Ratings based on 1,331 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable

Posted Nov 17, 2017
Pros: Very quiet location. Clean and comfortable.
Cons: A few more dishes and utensils in the kitchen.
Location: It's near downtown Canmore which we love to visit. Good restaurants and shopping.
My wife and I stayed here on our way home for just one night. The stay was very nice and the room was comfortable. We were upgraded to a top floor suite with mountain view through our Expedia points. We would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay, comfortable clean suites.

Posted Nov 16, 2017
This place has it all, very satisfied. Suite is clean and comfortable, has everything you need. Pool and hot tub was awesome. View is amazing! Staff very friendly!
Comment from Hotel Management
Nov 18, 2017 by Sincerely Faye G. , Hotel Management
Thank you for being our guest. We’re elated to hear you had such a perfect stay at our hotel. The outdoor heated pool and hot tubs are a great way to relax after an adventurous day in the Rocky Mountains, while still being able to enjoy the outdoors. We look forward to seeing you on your next mountain adventure.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Pros: Conveniently locataed
Cons: Trim was coming off in the bathroom, fireplace fan squeeked
Accommodation was what we needed. Nothing fancy but clean.
Comment from Hotel Management
Nov 18, 2017 by Sincerely Faye G. , Hotel Management
Thank you for recently staying with us. We are glad our hotel accommodated you as you needed. We are disappointed to read about the issues within the bathroom, as we are currently in the process of updating the trim. As you noted we are located nicely as we are only 5 minutes driving into downtown Canmore and easy to access by the highway. Canmore is a great alternative to Banff as it’s only a 20 minute drive, still offers great views while being a bit quieter. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton Ab Can

Nice facility.

Posted Nov 13, 2017
Good access to camore Friendly staff. Heated underground parking. Heated outdoor pool and Jacuzzi.
Comment from Hotel Management
Nov 18, 2017 by Sincerely Faye G. , Hotel Management
Thank you for recently choosing to stay at our lodge, M & B. We’re pleased to hear you and your guests enjoyed your time in our hotel. It’s nice to hear you were able to make use of many of our great amenities. The underground parking is a great asset, especially as the winter months begin. The outdoor heated pool and hot tubs are a wonderful way to relax while taking in the scenery still. We thank you for taking a moment to leave us with your feedback and hope to see you again soon.
3 out of 5
by A verified traveler

Posted Nov 12, 2017
Hotel starting to show some age. Needs a bit of TLC, room smelled stale, a number of surfaces/walls marked up and/or items in need of repair. Overall - mediocre hotel in a great town, could do better elsewhere, given the many other hotel options.
Comment from Hotel Management
Nov 18, 2017 by Sincerely Faye G. , Hotel Management
Thank you for recently being our guest. We appreciate the time you took to leave us with your feedback. We are currently making strides to provide our property with some TLC in areas we feel are in need. We hope to see you soon when some of our biger projects are complete.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
It was a spacious hotel with very kind staff. Good bang for your buck
Comment from Hotel Management
Nov 18, 2017 by Sincerely Faye G. , Hotel Management
Thank you for your short, but informative review. We are pleased you enjoyed the "bang for your buck" our property offers, and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Great hotel,Staff not so great!

Posted Nov 11, 2017
It took over 20 min to checkin with no one else waiting as the lady at the front desk was on the phone the whole time. When getting into the elevator to go up to our room all the buttons were pushed and it was hotel staff that got off the elevator when we entered( you would expect this from a 2yr old child)! And lastly we opened up the bed sheets to go to bed and there was blood on the sheets which is not usually what you want to see otherwise the hotel itself was beautiful!
Comment from Hotel Management
Nov 18, 2017 by Sincerely Faye G. , Hotel Management
Thank you for being our guest, James. We’re pleased to hear you enjoyed your beautiful suite in our hotel. We do apologize you had a delayed check in experience. We truly value all of our guests, so we do apologize our agent was on the phone assisting another guest during your arrival. We will address this. Thank you for taking a moment to leave us with your feedback and we do hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Several Times Returning Customer

Posted Nov 6, 2017
For over 7 years that I go to that Lodge, never been deceived! Great place, great staff. Highly recommended.
Comment from Hotel Management
Nov 11, 2017 by Sincerely Faye G. , Hotel Management
MH, Thank you for taking the time to leave us with your review of Blackstone Mountain Lodge, and most importantly for being our return guest. We look forward to seeing you again next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
Great facility, painless check in and out. Unit was clean and well equipped.
Comment from Hotel Management
Nov 4, 2017 by Sincerely Faye G. , Hotel Management
Thank you for taking the time to leave us a review on your recent stay. We pride ourself on meeting the expectations of our guests, and are pleased to see you enjoyed your suite. We hope to see you in the mountains again soon.
5 out of 5
Recommended
for Families
by A verified traveler from Calgary

Nice stay

Posted Oct 27, 2017
Pros: Fratello coffee. The self serve luggage carts! The room foyer easily fits a City Select stroller. Blocks door to prevent kids from leaving suite,
Cons: Herbal tea in the room would have been nice.
Location: Convenient to everything, 15 minute walk to restaurants and stores.
Let's see... late October, shoulder season. Weekday stay. Hotel was practically empty. Great time for locals from Calgary to visit. We got a top floor 2 bedroom suite which was great as I have two toddlers. It was pretty quiet and I'm sure we didn't disturb anyone with the crying. Friendly staff, comfortable and clean rooms. Everything was as expected.
Comment from Hotel Management
Nov 4, 2017 by Sincerely Faye G. , Hotel Management
Thank you for being our guest Reddevil170. We are thrilled to hear you and your family had a lovely stay at our hotel. October is a great time to visit Canmore, as it is much quieter than the summer months, so you are able to enjoy the serenity of the nearby nature. Our spacious suites are a great option as there is lots of room for storage. THank you for your suggestions with regards to herbal tea. We are happy we were able to accommodate you and your family so well. We look forward to seeing you again on your next trip out to the mountains.