Ratings based on 780 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Nice hotel in the Rockies

Posted Aug 19, 2017
Nice hotel with good pool and good breakfast included each morning. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and convenient

Posted Aug 10, 2017
Pros: Room sizemail and location
Room was so much nicer and bigger than we were expecting. Beautiful view of the mountains from both sides. Easily accessible to downtown and restaurants and grocery store, Starbucks, McDonalds, etc. Banff was too expensive but a very short and beautiful drive from the hotel and Canmore was closer to the airport. Very friendly staff. I would definitely recommend and will revisit
Comment from Hotel Management
Aug 13, 2017 by Pocaterra Management, Hotel Management
Hello, Thank you ever so kindly for staying with us and providing a generous review of your experience. We are delighted to read such positive comments regarding the amenities, staff, views and location. We really appreciate you mentioning our hotel to friends and family. We look forward to the opportunity in welcoming you back for a return visit! Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Welcoming staff

Posted Aug 6, 2017
The staff gave us great information about the area and good recommendations on places to eat. The 4th floor room was for adults only. Very spacious and quiet.
Comment from Hotel Management
Aug 6, 2017 by Pocaterra Management, Hotel Management
Hello Mary Ellen, Thank you for the generous comments. We are pleased to hear you enjoyed our 4th floor, adults only concept. We look forward to an opportunity in the future to welcome you back. All the best and safe travels to you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Williamsburg, IA

Nice hotel close to Banff National Park

Posted Aug 4, 2017
Pros: Large king suite with balcony to enjoy the view in the evening and morning. Good breakfast selection.
Cons: Elevator always stopped on every floor and usually no one waiting to get on.
Location: Great location off highway and close to Banff National Park. Tours would pick up at hotel.
Hotel was easy to get to and away from the crowds in Banff. Clean rooms and helpful staff.
Comment from Hotel Management
Aug 6, 2017 by Pocaterra Management, Hotel Management
Hi Rhonda, Thank you for your generous review. We are so pleased to hear we are deserving of a 5 out 5 score. We are pleased that the King suite was a hit! We hope to see you again. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great Best Western - rooms, staff, breakfast

Posted Aug 3, 2017
Best Westerns can vary a lot, since they they are not a homogeneous, cookie-cutter chain. This is definitely one of the better ones. Room was great, staff was helpful resolving a problem, and the free breakfast was above average.
Comment from Hotel Management
Aug 7, 2017 by Pocaterra Management, Hotel Management
Hello Scott, Thank you for such positive feedback. We are pleased to hear we stood out from other Best Western properties you've visited. We are happy your small problem was resolved and that you enjoyed our complimentary breakfast buffet which was provided. We hope to see you again, thank you for stopping by!
3 out of 5
by A verified traveler

Posted Aug 3, 2017
Hotel is aging, stayed on main floor, very loud. Pool was extremely dirty. Rooms were clean and basic for almost $500 for a weekday room. Would not recommend.
Comment from Hotel Management
Aug 8, 2017 by Pocaterra Management, Hotel Management
Hello, We are sorry to hear that you did not enjoy your entire stay. Our pool facility is treated twice per day (before opening and after closing) with full chemical treatments required. It is also auto-regulated throughout the day by an industry leading technology provided by EcoLab Canada. Should there be any imbalances which would be harmful to guests we are instantly notified via fax or email of the imbalance detected so that it can be corrected. We have not had any reports but appreciate your concern and will double check. Rooms across the Bow Valley area are under the highest demand of the season and are very pricey this time of year. Being in Canmore, we do still pride ourselves on offering rooms for $80-$120 less per night in a location that is only 20 minutes away from the National Park. We understand and hear your concerns. We appreciate all of your feedback and thank you again for your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from hamilton, ontario

Posted Aug 2, 2017
Clean, great amenities and good location with great mountain views. Bed was a little soft and creeks when you moved.
Comment from Hotel Management
Aug 6, 2017 by Pocaterra Management, Hotel Management
Hello Carol, Thank you for staying with us and taking the time to reflect on a positive experience you had. We are pleased to hear that you enjoyed the location of the property and views which come along with it. The mattresses and box springs are all brand new - should there be a concern with adjustment to the frame please do let our team know. We would be more than happy to rectify the problem once noticed, if it can be resolved during your time with us. Take care and safe travels to you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great location and view.

Posted Jul 31, 2017
Pros: Great room and location.
Cons: Nothing
Location: Good shopping and restaurants.
The room was fantastic. Breakfast was great. The location was within an hour of all of the parks.
Comment from Hotel Management
Aug 6, 2017 by Pocaterra Management, Hotel Management
Hello, Thank you for staying with us. We are so pleased to hear that you found everything perfect with your stay, it means a lot. All the best and safe travels to you!
5 out of 5
Recommended
for Everyone
by A verified traveler from saskatchewan

Quiet, clean, cooperative staff, close to amenitie

Posted Jul 28, 2017
We have done our reservstion through Expidia .com .we have changed our plan and had to leave a day earlier, the hotel and Expidia were very accommodating and charged us only for our staying time with out any penalty. Thanks.
Comment from Hotel Management
Jul 30, 2017 by Pocaterra Management, Hotel Management
Hello afaf, Thank you for choosing our hotel! We are happy to hear that you were re-accommodated to suit your needs. Any time we can assist, we will! All the best to you.
5 out of 5
Recommended
for Families
by A verified traveler

Wonderful place to stay!

Posted Jul 28, 2017
Pros: We loved everything about this hotel.
Our family of 4 (kids ages 6 and 9) absolutely loved staying at this hotel in Canmore! Everything about it was great: The staff was friendly, the view was beautiful, the hotel was very quiet at night, the beds were comfortable, the breakfast was delicious, and checking in and out were easy with Expedia. We will definitely stay here again the next time we are in Canmore!
Comment from Hotel Management
Jul 30, 2017 by Pocaterra Management, Hotel Management
Hello, Thank you for staying with us. We are pleased to hear that you had such a great time at our property. We are certainly set up to please the kids and are so happy the waterslide and pool delivered! We hope to see you again, familiar faces are always nice. Safe travels!