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Reviews of AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins

4 out of 5
AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins
50/52 Avenue des Sables Antibes, Antibes, Alpes-Maritimes

Reviews

8.0

Very Good

Rating 10 - Excellent. 165 out of 477 reviews" "
Rating 8 - Good. 182 out of 477 reviews" "
Rating 6 - Okay. 71 out of 477 reviews" "
Rating 4 - Poor. 42 out of 477 reviews" "
Rating 2 - Terrible. 17 out of 477 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

George

Stayed 2 nights in Sep 2023
Response from Christian on Sep 26, 2023
Cher ClientNous sommes ravis d'avoir été l'hôtel que vous avez choisi lors de votre récent séjour à Antibes Juan les Pins. C'était vraiment un plaisir de vous servir.Merci beaucoup pour votre note.Nous espérons que vous choisirez de créer d'autres souvenirs avec nous lorsque vos voyages vous ramèneront à Antibes Juan les Pins.Sincèrement

10/10 Excellent

Maria Helena, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shops and restaurants. Newer neighborhood but walking distance to the old town. It is a bit of a walk from the train station and definitely not flat. We took a cab as I was not aware that there were 2 train stations in Antibes.
Stayed 2 nights in Sep 2023
Response from Christian on Sep 12, 2023
Dear Guest,Thank you for your comment. We are pleased to read that you have appreciated your stay among us. We are glad to know that you enjoyed your Marriott experience. We hope to welcome you back soon! Best regards,

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Rahal Christian on Jul 29, 2023
Dear Mustafa,We are delighted to have been your chosen hotel during your recent stay in Antibes Juan les Pins. It was truly a pleasure to serve you.The whole team sincerely wants to thank you for your kind feedback!We are all very touched by your support and appreciate that you took the time off to share your positive rating.Thank you for staying at the AC Hotel Ambassadeur and we hope you choose to create more memories with us whenever your travels bring you back to Antibes Juan les Pins.Sincerely,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location away from the more busy areas yet still super close to the beach and walkable to Antibes centre. Balcony on the 5th floor had a lovely view over the surrounding area. Rooms were standard hotel rooms, clean and perfect for what you need. The (small) indoor pool was a great pre check out treat.
Stayed 2 nights in May 2023
Response from Rahal Christian on Jun 25, 2023
Dear Guest,We are delighted to have been your chosen hotel during your recent stay in Antibes Juan les Pins. It was truly a pleasure to serve you.Thank you so much for your note,We hope you choose to create more memories with us whenever your travels bring you back to Antibes Juan les Pins.Sincerely,

2/10 Terrible

JOHN

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst hotels I have ever stayed in and certainly inadequate in many ways. Some very rude staff members (also two very good ones) severely limited dining options, not terribly clean, cold room, and just very, very, tired. But NOT particularly cheap.
Stayed 2 nights in May 2023
Response from Rahal Christian on May 23, 2023
Dear Guest,We would like to thank you for taking the time to leave a review about your experience among us.First of all, let me apologize for the inconveniences you met in our property. We do our best to deliver a high quality standard from the lobby to the rooms.This feedback really helps us to improve the entire services of the AC Ambassadeur Hotel especially from our valued guests.Be sure, we will share your comments to fix your observations in order to avoid this issue in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Antibes Juan les Pins.

8/10 Good

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the pool
Lovely hotel in a good area, only gripe was that the indoor pool was out of action for all of our visit, when you are visiting in April you need the indoor pool
Stayed 3 nights in Apr 2023
Response from Christian Rahal on May 6, 2023
Dear Helen,Thank you for taking the time to let us know about your experience while staying with us.Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the respective leadership team to ensure the necessary guidelines are in place and reviewed to prevent this kind of issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kindest Regards

10/10 Excellent

dorothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2023
Response from Christian Rahal on May 6, 2023
Dear Dorothy,We are delighted to have been your chosen hotel during your recent stay in Antibes Juan les Pins. It was truly a pleasure to serve you.The whole team sincerely wants to thank you for your kind feedback!We are all very touched by your support and appreciate that you took the time off to share your positive rating.Thank you for staying at the AC Hotel Ambassadeur and we hope you choose to create more memories with us whenever your travels bring you back to Antibes Juan les Pins.Sincerely,

10/10 Excellent

dorothy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel and great employees. ex cellist services!
Stayed 1 night in Apr 2023
Response from Christian Rahal on May 6, 2023
Dear Dorothy,We are delighted to have been your chosen hotel during your recent stay in Antibes Juan les Pins. It was truly a pleasure to serve you.The whole team sincerely wants to thank you for your kind feedback!We are all very touched by your support and appreciate that you took the time off to share your positive rating.Thank you for staying at the AC Hotel Ambassadeur and we hope you choose to create more memories with us whenever your travels bring you back to Antibes Juan les Pins.Sincerely,

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from Christian Rahal on Mar 25, 2023
Dear Mr Vincent,Thank you for choosing to stay at the AC Hotel Ambassadeur Antibes- Juan les Pins and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued customer.Kindest regards

10/10 Excellent

adi and

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from David on Oct 29, 2022
Dear Guest.Thank you for sharing your satisfaction. Best regards.

4/10 Poor

Moritz

Stayed 2 nights in Aug 2022

8/10 Good

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated for bars ,restaurants, shops, beaches within Juan Les Pins. wonderful staff
Stayed 4 nights in Jun 2022
Response from Christian Rahal on Jun 9, 2022
Dear Michael, Thank you so much for your comment. We are pleased to read that you feel like very well when you come in our hotel! Indeed, the whole team works to give to our customers the best Marriott experience. The best is yet to come and we hope to welcome you back soon! Best regards,

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christian and his staff went out of the way to make sure our stay was memorable. During this time of Covid things are a bit different. The hotel was spotless and you felt safe there. It is located close to all the beaches and restaurants and convenient to the rail station. If you wish to explore Cote d' Azur by rail or tour, seeing everything from Monaco to Cannes, this is the hotel to be staying. We were returning to Canada after our stay there and Alain called and arranged our Covid tests and was very helpful on several matters. The rest of the staff were as considerate and helped us print out the necessary travel documents you require for international travel. We would stay there again and as we said this hotel is ideal to use as a base to explore Cote d' Azur Don and Jeanette, Canada
Stayed 4 nights in Oct 2021
Response from Christian Rahal on Nov 1, 2021
Dear Donald, We are delighted to have been your chosen hotel during your recent stay in Antibes Juan les Pins. It was truly a pleasure to serve you. We appreciate your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you choose to create more memories with us whenever your travels bring you back to Antibes Juan les Pins. Hello to Jeannette ;) Sincerely,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, right near the beach in Juan-Les-Pins!
Location is great, hotel is lovely, highly recommend!
Stayed 1 night in Sep 2021
Response from Christian Rahal on Oct 1, 2021
Dear Gest, We are delighted to have been your chosen hotel during your recent stay in Antibes Juan les Pins. It was truly a pleasure to serve you. The whole team sincerely wants to thank you for your kind feedback! We are all very touched by your support and appreciate that you took the time off to share your positive rating. Sincerely

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
good but misleading
Hotel is good, only thing that was disappointing that we had to pay for beach access while on the hotels.com page it said that they have a private beach. Which is not true. Beach access costs around 30 euro per person per day
Stayed 3 nights in Jul 2020

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are superb, food is excellent and rooms lovely. Highly commended !!!
Stayed 6 nights in Mar 2020

8/10 Good

Sami

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good and uneventful stay
It was an off-season visit, so the experience was different, in a good way. There werent many customers at the hotel, and on a couple of mornings I was the only person at breakfast. But still the service was good and everything worked as they should. Location is good, within walking distance from Juan Les Pins center and the beach. Riviera shows its different face at this time of the year when the tourists are not there.
Stayed 5 nights in Nov 2019

10/10 Excellent

Nasser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

D J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel with very welcoming staff
Well located, 5 minute walk to beach and shopping. The staff very all very friendly and helpful. Nice breakfast with good selection.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fit for purpose, room for improvement
Public facing hotel very neat, good service. Breakfast food just so-so. Comfy bed. Room condition had a few drawbacks. Wood chipping off, cheap kettle, awful coffee cream, paper coffee cups???
Stayed 6 nights in Sep 2019

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great upgrade to a suite, only used the room and pools, breakfast and internet is stupidly expensive
Stayed 4 nights in Sep 2019

6/10 Okay

MR M M P

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location but needs renovation
The hotel was clean and the staff was nice, but this hotel needs a renovation desperately. It looks like it hasn’t been updated since the year it’s been built decades ago. The day we got in we were told their private beach was closed to a private event which was fine because there are public beaches all over the place you can go to, but I am sure disappointing to many guests. They charge an outrageous price for breakfast which is nothing special so I would go walk a block elsewhere and eat on the beach watching the sea and get food for the fraction of the price. The bed was very comfortable, but very small bathroom. It’s a good location from the beaches in Juan les pins, but if you want to be closer to Antibes town I would stay around there since they have more to do and beaches as well. The walk into town is a little over a mile so to do it everyday can get annoying.
Stayed 3 nights in Sep 2019

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with Private Beach
Excellent hotel and having access to the private beach a short 5 minute walk away was a huge plus!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of the way to welcome us! The people at the front desk, most notably a gentleman whose name I believe was Marat, did a superb job. We had a problem with the AC in our room and immediately Marat coordinated an upgrade in a different room where the AC worked just fine. Their restaurants food was excellent. Delicious with beautiful very French-esque presentation and the gentleman who seemed to be in charge, Mohamed, went out of his way to make sure each experience was wonderful. The rooms were very modern and room service did a great job. I will definitely be back to the Riviera and intend to stay at this very hotel again!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space, nice friendly staff, very easy with kids, quiet and good breakfast.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price and service thank you, see you again soon :-)
Stayed 7 nights in Jul 2019

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
It wad spacious, well planned and convenient location.
Stayed 7 nights in Jun 2019

10/10 Excellent

Jihane, Beirut

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean. Rooms are large and quiet. It is very well located in the centre of Juan les Pins, few minutes away from the beach.
Stayed 3 nights in May 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, welcoming and efficient hotel. Philippe, the manager, is a true gentleman and a wonderful man.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019

10/10 Excellent

deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location was great as it was near the station and local restaurants.The facilities , with pool, gym etc was good and well staffed. The front staff were helpful, friendly and answered every question. I could not fault the hotel in any way and would go back next year.
Stayed 3 nights in May 2019

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great unless make a change
I'm trying to switch this reservation to Heathrow airport for the night but can not find anybody to talk to about it
Stayed 4 nights in May 2019

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Jp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are what make this hotel. Above and beyond.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Might need dinner refresh in some areas. Breakfast is a little poor
Stayed 3 nights in Apr 2019

8/10 Good

Pille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Rahal Christian on Apr 7, 2019
Dear Mr Pille, The whole team sincerely wants to thank you for your note. Sincerely

10/10 Excellent

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great welcoming very profetional Top restaurant
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

8/10 Good

Bryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit dated and grubby but fine for the right price
Stayed 3 nights in Oct 2018

4/10 Poor

ROGER

Disliked: Cleanliness, property conditions & facilities, room comfort
The pool was croweded and water looked dirty! Not enough staff serving. One of the lifts was broken for the whole stay. The bathroom smelled and in bad condition. The room balcony was old and grubby. The bathtub grout was crumbling out. The hotel needs to be refurbished. The only good thing is the good location. The worst Marriot i have stayed at.
Stayed 3 nights in Aug 2018

8/10 Good

Hitesh

Liked: Staff & service, property conditions & facilities
Good but could be better
Good location to beach and restaurants/beach clubs. Small bathroom water goes everywhere! Daily room clean was very delayed and averagely cleaned. Complimentary water only provided on the first night, and no water or general tea/coffee facilities provided around the hotel. Hotel bar area could be better and open till later. Staff could be taken as rude at times.
Stayed 4 nights in Sep 2018