Ratings based on 321 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Pembroke, ON

A Bit Dated but Still Very Good

Posted Aug 8, 2017
Pros: Location, staff and atmosphere. Rooms had every convenience.
Cons: Update the décor, in particular, the carpeting.
Location: Easy access to all services in town, including the local hospital. We didn't stay long enough to explore much.
Very well locate in Canmore. An older building but seemed well maintained. For example, the carpets need replacement and the internal layout of the rooms are odd. These things notwithstanding, we found the hotel to be very comfortable and the staff to be excellent. We enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Nice stay

Posted Aug 7, 2017
Pros: Location
Cons: Housekeeping forgot giving towels and coffee.
Location: Banff national park
We stayed for 4 nights. There were some small problems,but they were nicely solved by the staff. This place was good if you want to visit banff national park.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice Quaint hotel

Posted Jul 31, 2017
Pros: the quaint size, the setup of the rooms and of course THE STAFF
Cons: The Lobby area and restaurant could use some updating - presentation is important...
Location: many shops and restaurants in the Main Street part of the town. Fly fishing in the area was a great experience.
Stayed here for one night on our way to a conference in Banff Springs. This was a very unique quaint Inn, that was obviously old fashioned Inn style - but with enough updates to make it worth the stay. Bed was very comfy and sitting area very sufficient. The staff was very welcoming and hard working - very easy to work with on a couple things we requested. The food at the restaurant that we ate was good too! The staff also recommended some other local dining establishments that were VERY GOOD! Would highly recommend this experience to anyone travelling in this area. We felt safe enough to walk around the inn grounds and surrounding area. Short drive into main part of town for shopping, dining, etc.
Comment from Hotel Management
Aug 7, 2017 by GM, Hotel Management
Thank you for your comments, we are happy you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from hay river nt

Accommodations

Posted Jul 30, 2017
The hotel was amazing. The staff was very friendly. Our rooms were very nice rooms
Comment from Hotel Management
Jul 31, 2017 by GM, Hotel Management
Thank you for your visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

Great ambiance!

Posted Jul 27, 2017
Great atmosphere and accents throughout the hotel. The food in the restaurant was fabulous!
Comment from Hotel Management
Aug 7, 2017 by GM, Hotel Management
Thank you for your kind words, hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from timmins ontario

Cozy Rooms

Posted Jul 26, 2017
Nice, clean, cute rooms. would have given a better overall rating but for $300 I would expect something a bit more luxurious.
Comment from Hotel Management
Aug 7, 2017 by GM, Hotel Management
Thank you for your comments.
3 out of 5
by A verified traveler from USA

Quaint but very small

Posted Jul 20, 2017
Pros: Very quaint. Great bed and pillows. Great water pressure for shower.
Location: Close to edge of town. Many shops and restaurants in town.
Staff was helpful but not very friendly. Were not told that there was an elevator - very antiquated. Told to carry bags up to the second floor. Room very small. Bath even smaller. Little to no tabletop space. No closet, just 3 hooks on wall.
Comment from Hotel Management
Aug 7, 2017 by GM, Hotel Management
Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very English

Posted Jul 20, 2017
Pros: Its English charm
Cons: Had to go to the bar to get ice (big deal)!!
Location: Wish we would have had time to go horseback riding. Scenery is beautiful and hike around the village was great.
The hotel was everything we expected. It is very English/European, comfortable and charming. The food was good and the Bartender was great. Great place.
Comment from Hotel Management
Aug 7, 2017 by GM, Hotel Management
Thank you for sharing your comments with us, Hope to see you again.
2 out of 5
by A verified traveler

Old Hotel Need Renovation

Posted Jul 14, 2017
The hotel was old and grungie. There was a restaurant and bar but the did not eat there the dirty oil container and door open to the untidy kitchen was not appealing. The limited parking was not good.
4 out of 5
Recommended
for Couples
by A verified traveler from Vancouver Island

Older but comfortable hotel, 20 mins to downtown.

Posted Jul 13, 2017
Pros: Quaint. Unique elevator!
Cons: It's just fine as is.
Location: 20 mins to downtown so not much around hotel itself.
Comfortable, large room; friendly, accommodating staff. Only 20 rooms and a pub/restaurant.