Ratings based on 749 Verified Reviews

3.5 out of 5
73% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Winnipeg, Mb

Hotel Needs work

Posted Apr 29, 2018
Arrived apr 28. Staff was very welcoming when we arrived. Rooms were decent. Had to switch rooms twice due to first room toilet wasn't working properly and second room window was broken. Contacted front staff and wanted to change to a third room. Was told that maintenance was going to.come that afternoon. No one ended up coming for maintenance so window was open and it was raining. When I informed front management about what happened and seemed like they didnt care but told me to have a great day. **** ALSO IF YOUR STAYING HERE, HOT TUB IS CLOSED AND YOU WONT KNOW TILL YOU GET THERE, FRONT ELEVATOR IS BROKEN SO IF U NEED A CART PREPARE TO WALK AROUND BUILDING*** Great work hotel Will not recommend and lost my business
Comment from Hotel Management
May 2, 2018 by General Manager, Hotel Management
Hello, Sorry you did not enjoy your stay. The Hot tub is being replaced. It is posted on all web sites. The elevator is new. June of 2017. It is maintained by a National Company. It went down on Friday night and they could not repair till Monday.
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Good hotel

Posted Apr 5, 2018
It's nice hotel. Good swimming pool and hot tub. Kind staff. Good location. The only one that i don't like is not enough parking lots.
Comment from Hotel Management
Apr 6, 2018 by Dean Bertsch, Hotel Management
Thank you for your comments. We do appreciate you choosing to stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend get away

Posted Mar 31, 2018
Nice place to stay. The rooms are older but the layout was good
Comment from Hotel Management
Apr 2, 2018 by General Manager, Hotel Management
Thank you for choosing to stay with us. We do appreciate your comments.
2 out of 5
by A verified traveler from canmorr

Worst parking lot in canmore!

Posted Mar 31, 2018
If you find a parking stall. Take a cab or walk because it will be a long time till you find another stall. Then when it gets to busy people will park anywhere. Terrible
Comment from Hotel Management
Apr 2, 2018 by General Manager, Hotel Management
HI, I do appreciate your comments. We know there are issues and are working on some sort of solution.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2018
Very nice for a families. Close to réassurants an other mountain activities
Comment from Hotel Management
Apr 2, 2018 by General Manager, Hotel Management
Thank you for choosing to stay with us. We do appreciate your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

A quality hotel of the less expensive variety.

Posted Mar 26, 2018
The hotel was fine, needs some updating and new more comfortable furniture. But if you are just staying for a night it’s good for the price. With one exception, they need to do something about the parking situation! Either valet park so you have room for all your guests, or figure out a new strategy cause what you have is terrible. You are fine if you get there during the day and don’t ever move your car, but if you get there at night it is completely frustrating finding parking. The hotel staff where awesome and obviously used to this issue. A spot was found and if worse comes to worse we were told the over flow could go into the gas station next door.
Comment from Hotel Management
Mar 28, 2018 by General Manager, Hotel Management
Thank you for your comments. We are working on other options for the parking. We do know it is a problem.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay room, a bit run down. Hot tub was a bonus!

Posted Mar 19, 2018
Pros: Price, front desk staff, hot tub. It also has a restaurant/pub with a pool table.
Cons: Definitely needs bathroom renovations, and could use some updates in the rest of the room.
Location: Wild Orchid restaurant is across the street, and Spice Hut is about a 10-minute walk (both great restaurants). It's a short drive to downtown.
Pros: The price was pretty good, Mike at the front desk was awesome, and the hot tub was a huge bonus! The room was spacious, the bed was relatively comfortable, and it was great to have a kitchenette. Overall I'd stay here again. Cons: I've seen worse decor in Canmore/Banff, but there were definitely some areas that need renovations (the bathrooms most of all!!). The room was quite worn down (busted corners on things, worn-out sofa, tears/dents in the wallpaper). It seemed clean when we checked in, but the windowsill had a bunch of dead bugs on it.
Comment from Hotel Management
Mar 21, 2018 by General Manager, Hotel Management
Hello, Thank you for your comments. I will pass them on to housekeeping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Just what we needed

Posted Mar 12, 2018
we were able to have a nice quiet and comfortable weekend. The rooms were cozy and simple which made it hard to leave. We were close to everything we needed.
Comment from Hotel Management
Mar 13, 2018 by General Manager, Hotel Management
Thank you, we do appreciate your comments. Glad you enjoyed the Bow Valley area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ski getaway

Posted Mar 12, 2018
Friendly staff. Nice room layout but very limited parking. Beside the train tracks.
Comment from Hotel Management
Mar 13, 2018 by General Manager, Hotel Management
Thank you for your comments. I will pass them on to the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2018
Great experience, friendly person at the desk checking us in. Shower was missing the shower curtain but maintenance came and fixed that and were very apologetic. overall a great experience
Comment from Hotel Management
Mar 6, 2018 by General Manager, Hotel Management
Than you for your comments. We do appreciate you staying with us. Hope you had a good time in the Bow valley.