We thought a one night getaway and a hike in Kananaskis would be a great way to recharge and refresh - bring and cook our own food, safe and easy. The hike was amazing. The experience at Fire Mountain was not. We have stayed here for many years and the property is badly in need of a renewal, and we knew that. Our unit 208 had missing stair spindles, toilet that needed two hands to flush, chips and scuffs and lots of basic run down issues.
But it was dirty. And in this environment, nothing could have been worse. Hair on the couch (we put down towels), carpet not vacuumed, kitchen counter smeared, fridge dirty, windows we couldn't see through. A long disappointing list.
An apologetic voice on the other end of the phone said we'd be contacted by management - we have not been.
Completely understandable that cleaning staff may be unavailable and that things are not as they should be yet. Solution? Don't rent out rooms and make people who are already nervous feel unclean and unsafe. This was bad, and handled badly- by not being handled at all.