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Reviews of Pousada Gerês - Caniçada

4 out of 5
Pousada Gerês - Caniçada
Av. da Canicada 1518, Vieira do Minho, Geres

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 83 reviews" "
Rating 8 - Good. 26 out of 83 reviews" "
Rating 6 - Okay. 12 out of 83 reviews" "
Rating 4 - Poor. 2 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was excellent at resolving issues with the online booking. Staff were excellent. Dining experience was outstanding.
Stayed 2 nights in Nov 2023
Response from AF on Dec 7, 2023
Dear Mr. Andrew, We were delighted to hear that your recent stay at Pousada Mosteiro Guimarães was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pousada Mosteiro Guimarães for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pousada Mosteiro de Guimarães

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful views from the expansive downstairs window, a welcoming fire in the fireplace, great deck and view from our room, helpful, friendly staff and good breakfast buffet.
Stayed 1 night in Oct 2023
Response from AF on Nov 1, 2023
Dear Mrs Candace, We were delighted to hear that your recent stay at Pousada Mosteiro Guimarães was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Mosteiro Guimarães for your stay. We look forward to welcoming you again soon at our Pousada.Kind regards, The Team at Pousada Mosteiro Guimarães

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In an outstanding location. One can just sit and stare at the view. The breakfast and dinners were very good. The property itself is very beautiful.
Stayed 2 nights in Sep 2023
Response from AF on Oct 7, 2023
Dear Mr David,We were delighted to hear that your recent stay at Pousada Mosteiro Guimarães was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Mosteiro Guimarães for your holiday. We look forward to hosting you again soon at our Pousada.Kind regards, The Team at Pousada Mosteiro de Guimarães

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & cleanliness of the properly and rooms were impeccable. Staff was caring, attentive and very friendly. Will be happy to return in the future.
Stayed 2 nights in Aug 2023
Response from Csilva on Sep 14, 2023
Dear Mrs. Elizabeth, On behalf of our entire team at Pousada Caniçada, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Caniçada.Best regards, The Team at Pousada Caniçada

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location
Stayed 1 night in Nov 2022
Response from AF on Nov 30, 2022
Dear Mrs Susan, On behalf of our entire team at Pousada Caniçada, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest. Best regards, The Team at Pousada Caniçada

10/10 Excellent

Susan

Stayed 1 night in Nov 2022
Response from AF on Nov 30, 2022
Dear Mrs Susan, On behalf of our entire team at Pousada Caniçada, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest. Best regards, The Team at Pousada Caniçada

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely views but a few small points for improvemen
A small quibble, it would be nice to be given a free bottle of water every day when the room is cleaned rather than just on your first night. Small things make a difference. Also the restaurant cover charge of €4 per head is rather pricey and was imposed even though they didn’t provide gluten free bread as requested so one of us couldn’t even eat any of it. However the views are stunning and the pool is lovely.
Stayed 3 nights in Sep 2022
Response from AF on Sep 18, 2022
Dear Sirs,On behalf of the entire team at Pousada Caniçada, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our Pousada !Warm regards, The Team at Pousada Caniçada

8/10 Good

Beatriz

Stayed 1 night in Jun 2022
Response from AF on Aug 7, 2022
Cara Beatriz, Em nome de toda a equipa da Pousada Caniçada, gostaríamos de agradecer-lhe pelo seu feedback. Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações. Esperamos voltar a acolhê-lo em breve na nossa Pousada ! Atenciosamente, A Equipa da Pousada Caniçada

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Beautiful setting. Good sized lean comfortable rooms with good beds and nice bathrooms. Nice free breakfast with amazing views from the restaurant.
Stayed 3 nights in Dec 2021
Response from Pousada da Caniçada on Jan 6, 2022
Dear Mr./Mrs. SEAN, On behalf of the entire team at Pousada da Caniçada, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pousada da Caniçada

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from CarineSilva on Oct 3, 2020
Estimada Sr, desde já agradecemos a Sua pontuação sobre a estadia na Pousada da Caniçada – Gerês. Aguardamos uma próxima visita. Cumprimentos, Carine Silva, Pousadas de Portugal

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Such a beautiful view. Good check in. Very slow service at lunch and dinner, but we were there in the off season.
Stayed 1 night in Oct 2018
Response from Carine Silva on Nov 12, 2018
Dear GUEST, we appreciate the score given to stay at Pousada Caniçada - Geres. And take note sbout the service. Best Regards, Carine Silva, Unit Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and excellent! Exactly like the pictures.
Stayed 1 night in Sep 2018
Response from CarineSilva on Sep 24, 2018
We thank you the score given to stay at Pousada Caniçada - Geres. Best Regards, Unit Manager

6/10 Okay

Desiderio, Vancouver Canada

Nice location
Nice location with great view too bad that is a lots of smoke from burning of the brush.
Stayed 4 nights in Nov 2017

6/10 Okay

joe, Connecticut

Liked: Cleanliness, property conditions & facilities
Isolated
Pretty isolated. Nothing within walking distance. Beautiful views.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mountain relax hotel
Great Mountain Hotel with outstanding views
Response from General Manager on Sep 7, 2016
Dear Customer, Thank you very much for choosing to stay at Pousada da Caniçada and for taking the time to post your opinion, as it helps us to get better. It is always a pleasure to receive feedback about our staff and service. We hope you can choose again Pousadas de Portugal. Best Regards, Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 8, 2016
Exmo Sr. Agradecemos o seu comentário nesta plataforma e a sua preferência. Esperamos recebê-lo brevemente na magnifica Pousada da Caniçada - Gerês. Atentamente Direcção

10/10 Excellent

Yogesh C, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true paradise, unmatched in my 40+ years' travel
Just an hour from city of Porto, high atop hills that look down a lake that fills the green valley, this hotel has no parallel in my 40+ years of travel. Well-appointed rooms, gentle and always available staff, a cosy bar, social room, lounge...All you could ask for. Sleep with window open, wake to the song of birds. Swim in the pool, or take the tightly snaking steep road down to the lake for sport. Or, go hike in the mountains that abut the Spanish border, explore the rich forests, unique landscapes strewn with granite boulders rounded by wind and rain over billions of years...This is paradise, and the hotel is your home.
Response from Guest Service Manager on Jul 4, 2016
Dear Guest, Very many thanks taking your valuable time to post a review about Pousada da Caniçada. We were delighted to receive such warm comments. It is always a pleasure to receive positive feedback about our staff and service. Many thanks once again and if you ever do decide to make a return visit to Portugal please do bear us in mind. Kind regards, Sandra Martins Manager

8/10 Good

gary, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views Friendly service
Response from Guest Service Manager on Dec 6, 2015
Dear Mr. Gary Thank you for taking time to share your experience during your stay in Pousada Caniçada - Geres. We deeply appreciate your good review about our friendly services and views . We look forward to welcoming you in a next opportunity. Best regards, Carine Silva, Unit Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location and fantastic views
Response from Guest Service Manager on Oct 10, 2015
Dear guest we appreciate the score given to stay at Pousada Caniçada - Geres. We look forward to welcoming you on a next visit. Best regards, Carine Silva, Unit Supervisor

8/10 Good

ami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 9, 2016
Estimado Cliente, Agradecemos desde já a sua avaliação da Pousada do Gerês. Esperamos que nos visite num futuro próximo. Muito Obrigada Atentamente Sandra Martins Diretora

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely location, panoramic views
Swimming pool a joy, public areas well sited to take advantage of the fabulous outlook. Excellent breakfast, staff helpful at all times, good English spoken

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice view but that's about it
Great views. Hotel a bit tired looking. Restaurant service levels poor, staff friendly but they just vanish never to be seen again! Breakfast good. Dinner dire. Expensive and the food wasn't cooked properly, served with frozen/tinned veg. We ate out mostly but choice was limited. Pool decent and clean but a bit chilly. Beds incredibly comfortable. Dogs in the area barking all night long. Nothing much to do in the area, the walks are not well signed, nowhere to cycle unless you're on the hairpin bends. Not the best holiday ever.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David, Lisbon, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but not the best for small kids
The hotel is in a beautiful location and the staff was very courteous. We traveled with our young son and one of the downsides of the hotel was that dinner was not served until 8pm, normally our son's bedtime. There are not many other dining options nearby so we stuck with the hotel dining room, but the service was slow and even starting at 8pm, we didn't finish until almost 10, and our son was falling asleep at the table. Also, there were a lot of older couples who clearly did not appreciate having children around and when it was rainy there was nowhere for kids to play. It's much better suited for couples than families.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Matthias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Blick vom Hotel auf den Stausee ist einzigartig. Leckeres gutes Frühstück...
Stayed 2 nights in Apr 2023
Response from Antonio on Apr 26, 2023
Dear MR Matthias, On behalf of our entire team at Pousada Caniçada, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs..It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Caniçada.Best regards, The Team at Pousada Caniçada

8/10 Good

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien situé et personnel attentionné. Au regard des autres hotels de même standing et même nombre d'étoiles que nous avons fréquentés lors de ce séjour nous avons trouvé les prix un peu excessifs coté restaurant et bar.
Stayed 2 nights in Oct 2022
Response from Afreitas on Oct 24, 2022
Cher Monsieur ROBERT, Au nom de toute notre équipe du Pousada Caniçada, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pousada Caniçada.Cordialement, L’équipe de Pousada Caniçada

10/10 Excellent

Allana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Joana Carvalho on Apr 21, 2022
Dear Allana, Thank you very much for your review and stay at the Pousada da Caniçada. We hope to receive you again soon. Best regards, Pousada da Caniçada

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022
Response from Joana Carvalho on Feb 18, 2022
Cara Sra. Patrícia, Em nome de toda a equipa da Pousada da Caniçada, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos hóspedes. Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve na Pousada da Caniçada. Cordialmente, A Equipa da Pousada da Caniçada

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Bruno

Traveled with family
Stayed 1 night in Jul 2021

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serviço excelente gerido por bons profissionais
A Pousada é muito agradável, bem situada, o serviço é competente, os quartos são muito limpos, pessoalmente achei que estava a ser ferida por muito bons profissionais.
Stayed 4 nights in Jun 2021
Response from CarineSilva on Jun 16, 2021
Estimado Sr Alberto, Obrigada pelo seu feedback sobre a sua estadia na Pousada da Caniçada. Ficámos muito satisfeitos em saber que apreciou a sua experiência e o serviço dedicado, atento e profissional da nossa equipa. O seu reconhecimento enche-nos de orgulho e serve de incentivo para melhoramos continuamente o nosso serviço e almejarmos a excelência. Foi um enorme prazer acolhê-lo como Hóspede. Agradecemos a sua estadia na Pousada da Caniçada, e esperamos voltar a recebê-lo em breve. Cordialmente, Equipa da Pousada da Caniçada

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le coucher de soleil sur la magnifique Terrasse
Stayed 3 nights in Jul 2020

10/10 Excellent

Filipe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espetacular entorno y servicio. Única pega: accesibilidad Para carrito de bébé, no es un hotel muy baby friendly
Stayed 1 night in Sep 2020
Response from CarineSilva on Oct 3, 2020
Estimado Señor Filipe, Muchas gracias por sus comentarios sobre su estancia en nuestro hotel. Nos alegra mucho saber que ha tenido una buena experiencia y que ha disfrutado del servicio profesional y personalizado de nuestro equipo. Ha sido un placer tenerlo como huésped y esperamos volver a darle la bienvenida en el Pousada Caniçada - Gerês. Reciba un cordial saludo, Carine Silva Pousadas de Portugal

8/10 Good

Bruno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from CarineSilva on Oct 3, 2020
Estimado Sr. Bruno, desde já agradecemos a Sua pontuação sobre a estadia na Pousada da Caniçada – Gerês. Aguardamos uma próxima visita. Cumprimentos, Carine Silva, Pousadas de Portugal

10/10 Excellent

Peter G.T.M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schitterend gelegen pousada met magnifiek uitzicht
Top lokatie, top service! Ideale uitvalsbasis voor trips naar Porto en Douro. Uitstekend restaurant.
Stayed 5 nights in Sep 2019
Response from Carine Silva, Unit manager on Oct 22, 2019
Dear Customer, Thank you very much for choosing to stay at Pousada da Caniçada and for taking the time to post your opinion, as it helps us to get better. Thank you for your kind words which certainly help and motivate us to keep on improving the quality of our services. We hope you can choose again Pousadas de Portugal. Best Regards,

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espetacular
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Carine Silva, Unit Manager on Apr 2, 2019
Dear Guest, we appreciate the score given to stay at Pousada Caniçada - Geres. Best Regards,

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP
Adoramos
Stayed 3 nights in Mar 2019
Response from Carine Silva, Unit Manager on May 3, 2019
Estimado cliente, desde já agradecemos a Sua pontuação sobre a estadia na Pousada da Caniçada – Gerês. Ficamos satisfeitos por saber que "adorou" esta estadia. Aguardamos uma próxima visita. Cumprimentos,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Boa
Stayed 1 night in Aug 2018
Response from CarineSilva on Sep 26, 2018
Desde já agradecemos a Sua pontuação sobre a estadia na Pousada da Caniçada – Gerês. Aguardamos uma próxima visita. Cumprimentos, Unit Manager

6/10 Okay

Sylvain

Liked: Cleanliness, property conditions & facilities, room comfort
Découverte
Séjour négatif pour découvrir le parc Gerês temps très gris et pluvieux pour notre séjour hôtel très soigné mais ne parle pas français, wifi inexistante, service au bar trop long manque de personnel
Stayed 5 nights in Jul 2018
Response from Carine Silva on Aug 2, 2018
Bonjour Madame, Merci  pour votre commentaires en Expedia. Sont dès votre commentaires comme ceux qui nous permettent d'évaluer le niveau de satisfaction de nos clients et de fixer les domaines qui nécessitent des mesures immédiates pour améliorer la qualité des services que nous avons le privilège de fournir. Espérons avoir l'occasion de les accueillir à nouveau dans notre unité.   Cordialement,

8/10 Good

Alex

Liked: Cleanliness, staff & service
Es ist ein Berghote und hat eine traumhafte Lage, leider war das Wetter nicht sehr gut und es hat in stark Geregnet. Das Zimmer war etwas in doe Jahre gekommen aber sonst ganz ok. Gutes Essen und ein gutes Frühstück dürfte ich zu einem eher hohen Preis geniessen.
Stayed 1 night in Jun 2018
Response from Carine Silva on Jul 31, 2018
Liebe Kunden, wir danken Ihnene für Ihre Bewertung des Aufenthalts in Pousada do Geres und würden uns über einen erneuten Besuch freuen. Ihr Feedback ist uns sehr wichtig. Freundliche Grüsse,

6/10 Okay

Carlos

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilha
Quarto muito confortável e com uma varanda espetacular. A paisagem é fantástica. Pequeno almoço muito bom. Bons acessos . Bom ambiente e funcionários muito educados e prestativos
Stayed 1 night in Feb 2018

8/10 Good

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon sejour en famille, le meilleur atout est clairement la position de l'hôtel, la vue est magnifique surtout depuis la terrasse du restaurant. Demander une chambre avec balcon, la vue sera plus dégagé que les chambres en rdc avec terrasse. Un peu déçus de l'accueil au restaurant par le responsable pas très enthousiaste.
Stayed 2 nights in Aug 2017

4/10 Poor

Fernanda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Grande desilusão
Quartos pequenos, velhos, mobiliário degradado. Não valem de forma alguma o que é cobrado. Falta de pessoal, recepção minúscula, tempo infinito para check-in e check-out. Sem bagageiro e sem elevador para transporte de malas para 2 pisos acima! Cozinha sem capacidade de resposta. Mesa tem que ser reservada com muitas horas de antecedência não havendo lugar para em férias decidir o que apetece fazer em cima da hora. Muito decepcionante!! (Face a muitas outras estadias que já fiz em Pousadas de Portugal) Há outros hotéis de 5 estrelas com muito melhor relação qualidade / preço!
Stayed 3 nights in Aug 2017
Estimado Sra. D. Fernanda desde já agradecemos a disponibilidade de partilhar a Sua experiência da Pousada da Caniçada - Gerês. Lamentamos, desde já, que os quartos e o nosso serviço não tenham correspondido inteiramente às expectativas de V.Exa., pelo que apresentamos as nossas sinceras desculpas. . Esperamos melhorar com o Vosso comentário. Cumprimentos, Carine Silva, Supervisora de Unidade

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk udsigt
Hyggeligt hotel med fantastisk udsigt. Restauranten kunne godt have lidt større udvalg på menuen.
Stayed 3 nights in Jul 2017
Kære hr. Gary Tak fordi du tager tid til at dele din oplevelse under dit ophold i Pousada Caniçada - Geres. Vi sætter pris på den score, der gives til at bo på Pousada Caniçada - Geres. Med venlig hilsen Carine Silva, Unit Supervis

8/10 Good

michel

Liked: Cleanliness, staff & service, room comfort