Ratings based on 703 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good location, average hotel

Posted Apr 15, 2018
Nothing to write home about - location is very convenient to explore Venice. The staff is very nice and helpful, however the room we had was bit disappointing. Poor bedding, tiny bathroom with a tiny clunky shower cubicle; it was fine for a one night stay as we were only arriving late in Venice and leaving early the next day but I wouldn’t have liked to spend more time there.
Comment from Hotel Management
Apr 15, 2018 by Silvia, Hotel Management
Dear Guest, thank you for taking the time to share with us your impression about Palazzo Cendon. While we are glad that you liked our location, we are sorry you were disappointed with your room. Next time you come back to Venice, you can contact us via phone or email and we will give you our best offer. Kindest regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Murrieta, CA

Quiet Location

Posted Apr 11, 2018
Pros: Quiet Location
Cons: Too much heat at night
Location: Perfect location.
What we enjoyed the best about this hotel was the quiet location. It was close to the station but much quitter than other hotels. Room got hot at night. But staff were very friendly. Overall, we would stay there again.
Comment from Hotel Management
Apr 11, 2018 by Silvia, Hotel Management
Dear Guest, thank you very much for your nice review about your stay at Palazzo Cendon. We are glad you liked our position and were satisfied with the service. Looking forward to welcoming you at our hotel next time you visit Venice, we send you our warmest regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Mar 23, 2018
As advertised. Nice room and bathroom. Staff very helpful. Only think that was slightly disappointing was the breakfast.
Comment from Hotel Management
Mar 24, 2018 by Silvia, Hotel Management
Dear Guest, thank you for taking the time to leave a comment about your stay at Palazzo Cendon. We are glad your stay was enjoyable, although we are sorry you did not like our breakfast, which recently has been improving and has gathered some good feedback. If you want, you can contact us directly: we welcome all suggestions to make our service even better! In the hope to see you again during your next retreat to Venice, we send you our best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Taipei, Taiwan

Very enjoyable stay

Posted Dec 28, 2017
We were behind check-in time due to train delay, however, staff here were friendly and been patiented when we arrived. Even though the weather was not expected, but staff here made great warm welcome with unforgettable best hotel assistance experience I ever had. We surely will visit here again. Grazie & Ciao !!!
Comment from Hotel Management
Dec 28, 2017 by Silvia, Hotel Management
Dear Guest, first of all we would like to thank you for your lovely review about your stay at Palazzo Cendon. We are really glad we succeeded in making your retreat to Venice pleasant and comfortable. In the hope of having you again at our hotel as our valued guests, we send you our warmest regards
5 out of 5
by Swetha

Posted Nov 29, 2017 on Hotels
Comment from Hotel Management
Dec 2, 2017
Dear Swetha, thank you for taking the time to to rate your stay at Palazzo Cendon. We are really glad your Venetian retreat was ok, and we hope to have made it unforgettable. Thank you again for choosing us. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2017
It felt like a home away from home. Cozy and nurturing.
Comment from Hotel Management
Dec 2, 2017 by Silvia, Hotel Management
Dear Guest, thank you for taking the time to leave a review about your stay at Palazzo Cendon. We are glad you were satisfied with your stay and that you appreciated our cozy charm. Hoping to see you again in the future, we send you our warmest regards
5 out of 5
by A verified traveler

Helpful staff and pleasant stay

Posted Nov 6, 2017 on Hotels
Good location. Good services.
Comment from Hotel Management
Nov 8, 2017
Dear Guest, thank you for taking the time to rate Palazzo Cendon. We are glad you were satisfied with your stay and we hope to welcome you again in our hotel in a not too distant future. Warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveler from bedwas

Lovely hotel

Posted Oct 16, 2017
Hotel was a good location to bus and train station only a 10 minute walk. Rialto bridge 20 minutes and St Mark’s Square another 10 minutes. Plenty of bars and restaurants close by. We had an early check out so a breakfast tray was arranged for us in our room ready for the morning.
Comment from Hotel Management
Oct 18, 2017 by Silvia, Hotel Management
Dear Ms. Fiona, thank you for taking the time to write such a nice review about your stay at Palazzo Cendon. We are glad that you were satisfied with our service and that you liked our location. In the hope to welcome you again at our hotel as our valued guests, we send you our warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary, ab

Good hotel close to the train station

Posted Oct 4, 2017
Staff was helpful. No complaints with the room. Breakfast was nice. Venice is right there for you to enjoy. What more can you ask for. You didn't come to Venice to sit in your hotel room.
Comment from Hotel Management
Oct 7, 2017 by Silvia, Hotel Management
Dear Guest, thank you for taking the time to leave your review about your stay at Palazzo Cendon. We are glad you appreciated our hotel and, most of all, our beautiful city. Looking forward to meeting you next time you come to visit Venice! Warm regards
5 out of 5
Recommended
for Couples
by A verified traveler from London

Amazing room, view, staff and overall experience!!

Posted Sep 29, 2017
Pros: The room: comfort, decor, amenities, and view from balcony, location, and the staff were so welcoming and accomodating.
Cons: With a full house, it's hard to fit everyone for breakfast.
Location: Easily 4-5 restaurants within 100m.
Superb location and the room was breathtaking!! We arrived a lot earlier than the check-in time but there was absolutely no hesitation from the greeting staff in quickly showing us to our room. It was great to see that the description and pictures from the website matched, even exceeding, our expectations on entering the room - it was a perfect setting for my partner & I for the short romantic visit we planned. The hotel further surprised us by leaving us a small gift, as a token of apology, for the incovenience created due to works being done in the area/entrance hall, which was highly thoughtful!! Highly recommended as we felt totally welcomed and comfortable during our entire stay.
Comment from Hotel Management
Sep 30, 2017 by Silvia, Hotel Management
Dear Guest, thank you for taking the time to write your review about Palazzo Cendon. We are glad you appreciated our hotel and we are happy to have fulfilled your expectations. Our aim is to meet the needs and requests of every guest and we are striving to always give you the best service. Thank you again for your nice words. We hope to have you again at Palazzo Cendon as our valued guest. Warmest regards