Ratings based on 1,004 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Simply divine

Posted Sep 19, 2017
Pros: Everything, the small size of the hotel made it more intimate. Our room was absolutely gorgeous. The staff extremely helpful. Breakfast was very nice.
Cons: The man that picked us up from the airport was not friendly at all, very standoffish. We had to wait a long time for our boat transfer unfortunately.
Location: Location was fantastic. So quiet and only minutes away from the hustle and bustle of Venice. Literally only 10 minute walk to the Rialto Bridge.
What a beautiful introduction to Venice. Arrived by private transfer, staff meeting you at the boat. This was my first time in Venice and what a fantastic way to experience this gorgeous city. I fell in love with Una from the moment I saw it on the internet and it was everything thing and more. It exceeded our expectations. The location would be hard to beat, just so peaceful, the staff are very helpful and the breakfast was nice. The only bad thing about our room was that we had to leave it to explore Venice. Without a doubt, I would recommend Una Venice at every opportunity.
5 out of 5
Recommended
for Everyone
by A verified traveler from lincoln

Delightful hotel makes your visit perfect

Posted Aug 30, 2017
From arrival to departure just a lovely experience great shower great breakfast and welcome free wine and prosecco to start your evening Location peaceful slept really well and yet just 20 mins from st marks air con and free wifi the staff very helpful with directions and places to go would recommend this hotel
Comment from Hotel Management
Sep 4, 2017 by Paolo Vianello - General Manager, Hotel Management
Dear Jane, Thank you for taking the time to write a review about your recent stay with us at Una Hotel Venezia. I am absolutely thrilled to read that you had a wonderful holiday here in Venice, and that you very much enjoyed the comfort of our surroundings. It is also a pleasure to know that your room was to your liking. Thank you for your lovely comments about the staff, all of whom will be truly touched by your kind words. I do hope we have the immense pleasure of welcoming you back in the future. Warm regards, Paolo Vianello General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Great hotel in a perfect position

Posted Aug 30, 2017
I can thoroughly recommend this hotel. It's on the top of the island so on the best side for the airport. It's in a lovely, quiet area which is literally 2 minutes' walk from a main street which has everything you need. It is also an interesting 10 minute walk from the Rialto Bridge, not to be missed. The buffet breakfast was amazing and I couldn't fault the staff, who were all great. An impressive added touch was the free snacks provided in the afternoon - drinks, nuts, crisps and fruit. In the evening, sandwiches and wine were also added to this. Really nice! Our room was lovely too - no. 103. I would definitely stay here again.
Comment from Hotel Management
Sep 4, 2017 by Paolo Vianello - General Manager, Hotel Management
Dear Anne, Thank you for taking the time to write a review about Una Hotel Venezia on TripAdvisor. It is truly delightful to be able to read such wonderful comments about the hotel, including your satisfaction with our location and the buffet breakfast. However I am most humbled by your very kind words about out staff, I shall be sure to pass them on. Thank you for staying with us. I do hope we shall be welcoming you back in the future. Warm Regards Paolo Vianelo General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from North Wales UK

In walking distance to everything,

Posted Aug 25, 2017
Hotel was lovely, we stayed in room 502, which was a little small and snug In the bathroom mainly, service was good, staff where friendly.
Comment from Hotel Management
Aug 25, 2017 by Paolo Vianello - General Manager, Hotel Management
Dear Ella, thank you for sharing your venetian experience in Expedia. We are glad to hear your praise across our amenities and staff welcoming. We are sorry if you partially enjoyed your room and hope to assign a bigger one next time. Best regards Paolo Vianellp General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Not room 501

Posted Aug 23, 2017
Unless you want to use a disability room - even though there is space - do not stay in this room as you have to mop up water after taking a shower and the loo us very uncomfortable for an able bodied person
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Just amazing. Many personalized nice touches, felt very welcoming and I can't wait to go back!
Comment from Hotel Management
Aug 25, 2017 by Paolo Vianello - General Manager, Hotel Management
Dear Client, thank you so much for your lovely review. We are very happy to hear your high praise. We appreciate your kind words regarding our service. We hope to welcome you back again soon.. Best regards Paolo Vianello General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nicest Hotel in Venice

Posted Aug 6, 2017
We stayed in 2 rooms (5 people) and they both were lovely!!!! Neda at the front desk was the most exceptional staff person I've ever met, very caring and thoughtful and so sweet - she was the most pleasant person I met in Europe!!!!
Comment from Hotel Management
Aug 8, 2017 by Paolo Vianello - General Manager, Hotel Management
Dear Client, Thank you for your feedback and for awarding us 5 stars on Expedia. We are delighted to hear that you enjoyed your experience with us and have passed your feedback on to our Neda, who were thrilled to hear your kind words and positive recognition. We look forward to welcoming you back soon. Best regards Paolo Vianello General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto , Canada

great staff

Posted Jul 23, 2017
Pros: The staff, the balcony and marble bath the last night
Cons: a book with restaurant recommendations at the front desk
Location: Perfect location only a block from a Main Street with shops and restaurants Walking distance to Rialto Bridge and really any where !
Booked 4 nights suite thru expedia but this is a hotel where rooms are not the same. Received lowest suite with bathroom built out onto room and tiny shower. Booked extra night thru hotel and got moved to beautiful suite with large tub and marble bathroom and floor to ceiling doors and balcony like booked. Lesson learned is when hotel rooms do not conform to the norm book direct thru hotel. If We had the second room the 5 nights this hotel would be a 5! The staff were very friendly and helpful and prosecco a couple mornings with breakfast was great. Would stay here again anytime but book exactly what room wanted direct through hotel
Comment from Hotel Management
Jul 23, 2017 by Paolo Vianello - General Manager, Hotel Management
Dear Diane, thank you for sharing your review of your recent stay at Una Hotel Venezia. We are very pleased to see that the entire staff did everything possible to make your experience with us a good one. We are, also, glad that you enjoyed the second room. We very much look forward to your return to Una Hotel Venezia and we will do our outmost to satisfy your expectations Best wishes, Paolo Vianello General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Great location and staff. Our rooms were very spacious and the breakfast was excellent. Thanks for a great stay.
Comment from Hotel Management
Jul 21, 2017 by Paolo Vianello - General Manager, Hotel Management
Dear Client, thank you very much for choosing Una Hotel Venezia for your stay. We are glad you had a "great stay" and shared your experience in Expedia. Looking forward the pleasure to welcoming you during another occasion, please have our Best regards Paolo Vianello General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel near to restaurants and station

Posted Jul 18, 2017
We really enjoyed our 3 night stay at this hotel - very clean, nicely decorated, amazing hotel buffet breakfast and convenient to shopping, restaurants, train station and major sights. The wifi in our room was unfortunately not very good but was strong in the rest of our hotel. Neda at the front desk was very friendly and gave excellent tips and advice for our stay in Venice. We would most certainly stay at this hotel again!