Ratings based on 662 Verified Reviews

3.5 out of 5
73% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 18, 2017
This place is clean although a little bit old. The hotel service people is very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from newfoundland

great place to stay in that area

Posted Aug 6, 2017
our experience at the resort was awesome certainly worth it and most likely will go there again if the opportunity arises
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us. We do appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really kind stuff

Posted Jul 30, 2017
There was a kind lady in the front desk Who really helped us in everything.
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Thank you, I will pass your comments on to her.
1 out of 5
by A verified traveler from california, usa

Canmore hotel

Posted Jul 30, 2017
Pros: Nothing
Cons: There is many things which should be improved.
- A/c not working - kitchen was not cleaned during my 5 day stay - toilet was leaking all the time - there were some type of bugs in the bed. My kids and wife had bug bites
Comment from Hotel Management
Aug 1, 2017 by General Manager, Hotel Management
Hi, The PTAC units are new and a lot of people do not understand how they work. Maintenance looks at them and they find know problem. I wish you would have put a room number so we can check. I am not sure what type of bug that would be. We do have a monthly contract with an exterminator. I will try to search your room from your last name and look into your problems. Thank you for bringing them to our attention.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Ok hotel but a bit on the expensive side! Stayed for one night! Beautiful scenery.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Hi Most Hotels in this area are more expensive in the summer season. In the off season it is better price wise.
3 out of 5
by A verified traveler from Australia

Way to expensive for the 1 night and doesn't even

Posted Jul 9, 2017
Pros: our room was big for our family of 4 and it was clean.
Cons: fridge could of been turned up, free breakfast should be included of vouchers for nearby café or an attraction.More staff on front desk
Location: we ate at Boston Pizza which is always a treat
Way to expensive for the 1 night and doesn't even offer free breakfast when most hotels do.
4 out of 5
Recommended
for Everyone
by A verified traveler

beautifully furnished hotel lobby & comfortable st

Posted Jul 7, 2017
Stayed only one night st this hotel on our way back from Jasper park. Very well furnished hotel lobby and very clean hotel room. Staff was helpful and courteous. Enjoyed our stay.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us. We are glad you enjoyed your stay.
2 out of 5
by A verified traveler

Disappointed

Posted Jun 25, 2017
I was surprised by the condition of this place with the cost per night. Fireplace didn't work and our ac stopped working during the night. Something fell behind the night stand so hubby reached to get it only to be almost blinded by a spark coming from the cord for the lamp.
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
Hi This time of the year because of the heat we turn the Fireplaces of. The PTAC units are new. When shipped they where not set right. We have checked with the manufacture and it is an easy fix so they have been corrected. We will check behind the lamp today.
2 out of 5
by pascal

Posted May 5, 2017 on Hotels
Not the greatest around overall
3 out of 5
by Michael

This traveler left a rating score only Posted May 2, 2017 on Hotels