 reviews" "
Rating 6 - Okay. 19 out of 438 reviews" "
Rating 4 - Poor. 13 out of 438 reviews" "
Rating 2 - Terrible. 9 out of 438 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service
Love Zoetry, The staff Leo, Jorge, Ivan the service is exceptional all the people that servers us phenomenal. The place is a paradise I cannot wait to go back in 2025 when it will go through a renovation. The food was excellent, music, the beach so nice.
Stayed 6 nights in Mar 2024
Response from Leonardo Alcantar Social Media Coordinator on Mar 19, 2024
Dear Mr. JamesThank for your amazing comment of you recent stay at Zoëtry Villa Rolandi Isla Mujeres.We hope to have the honor to receive you in the non distant future.Best regards,

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It truly was a home away from home!
Stayed 5 nights in Mar 2024
Response from Leonardo Alcantar Social Media Coordinator on Mar 15, 2024
Dear DougThank you for your comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are delighted to know that your stay with us was amazing.We hope to have the honor to receive you in the near future.

6/10 Okay

Eric Matthew

Traveled with partner
Liked: Cleanliness, staff & service
So, most staff super friendly and helpful. Other staff have no idea what they are doing or treat you like your you are not worth there time. All Restaurant staff were very good. The only people I saw swimming were the people doing laps for exercise, pools were very cold. The one salt water pool that is heated is falling apart. Tiles on the floor of this pool or guest are putting the tiles on the outer shelf of the pool, not what I expected for the amount of money I spent. Rooms are a little dated and can be dangerous at night. There are 2 steps going down to the in room refrigerator, I was very cautious at night because it is dark in the room. But, I did see someone that got a severe sprain and needed a walking boot the rest of the trip. The last and worse thing that happened to us. The day before we left, we were told we getting transportation from Zoetry resort to The Dreams resort on Cancun (this is a sister resort). From there we were to be picked up and taken to the airport. On the day we left, it was very windy and the sea was rough, so they sent us on the ferry instead. We specifically asked if they made arrangements for us to be picked up at the ferry port to get to the airport. We were assured that everything was taken care of. We waited at the Ferry port for 1/2 and started getting worried. We called the transportation company and we were told they never were told to pick us up. So, we ended taking a cab and were extremely over charged. $80 us
Stayed 7 nights in Jan 2024
Response from Leonardo Alcantar- Social Media Coordinator on Mar 8, 2024
Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product.We are very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

10/10 Excellent

Patricia

Stayed 3 nights in Mar 2024
Response from Leonardo Alcantar Social Media Coordinator on Mar 26, 2024
Dear PatriciaThank you for choosing Zoëtry Villa Rolandi Isla Mujeres as your host and for taking the time to share your experience with us. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

10/10 Excellent

MANDIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service.
Stayed 5 nights in Jan 2024
Response from Leonardo Alcantar Social Media Coordinator on Jan 27, 2024
Dear MandieWe appreciate you have taken the time to share such an enthusiastic review about your recent visit to Zoëtry Villa Rolandi Isla Mujeres. We are overjoyed to read that you’ve enjoyed your stay,We sincerely hope we can have the honor of being your hosts in the not too distant future.

2/10 Terrible

Angela

Stayed 4 nights in Jan 2024
Response from Leonardo Alcantar Social Media Coordinator on Mar 21, 2024
Dear AngelaThank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allow us to improve our service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Leonardo Alcantar Social Media Coordinator on Jan 9, 2024
Dear JordanThank you for so amazing review of your recent stay at Zoëtry Villa Rolandi Isla Mujeres. We are delight to know that you enjoyed your experience.We hope to have the honor to receive you in the near future.Best regards,

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are very nice and friendly, and the restaurant for dinner is excellent. Definitely recommend it to my friends.
Stayed 5 nights in Dec 2023
Response from Leonardo Alcantar Social Media Coordinator on Jan 2, 2024
Dear JulieThank you for so amazing comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres. We really appreciate it.We hope to have the honor of be your hosts in the non distant future.Best regards,

10/10 Excellent

MICHAEL Joseph

Stayed 7 nights in Dec 2023
Response from Leonardo Alcantar Social Media Coordinator on Jan 20, 2024
Dear Michael JosephThank you for you amazing comment of your recent stay at Zoëtry Villa Rolandi isla Mujeres. It is a honor for us to receive a wonderful comments like this. We hope to have the honor to have you in the not distant future.Best regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Leonardo Alcantar Social Media Coordinator on Dec 26, 2023
Thank you for you comment of you recent stay at Zoëtry Villa Rolandi Isla Mujeres.We hope to receive you once again in the future.Best regards,

4/10 Poor

Rachael

Stayed 4 nights in Oct 2023
Response from Leonardo Alcantar Social Media Coordinator on Oct 31, 2023
Dear RachaelThank you for your amazing comments of your recent stay at Zoëtry VIlla Rolandi Isla Mujeres, we are happy to know you had an amazing experience at our hotel.We hope to have the honor to receive you in the future.Best regards

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility, rooms, pools and beach are clean and beautiful but the best thing about the hotel was the service. The entire staff was beyond helpful with everything. They were extremely friendly provided amazing customer service. I will definitely be back!
Stayed 4 nights in Oct 2023
Response from Leonardo Alcantar Social Media Coordinator on Oct 16, 2023
Dear MeganOn behalf of our staff and management we would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.Once again, we thank you for taking the time to share such a wonderful review of your experience with us.We look forward to have the pleasure of hosting you back in the near future.Best regards

2/10 Terrible

LINDA

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms 3 times within 24 hours. AC issues. Our first room registered 82 deg and after 8 hrs they kept saying just give it 15 more mins! Finally moved us to another room at 10 o’clock at night and that room wasn’t much better. Finally the next day around noon we got a room with decent AC. The balcony was nice but dirty and the chairs were about to break.
Stayed 3 nights in Sep 2023
Response from Leonardo Alcantar Social Media Coordinator on Sep 26, 2023
Dear LindaThank you for your comments and feedback. We truly regret to read that we were not able to fulfill your expectations. Allow us to thank you for bringing to my attention the areas of opportunity encountered during your recent stay with us. Comments like yours help us to improve and guarantee all our guests a unique and relaxing experience. Please be sure that proper measures have been taken to avoid future discontent regarding these matters.

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Leonardo Alcantar Social Media Coordinator on Sep 23, 2023
Estimado JuanDe parte del equipo de Zoëtry Villa Rolandi Isla Mujeres, le agradecemos su calificación a nuestros servicios y esperamos tener el honor de recibirlo nuevamente en un futuro.Saludos cordiales,

10/10 Excellent

estela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Food and service are beyond excellent. The resort needs a face lift.
Stayed 6 nights in Sep 2023
Response from Leonardo Alcantar Social Media Coordinator on Sep 15, 2023
Dear EstelaThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Kevin

Stayed 3 nights in Sep 2023
Response from Leonardo Alcantar Social Media Coordinator on Sep 6, 2023
Dear KevinThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Aug 2023
Response from Leonardo Alcantar Social Media Coordinator on Aug 9, 2023
Dear AaronThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Christina Cortez

Liked: Cleanliness, staff & service, property conditions & facilities
Zoëtry is amazing. Needs a bit upgrade but great hospitality. Will be back
Stayed 3 nights in Jul 2023
Response from Martin Cocom Front Desk Manager on Aug 4, 2023
Dear Christina Cortez,Thank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

4/10 Poor

Matthew

Disliked: Staff & service
Stayed 4 nights in Jul 2023
Response from Leonardo Alcantar Social Media Coordinator on Jul 25, 2023
Dear MatthewThank you for sharing your review of Zoëtry Villa Rolandi. We are deeply sorry to see that you did not enjoy your experience with us, we are always working to improve our service. Our main goal is always providing a fantastic experience to all our guests. We hope you please give us another change of receiving you, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Catherine

Stayed 4 nights in Jul 2023
Response from Leonardo Alcantar Social Media Coordinator on Aug 7, 2023
Dear CatherineThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Carolyn, Summerville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Zoetry is in a beautiful location and you cannot ask for more in terms of the scenery and laid back relaxing atmosphere. Staff were super accommodating, friendly and responsive especially David, Alejandro, and Joseph. Maid service was top notch and we saw room touchups daily including turndown service in the evening. Special touches like a special happy anniversary message we’re greatly appreciated. We never waited to be seated for dinner or breakfast and received waters edge views without asking 90 percent of the time, menu options were quite varied and all delicious including le Metissage which is a 7 course tasting dinner with a different menu each night. Tip: you need reservations for le metissage so plan ahead. Tip: our room was on the ground floor which I highly recommend for the on the beach vibe and accessibility. This isn’t something I would normally do due to privacy concerns but we really enjoyed hanging by the pool and ordering appetizers via room service so we could enjoy notch food on our veranda. There is wait service at the pool as well but the menu options are more limited. Safety was never a concern. For a really special experience, hang out on the beach after dinner and you may see loggerheads come up on the beach to lay their eggs. There were 11 in one night! We participated in several excursions: golf cart rental was easy to arrange at the front desk as well as taxi rides and snorkeling. You pay a little more for the convenience.
Stayed 6 nights in Jun 2023
Response from Leonardo Alcantar on Jul 17, 2023
Dear CarolynThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience and the excelent service of our staff. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Quiet. Food was great and accommodating to my food allergies
Stayed 5 nights in Jun 2023
Response from Leonardo Alcantar on Jul 17, 2023
Dear GregThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

6/10 Okay

William G

Traveled with family
Food was good. Property rundown
Stayed 5 nights in May 2023
Response from Leonardo Alcantar on Jul 17, 2023
Dear William GThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for the feedback of your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Christopher, Glendale

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the staff, and the location of the hotel
Stayed 6 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great repeat stay at the Zoetry… everything was great!
Stayed 4 nights in Feb 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and food
This small hotel has top notch service. There is private small craft ferrying from Cancun directly to the property. The rooms are a little bit outdated, but the resort will undergo major renovations soon. Service is what makes the difference here. This is a high end all inclusive resort that serves a la carte and no Buffett ( 2 restaurants with top notch chefs) . Check in was seamless. Alfredo the waiter at the Restaurant Rolandi’s made our stay very pleasant. Leo, the great organizer at the pool was very nice. If you want to stay away from the crowds, the drinking games at the pool, the loud music calling for water aerobics, lines at the bufette; but instead you want to enjoy a private experience, this is your resort.
Stayed 4 nights in Feb 2023

10/10 Excellent

Edna

Stayed 5 nights in Dec 2022

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

10/10 Excellent

Mary-Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service; great boutique hotel to get away and be pampered; fantastic food

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Isla Mujeres is a paradaise. But the hotel is a little bit old. But the food in Rolandis Restaurant was amazing and the staff. David of reception was very nice with us. I love my honey moon!
Stayed 1 night in Nov 2022

10/10 Excellent

Karen Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so positive and helpful. The food was incredible and the pools were beautiful. Stunning, quiet property.
Stayed 6 nights in Nov 2022

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing staff.

10/10 Excellent

Edwin Holt Moore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort delivered as to all aspects as advertised!
Stayed 3 nights in Oct 2022

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property & staff were great. The experience with Expedia was terrible.
Stayed 5 nights in Oct 2022

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique resort. Perfect for relaxing! The pools and private beach were wonderful and maintained. The food options were minimal but delicious and always available. The staff was very helpful and friendly.
Stayed 3 nights in Sep 2022
Response from Alan Salgado Cabrera on Sep 26, 2022
Dear, guest. We would like to thank your comments about your stay at Zoëtry Villa Rolandi Isla Mujeres Cancun and for sharing them with the Expedia community. We are happy to know you enjoyed our food and facilities.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,Alan Salgado CabreraSocial Media.

10/10 Excellent

Lissette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Zoetry was first class! The staff went above and beyond for us. Even when we took a cab to Playa Norte they ran out and offered a cooler with ice and drinks before we left! Anytime we needed anything they were at our room under 10 minutes. The spa was the best service we had ever and resort was gorgeous always super clean. The food was great! One of the restaurants is French which we don’t care much for that type of food but the other restaurant had great food. The ease of booking transportation to the resort from the airport through the front desk was a breeze. One of my guests is pretty picky when it comes to food and service and she was completely blown away. Yeh resort is on the smaller side and meant for people who want peace. If you have a party group and don’t know how to act when drinking, consider staying in Cancun. This resort is super low key and tranquil. 10/10!
Stayed 4 nights in Aug 2022
Response from Mercedes Gancedo social Media & econcierge on Sep 22, 2022
Dear Lissette,· Thank you for taking the time to rate our resort. We are glad to know your experience was the most pleasant one and hope to have the honor of welcoming you back in the near future. Best Regards,Mercedes Gancedoe-Concierge & Social media

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

8/10 Good

Jody

Stayed 6 nights in Aug 2022

4/10 Poor

India

Traveled with partner
Disliked: Staff & service, property conditions & facilities
beach view, private charter and food are the only good thing about this hotel. Staff accused us of using drugs , very annoying lobby guy hustling us to buy things every night , the bed is so uncomfortable, they over charge for golf cart i really could go on and on. We love mexico and loved the island this will be our only stay at Zoetry what a shame. No VIP offers at all and wanted 2.5 hours to check in to room.
Stayed 4 nights in Jul 2022
Response from Social Media & Econcierge on Jul 16, 2022
Dear India, We are sorry to know your experience wasn't the one you expected. Allow me to clarify that drug use is illegal in Mexico, it is important to mention that upon entering the property all our guests sign an agreement with the aforementioned. With this said, I only have to apologize for your bad experience with the lobby vendor, we will take action on the matter so that this does not happen again. Regards

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Dana

Stayed 7 nights in May 2022

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Feb 2022
Response from Mercedes Gancedo e-Concierge & Social Media on Mar 30, 2022
Dear Christina, Thank you for taking the time to rate your experience, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future. Best Regards,

10/10 Excellent

Diana J.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful for a relaxing quiet break. The food was amazing. Staff were very accommodating. The provided a letter saying there would be a 38 dollar tax per person. We did this at the airport and it was $11 tax.
Stayed 4 nights in Dec 2021
Response from Mercedes Gancedo e-Concierge & Social Media on Dec 27, 2021
Dear Diana J. Thank you for taking the time to rate your experience, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future. Best Regards, Mercedes Gancedo e-Concierge & Social Media

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for solo female travelers
Amazing experience. Solo female traveler. The size of the property was perfect: intimate. Attentive staff throughout so I didn’t have to worry about safety as I was traveling alone. There were always other guests who were very kind and friendly. No lifeguard on the beach so I made sure to swim in front of others. This is a great place as a getaway, honeymoon, anniversary spot. Many couples here celebrating something or enjoying vacation. Would classify it as an adult resort but not necessarily adults only. The staff are very kind and helpful. The front desk especially Elijio are resourceful and organized: especially with timing of transport. Pick up/drop off to/from airport and catamaran is seamless. Get their private transport ($120 usd), it’s worth it to avoid hassle. Food was excellent. They make everything to order so be patient. They cook things in their clay oven. Chef’s kiss. Portion sizes are smaller than American size. I ordered multiple items at each sitting. They don’t waste food. Try the Thalassotherapy treatment in the spa. I felt extremely relaxed afterwards.
Stayed 3 nights in Nov 2021
Response from Mercedes Gancedo e-Concierge & Social Media on Dec 7, 2021
Bix a bel dear Jennifer, Many thanks for taking the time to leave your kind words and observations following your recent stay with us. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to having the pleasure of having you back home in the near future. Best Regards,

4/10 Poor

Yulia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dated overpriced hotel with bad service
We arrived late at night, were given a wrong number and a long lecture about eating procedures… the check in clerk was behaving like a robot completing its program, and like a 5 star hotel receptionist attentive to his guests. We did not receive a correct room until 1 pm the next day (and the stay was 3 nights only, so each day was important). Out if 3 nights the room was cleaned 2 times (and they promised 3 times daily).
Stayed 4 nights in Nov 2021
Response from Mercedes Gancedo e-Concierge & Social Media on Dec 7, 2021
Dear Yulia, Thank you very much for staying recently with us and writing a comment about your vacation. We are sorry to hear you didn't fully enjoy your experience. Your comments have been shared with the corresponding department so situations like these do not happen in the future. Our team looks forward to having the pleasure of welcoming you back to Cancun soon! Best Regards

10/10 Excellent

Christopher R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel we've ever been to. The restaurant never had more than 6 or 7 tables at the same time, the entire menu was available for room service until 11pm. We were receiving pool side drinks service until 8pm. VERY quiet, VERY peaceful, VERY relaxing time. We are already saving for our next visit.
Stayed 3 nights in Oct 2021
Response from Mercedes Gancedo e-Concierge & Social Media on Dec 7, 2021
Dear Christopher, Many thanks for taking the time to rate and share your comments about your recent experience. Our team looks forward to being your hosts again on your next visit to the Mexican Caribbean. Best Regards

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was set up to be very relaxing and the staff went above and beyond to make sure you were able to do just that.
Stayed 5 nights in Oct 2021
Response from Mercedes Gancedo e-Concierge & Social Media on Dec 7, 2021
Dear Samuel, Thank you for taking the time to rate our resort. We are glad to know your experience was the most pleasant one and hope to have the honor of welcoming you back in the near future. Best Regards

10/10 Excellent

Esperanza

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021
Response from Mercedes Gancedo e-Concierge & Social Media on Dec 7, 2021
Estimada Esperanza, Nos complace saber a traves ed su calficacion hacia nujestro hotel que su experiencia en Zoetry Villa Rolandi ha sido perfecta. Esperamos decida regresar en un futuro cercano. Saludos Cordiales

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful. Highly recommend for a couples vacation. It is small and the service is top notch. Very relaxing and fun. The food is great, the drinks are great, and the staff is great. The concierge helped us to coordinate golf cart rental and a snorkel trip, both were very fun. We loved it! Highly recommend. (Would not recommend for traveling with children- more of an adult vibe, although Im sure they would be more than accommodating)
Stayed 4 nights in Oct 2021
Response from Mercedes Gancedo e-Concierge & Social Media on Dec 7, 2021
Dear Laura, Many thanks for taking the time to rate our resort. We appreciate your high rating and sincerely look forward to welcoming you back on a future occasion to provide you with the excellent service that characterizes our resort and brand. Best Regards