Ratings based on 84 Verified Reviews

3.5 out of 5
67% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2018
Has nice finishes, counters, fixtures etc. But an old hides bed couch you don’t even want to sit on. So uncomfortable. Closet door handles falling off. Screws are too long , can’t even be tightened. Mostly just sloppy maintenance issues. Staff was very friendly, the amenities were good. Loved the pool area and the layout of the adjoining units
Comment from Hotel Management
Apr 18, 2018 by Guest Services , Hotel Management
We appreciate your feedback and will look into the sofabed and maintenance issues. Please always report them to our front desk immediately so that we may rectify them immediately. Thanks and hope to see you come back soon! Guest Services
1 out of 5
by A verified traveler from edmonton

Won’t be back.

Posted Apr 1, 2018
Very very dirty! Floor covered in crumbs, dust, dirt ect. Curtains covered in stains. Hair in bedding and towels. Horrified by amount of dirt under the pull-out!! Smelled really bad too!! Finally figured out it was the dirty kitchen garbage can. Parking stalls tight. Booked here because of the pool / water slide for the kids but it was so crowded as 3 properties have access they didn’t even want to go. Stayed 4 nights in a 2 bedroom 2 bath. Will go back to Blackstone.
Comment from Hotel Management
Apr 5, 2018 by Guest Services, Hotel Management
We appreciate your comments and will investigate as to what happened as this sounds very strange. Our housekeeping team prides itself on their duties and units are double checked. Most properties get very busy during peak times. We hope that you come back again, Guest Services
3 out of 5
Recommended
for Families
by A verified traveler from Fort Sask., AB

Everything you need

Posted Mar 29, 2018
Pros: Pool, daily housekeeping and friendly service.
Cons: Thorough cleaning and maintenance. Provide a few more kitchen basics such as coffee filters, salt & pepper,
We've stayed at this property twice and been satisfied with the amenities. We like having two separate bedrooms and a full kitchen, plus two bathrooms & in-room laundry. Very convenient for a family ski holiday. Daily housekeeping is a bonus for this style of property, and it was quite thorough. Beds are very comfortable. The property is in need of some maintenance, e.g. the door we used from outside did not close or lock at all. Not a luxurious place, but it has everything you need.
Comment from Hotel Management
Mar 30, 2018 by Guest Services, Hotel Management
We thank you for your comments as it helps us improve your vacation next time you stay with us here in Canmore. We do routine deep cleans in all of our units but it can be difficult to schedule during periods of high demand. Due to health regulations we are advised not to supply condiments in our units however you may ask our front desk for this. We appreciate it if you can report any building deficiencies to our front desk so that they can be corrected. We look forward to seeing you again on your next vacation here in the Rockies! Guest Services
3 out of 5
by A verified traveler from Edmonton ab.

Not worth a price,

Posted Mar 18, 2018
Okay place to stay, pretty old facility with a very old appliances, broken lights and faucet. On the positive side it's a quite place with good pool facility. However, I would not stay there again.
Comment from Hotel Management
Mar 20, 2018 by Guest Services, Hotel Management
We appreciate your feedback. We will look into any unit deficiencies but it is always best to report them to our front desk so that we may fix them for you immediately. Most of our guests love the pool area! Please have a safe trip home, Guest Services
2 out of 5
by A verified traveler

Just ok.

Posted Mar 4, 2018
Quite expensive for the experience. Room was in ok shape, furniture in poor repair. Had to return to front desk 5 times for new keys in a very large confusing complex with 2 tired young kids. Paradise is a separate desk in a hotel across the street, so you can’t access the onsite check in or desk service. 1 tv didn’t work but maintenance came and set it up. Sink plugged, fixed it ourselves but plugged again on day 2. Restaurant is not in service so make sure to bring your own food. Pool was ok but jam-packed. Probably would have been less stressful without kids, but booked as family option.
Comment from Hotel Management
Mar 6, 2018 by Guest Services, Hotel Management
We thanks you for your comments as it helps us make your next vacation even better. We are very comparable in the market place to the other resorts in the area. We apologize for any inconvenience during your stay and thank you for reporting any issues. The restaurant is temporarily out of service due to change of management we can't wait for it to reopen. We do offer our guests discounts at our other favourite restaurants here in Canmore so please check them out next time. We do manage multiple properties in the area and allow our guests to use all of their amenities which is a nice benefit. Our front desk is located in Sunset Resorts Canmore but you can call us for any request our team is always ready to help. Have a safe trip home, Guest Services
5 out of 5
Recommended
for Everyone
by A verified traveler

Great pool area

Posted Feb 26, 2018
Our main goal for our trip was to find a nice place to stay with a great pool area for our family of 6. Paradise resort was the perfect place. Lots of room to accommodate the whole family and the pool area was fantastic. The kids spent hours swimming and going down the water slide. We had a great time, would return and would recommend to others.
Comment from Hotel Management
Feb 28, 2018 by Guest Services, Hotel Management
We appreciate your kind review and are very happy to hear that your family enjoyed the pool. The water slide will be waiting for your next vacation! Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Beautiful Mountain Views

Posted Feb 23, 2018
Pros: The mountain views were spectacular. The pool area is very nice.
Cons: As mentioned above, the couches, and even the living room chairs should be updated.
Location: It was quite cold during our visit, and because of our young grandchildren, we did not explore the Canmore area, but it is a beautiful area.
We stayed in a two bedroom and one bedroom connected suite. We found the rooms clean and comfortable. The couches in both rooms need to be replaced as they are worn out. I was not a fan of the laminate flooring as seemed cold. We did have some problems with the flushing mechanism in one of the bathrooms, but it was fixed within an hour of contacting the front desk. The swimming pool was very appreciated by our young families and our grandchildren had a blast. Overall, a fun experience for our family.
Comment from Hotel Management
Feb 23, 2018 by Guest Services, Hotel Management
We thank you for your kind review and are happy to hear that your family enjoyed their time with us in the Rockies. Please come back again soon! Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler from Camrose Alberta

Posted Feb 16, 2018
Great time our family enjoyed our stay and we will be back
Comment from Hotel Management
Feb 17, 2018 by Guest Services , Hotel Management
We are happy to hear that you had a great vacation with us here in Canmore. We would love to see you back soon! Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler

Best family friendly pool!

Posted Feb 5, 2018
Pros: Pool!
Cons: The rooms are a little dated and could use some maintenance.
Great location and family friendly. Very close to downtown Very close to the delicious patisserie. Free parking and wi fi.
Comment from Hotel Management
Feb 6, 2018 by Guest Services, Hotel Management
We are happy that you enjoyed your vacation with us in the Rockies! We are constantly updating and renovating our units we are currently working on our bathrooms. We hope to see you back soon! Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Superb place for a young family

Posted Jan 22, 2018
We stayed at the Grand Rockies resort. The room is good. Comfortable beds. Clean. No major concerns. The pool facility was great for our kids. Spent most of the weekend there. Will be back.
Comment from Hotel Management
Jan 27, 2018 by Guest Services , Hotel Management
We are happy to hear that you enjoyed your vacation with us and hope to see you again soon. Guest Services