Fairly average hotel overly priced
Posted Sep 6, 2014
My girlfriend and I thoroughly enjoyed Juan Les Pins as a resort however both felt that the AC Ambassadeur failed to live up to the large fee it commands, primarily due to the often lacklustre service of the staff (concierge, chambermaids & bar staff) and the mediocre facilities (sauna which didn't work, very hard mattresses & bar unmanned so unable to get coffee at midday)...not what you would expect for a hotel of this rating/cost. If you are looking to holiday in the Cote D'Azur I would suggest you stay in an apartment or find a villa, as this is such a great area but the hotels appear overpriced on the evidence of our stay and that of those we spoke to.
Comment from Hotel Management
Mar 14, 2015 by alina glomot, Hotel Management
Dear Axel F,
First of all, I would like to thank you for taking the time to his review
I felt very sorry to hear that you did not thoroughly enjoy your stay in our hotel and that we did not fulfil your expectations. Rest assured that we have taken good note of your remarks and that the problems you encountered were taken care of immediately. I sincerely regret any inconvenience this may have caused you.
Your comments and suggestions have been transmitted to the relevant heads of department in order to continue improving our service.
I hope that this inconvenience has not tarnished your image of our hotel, and that we will have the opportunity to welcome you to the AC Ambassadeur in the future.
Guest Relations Manager