Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Great small hotel!

Posted Jan 15, 2016
My wife and I had a great time-the food was excellent as were the view, rooms, pools and spa (we had great massages). The only two things that could be improved but would not stop us from returning: the water pressure and the people brought in from other resorts for vacation club tours. We always got chairs at the pool, but it seems unfair that people who paid substantially less at other resorts are able to come take amenities from paying guests). However, there are so many wonderful things about this resort that my wife and I are already planning a trip back!
Comment from Hotel Management
Jan 19, 2016 by General Manager, Hotel Management
Dear, Traveler. We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. It is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. However we are glad to know that these situations are not marred your stay. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Your Host, Marco Soria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

セレブ気分

Posted Jan 10, 2016
オールインクルーシブで、セレブ気分が味わえるホテル。規模が小さく、スタッフさんが顔と名前を覚えてくれるほどフレンドリーでした。レストランは2種類だけですが、飽きることなく毎日美味しい食事を楽しめました。行き帰りにボートでの送迎サービスもあるので、ぜひ利用を。
Comment from Hotel Management
Jan 14, 2016 by General Manager, Hotel Management
Chicken 私たちは、トリップアドバイザーにご意見を共有する時間を割いていただきありがとうございます。それはあなたの最近のゲートウェイの間に、あなたのホストである喜びでした。 私たちは本当にあなたは私たちがあなたが値する本当に驚くべき経験を提供することができますので、将来的に再びあなたをホストする機会を与えることができることを望みます。個人的にはご到着前に私達に連絡することを躊躇しないでください、私たちはあなたを助けて幸せになります。 Your Host, Marco Soria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Best vacation I've ever had

Posted Dec 18, 2015
Pros: The service, the food, the small number of guests.
Cons: I wish they'd make the resort non-smoking. I know everyone has a right to enjoy their vacation in their way--but, hey, you asked so I answered.
In the past seven years, I've vacationed in Mexico 26 times. I love to dive. I love to dance. I love the people and I love the culture. This was my second trip to Zoetry Villa Rolandi; my first was in June of this year. That trip was very good, but, there were a few issues with slow service. This time, it was perfect. The graciousness of the people, along with their commitment to service, is the best I've ever seen. Everyone writes about the food, and I couldn't agree more. For the costs of an average vacation in the U.S., you can be spoiled rotten. The massages at the spa ... excellent! The sunset cruise with champagne and live saxophone music: that's memory I'll never forget! Good water pressure, great air conditioning, wonderful towels and linens. And the yacht pickup is a lot of fun. I could go on, but I'm sure you've gotten the idea. We plan on returning in June of 2016. Thank you Ms. Dahlia, Mr. Jesus and the staff at Rolandi; you made our Christmas extra special this year!
Comment from Hotel Management
Dec 22, 2015 by General Manager, Hotel Management
Dear, Wayne We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your hosts during your recent gateway. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Your Host, Marco Soria General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful property!

Posted Dec 5, 2015
Overall we had a really great stay - the beach and pool are beautiful and the food was great. We had a few issues at the start, first our hot tub and mini fridge didn't work, and the next morning we were unable to take a shower as the water was coming out boiling hot. There was a bit of confusion about when or if these things would be fixed, but after a while we asked to switch rooms and were accommodated. Everything was fine after switching rooms. The little problems we had were definitely not enough to put us off returning, I fully intend to return - I can't imagine a better place to sit on a quiet private beach while drinking cocktails!
Comment from Hotel Management
Dec 8, 2015 by General Manager, Hotel Management
Dear, Traveler We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia. It is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. However we are delighted to hear that you enjoyed your stay in Zoëtry Villa Rolandi We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Your Host, Marco Soria General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great food! Wonderful staff. Perfect weather.

Posted Nov 10, 2015
Pros: Small, 35 rooms. Attentive friendly staff Spa treatments With some attention to detail/minor upgrades it can be a 5 star resort.
Cons: Some aspects of the facilities need to be upgraded. For example some of the in room hot tubs do not work and the exercise room was not available.
Location: Located on a small quite island that is fun to explore but there is not much to it. (That's why we like it)
We had a great week and have made plans to return in the spring.
5 out of 5
Recommended
for Couples
by A verified traveler

Restful and Relaxing

Posted Nov 5, 2015 on Hotels
I cannot say enough about this wonderful hotel or staff. This was my second time staying there, and I went out of my way to stay there, after spending 4 days in Cancun. I simply couldn't be this close and not come back to this magical place. You will not be disappointed with the level of service or professionalism. Anything I needed help with, from an early check in or late departure, or help with sorting out my ground transportation back to NY, they helped with. There are a number of places you can stay, when you come to Isla that are so beautiful, but Zoetry has won my heart.
5 out of 5
Recommended
for Couples
by Lyne

romantic getaway

Posted Oct 27, 2015 on Hotels
we went for 3 nights at the Zoetry, it was amazing! Everybody was really nice and polite. Exquisite food at the restaurant and also room delivery. The landscape is beautiful, we went there to relax and it was the perfect place for it!
2 out of 5
Recommended
for Couples
by Itai

This traveler left a rating score only Posted Oct 23, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Joe V.

Best place we've ever stayed

Posted Oct 23, 2015 on Orbitz
Fantastic, all-inclusive that is perfect for a quiet, relaxing vacation. Hands down, the best food we've ever had at an all-inclusive. And the service is absolutely top-notch.
4 out of 5
Recommended
for Couples
by A verified traveler from Thousand Oaks Calif

Nice small hotel, great staff

Posted Oct 22, 2015
Pros: Location is great. Marina on one side and ocean on other. Catamaran pick up was great, Good shrimp cocktail
Cons: Need to make a better margaritas and drinks. Also they had lobster on menu for extra costs but they did not have it? Spa pices too $$. Eng tv channels
Location: Close to dolphin and turtle facilities. Everything with gold cart is pretty close Gaffron Beach 10 minutes away
This was a great trip. Hotel is small and really well kept, nice service and probably of the nicest on the island. Small private beach, so did venture out to other beach areas. Pool areas are small, but very nice. Wonderful views for sure, be sure to stay on 2nd and 3 rd floors for better privacy. Food was good, especially the fish. I did not enjoy the fancy 8 course restrauant too much and think they need to expand the menu on breakfast and lunch, pretty limited. They need to improve the internet service limited. There was some remodeling of units, next to my room and that should be better planned around their exsisting guests.