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Reviews of Citadines Croisette Cannes

3 out of 5
Citadines Croisette Cannes
1 rue le Poussin, Cannes, Alpes-Maritimes

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 440 reviews" "
Rating 8 - Good. 186 out of 440 reviews" "
Rating 6 - Okay. 45 out of 440 reviews" "
Rating 4 - Poor. 15 out of 440 reviews" "
Rating 2 - Terrible. 7 out of 440 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

CHERIF

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from virginie on Feb 4, 2024
Nous vous remercions de votre commentaire et sommes heureux de lire que vous avez apprécié votre séjour dans notre résidence de CannesA bientotCordialement

6/10 Okay

Lorraine

Stayed 6 nights in Dec 2023
Response from Sarah on Jan 15, 2024
Dear guest,We thank you for taking the time to share your experience in our residence. We look forward to welcoming you again. Best regards,

8/10 Good

Randall

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room suite arrangement
Stayed 3 nights in Nov 2023
Response from Sarah on Nov 9, 2023
Dear guest,We thank you for this rate and hope to welcome you again during another stay.Best regards, Sarah

10/10 Excellent

Iryna

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
very good hotel, we were very pleased! The embankment is within walking distance, grocery stores are nearby, and the hotel has convenient underground parking. The room was very clean and comfortable. Bathroom and toilet are separate, which is always good. The bed is comfortable and there is a folding sofa.
Stayed 1 night in Oct 2023
Response from SArah on Oct 21, 2023
Dear guest,We thank you for your comment, and are please to know that you enjoyed your stay in our residence. We look forward to welcoming you again. Kind regards, Sarah

8/10 Good

Xochitl

Stayed 3 nights in Oct 2023
Response from Sarah on Oct 30, 2023
Dear guest,We thank you for your rate and hope to welcome you again. Best regards, Sarah

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved how close and conveniently all available
Stayed 5 nights in Aug 2023
Response from Sarah on Sep 5, 2023
Dear guest,Thank you for such a kind comment. We look forward to welcoming you again in our residence. Best regards, Sarah

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Disappointing to say the least..
The photos of this hotel are a misrepresentation of reality. We came 40 minutes before check in at 3pm and the room was still not ready. Not to mention, when the receptionist gave us to key to go upstairs to our room, they were still cleaning and we heard the hotel manager telling the cleaning person “c’est dégustasse » multiple times which means it’s disgusting. Indeed once we entered the room, it was outdated and there were stains all OVER - even the curtains. I could not sleep thinking what kind of bodily stains there were on the bed. The mattress was not even protected correctly. This is just a BIG red flag. Avoid.
Stayed 4 nights in Aug 2023

4/10 Poor

Mohamed

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The check in process was very smooth and the staff in general are very helpful and pleasant. However, the rooms are really in a bad condition and the cleanliness of the room is sub par.
Stayed 1 night in Jul 2023
Response from Virginie on Jul 13, 2023
Dear Mr Mohamedwe would like to thank you for your feedback we are sorry for the inconvenient we have sent this feedback to our manager to fix this kind of problem.we hope to welcome you to forget this troublehave a good daybest regardsVirginie

10/10 Excellent

Kevin

Stayed 9 nights in Jun 2023
Response from Sarah on Jul 11, 2023
Dear guest,We thank you for perfect rate. We look forward to welcoming you again during another stay. Best regards, Sarah

10/10 Excellent

Dustin

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff and welcoming
Stayed 1 night in May 2023
Response from Sarah on May 31, 2023
Dear Mr,We thank you for such a kind comment as well as this perfect rate. We look forward to welcoming you again during another stay. Best regards, Sarah

10/10 Excellent

Randall

Liked: Cleanliness, property conditions & facilities
Wonderful. Good location, people friendly.Suite had all I needed for my trip
Stayed 2 nights in Feb 2023
Response from Team Citadines on Mar 1, 2023
Dear guest,We thank you for such a king comment about our residence and its employees. Looking forward to welcome you again. Best regards, team Citadines

10/10 Excellent

Timothy

Liked: Cleanliness, room comfort
Wonderful place to stay in Cannes
We stayed here two nights and have no complaints. The hotel is clean and well-maintained. We had a larger studio with sofa. The kitchenette was well-stocked with dishes, utensils, tableware, toaster, kettle, coffee maker, etc. Everything was clean and in good condition. There is a large grocery1/2 block away. The hotel is within walking distance of the train station. Everyone on staff was pleasant and helpful. Great staff. We did not have breakfast because we had to leave very early each morning. They have a pleasant area in the lobby for breakfast and there is seating outdoors in a courtyard for warmer weather. Overall a good choice in Cannes.
Stayed 2 nights in Jan 2023
Response from Sarah on Feb 2, 2023
Dear guest,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Looking forward to welcoming you again. Best regards,

10/10 Excellent

ivana

Liked: Cleanliness, amenities, property conditions & facilities
I felt comfortable. Rate cost-benefit,excellent
Stayed 1 night in Jun 2022
Response from Virginie on Jul 5, 2022
Good morning we are happy to read that you enjoy your stay in our residence we hope to welcome you soon regards Virginie

10/10 Excellent

SEBASTIAN

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good service, good size of rooms. I would definitely repeat
Stayed 7 nights in Jun 2022
Response from virginie on Jul 1, 2022
We were happy to welcome you and we are touched that you have liked your stay in our residence see you soon :)

8/10 Good

Sarah

Business traveler
Liked: Cleanliness
Practical and well priced rooms. The aircon wasn't very good and I stayed during a heatwave, so that wasn't so good. But otherwise it was absolutely fine.
Stayed 3 nights in Jun 2022
Response from Virginie on Jul 1, 2022
Thanks for your feedback we hope to welcome you again in our residence Cannes best regards

6/10 Okay

Paticia

Business traveler
Not for solo travelers—
Was always curious about this hotel brand. Not impressed: too many small, disconnected rooms. cold, sterile decor. Not inviting at all. Good for family, not for solo traveler. Location also offered little or no restaurant options. On positive note, apartment was clean, but bed was too small (child size twin bed). Curiosity satisfied—not for me.
Stayed 2 nights in May 2022
Response from Sarah on May 31, 2022
Dear guest, We thank you for taking the time to share your experience in our residence and are sorry to hear that you didn't enjoy it. We would be pleased to welcome you again in order to make you discover other rooms as well as make you live a better Citadines experience. Best regards, Sarah

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Sarah on Jan 28, 2022
Merci beaucoup pour cette note. Nous espérons vous revoir très prochainement. Cordialement, Sarah

2/10 Terrible

Mark

Traveled with family
Disliked: Room comfort
A completely unpleasant experience
The room did not match the images shown on-line. The room did not include two double beds as confirmed on our booking. When confronted, the hotel manager was unhelpful and arrogant.
Stayed 2 nights in Sep 2021
Response from Reception on Sep 14, 2021
Dear Sir We are sorry that you did not enjoy your stay at our residence. All of our two-room apartments are configured in the same way, namely the dining table in the same room as the the convertible sofa in the living room. Our apologies for not having found the solution to your inconvenience, but the person you met was not the Residence manager as she was not on site during your stay. Best Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel itself is conveniently located, an easy walk to the promenade, the room was clean, comfortable and in good condition. Room is like a small studio with separate areas (living, bedroom, bath and kitchen) and kitchen is equipped for cooking.Good value for the area and perfect for an extended stay. Check in was not smooth. We were told we didn't have a reservation, and that the hotel was completely booked. When we showed our booking confirmation, we had to wait a long time before we were given a room. Strange,how a room magically appeared! Staff was rushed and not particularly helpful when we inquired about parking.
Stayed 1 night in Dec 2019
Response from Sarah on Jan 28, 2020
Dear guest, We thank you for taking the time to share your experience in our residence. We are truly sorry that your stay wasn't as good as you expected. We hope to have the chance to welcome you again and make you live a better experience at Citadines. Regards, Sarah

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Great, clean place. Good location Courteous staff. Eager to please
Stayed 5 nights in Oct 2019
Response from Sarah on Oct 14, 2019
Dear guest, We thank you for your comment. We look forward to welcome you again. Best regards, Sarah

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Great base near to the seafront and train station for exploring cannes..apartment excellent for giving flexibility and lets u do your own thing when u want to do it... Friendly staff..would definiteley stay again
Stayed 7 nights in Sep 2019
Response from Sarah on Sep 30, 2019
Dear guest, We are happy to learn that you enjoyed your stay in our residence. We look forward to welcome you again. Kind regards, Sarah

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Sarah on Sep 18, 2019
Dear guest, We thank you for this rate. We will be pleased to welcome you again. Kind regards, Sarah

10/10 Excellent

CJ, Taipei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette is small but fully functional except there is no oven but a microwave. The location is very close to attractions. Supermarket is just around the corner. Highly recommended.
Stayed 1 night in Sep 2019
Response from Sarah on Sep 18, 2019
Dear guest, Thank you for this perfect rate and are pleased to know that you enjoyed your stay in our residence. We look forward to welcome you again. Best regards, Sarah

10/10 Excellent

Susannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sarah on Sep 12, 2019
Dear guest, Thanks a lot for your rate. We are pleased to see that you enjoyed your stay in our residence. Looking forward to welcome you again. Kind regards, Sarah

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good reception
good location to the bus and train terminal, kitchen has utensils so that you can buy seafood platter and chill in the hotel, reception was very friendly
Stayed 2 nights in Aug 2019
Response from virginie on Sep 2, 2019
Thank you for you feedback happy to hear that you have enjoy our residence. see you soon regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilities staff location perfect. Balvony was a welcome suprise thank you. The bed was so comfortable and air con great. Free tea coffee and water excellent. Extra towels and beech towels at reception. Bathroom and shower excellent toiletries and good hairdryer. Fab bakery lidl and supermarket close by. Security on at night. Lovely reception area. Sad no roof garden closed for refurb. Only point would be more clothes space. We were there for week and struggled. More hooks everywhere especially bathroom and kitchen. Loved every minute of our stay thank you Sarah for being so friendly and helpful.
Stayed 7 nights in Aug 2019
Response from virginie on Aug 27, 2019
We are very happy to read that you had a pleasant stay in our residence. All your praise has been read by our team and we thank you for it. We hope to see you again soon in our hotel. Virginie

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff because they were very helpful and the place always stayed very clean and quiet. There was nothing I didn't like.
Stayed 5 nights in Aug 2019
Response from Sarah on Aug 17, 2019
Dear guest, We thank you for such a kind comment about our staff and residence, as well as for this rate. We look forward to welcome you again in Cannes. Kind regards, Sarah

10/10 Excellent

Mita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, quiet and clean.
Centrally located, few minutes from the beach. We went for a chill weekend so it was really ideal for us. I hoped that the terrace was available for use but it was closed for refurbishments which was unfortunate. Really easy to get to from Nice airport so don't bother wasting money on taxi as it can get to over £80. We used an Uber to make our way from terminal 2 on arrival and that was around £52. However on our way back we took a train from Canne de Gare (about 5 mins walk from apartment) which was around 12 euros for 2 people single to St Augustin. It's a 5 minute walk from St Augustin to terminal 1, lots of signs and you can get a shuttle bus to terminal 2 from there. We arrived earlier than check in time and could leave our luggage at the apartments so we were able to roam around which was a relief. Only downside was our floor was a little dusty but room and bathroom thoroughly clean otherwise. Bathroom very spacious.
Stayed 2 nights in Aug 2019
Response from Sarah on Aug 17, 2019
Dear guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Looking forward to welcome you again. Kind regards, Sarah

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tranquille, convenient, with AC
My dog and I stayed at the Citadines for a week during a heat wave in July so I could work on my dissertation in aircon. We had a studio which had a main room with a large bed (that can be split), a bench at the end of the bed, a large desk with chair plus an extra chair. There was also a kitchenette, washroom with shower/bath combo, and separate toilet. The main room and the others were separated by a door that could be left open or closed. This was a great feature, especially with a dog to block out any extra noise (or smells from the kitchen). Everything was in working order and clean. AC was great! The design was simple but relaxing, I loved the blue accents. The hotel is located just north of the busy area of Cannes, but a short 5-10 min walk away. This allowed for a peaceful stay. There are two regular groceries and 2 bio groceries within 3 min walk of the place as well as some small restaurants with nice service and food. This is a hotel where they leave you mostly to yourself besides greeting and looking out for safety. The staff is helpful and advice and is friendly. The one issue that came up is that they don’t tell you what day or time your weekly cleaning is. This ended up a bit awkward as the housekeeper came when I was in the middle of a project in my pajamas haha. She gave me max 2 mins to pull things together, I’d appreciate even just a note in the morning that it was cleaning day. They do have a nice lounge with AC and outdoor patio to relax or work at.
Stayed 6 nights in Jul 2019
Response from virginie on Jul 29, 2019
Dear Elisabeth thanks a lot for all your compliments. we are happy to read that you have enjoy your stay. this morning we sent your passeport by post office have a good day regards Virginie

8/10 Good

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Sarah on Jul 23, 2019
Dear guest, We thank you for taking the time to share your experience in our residence. We look forward to welcome you again.Best regards, Sarah

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Sarah on Jul 19, 2019
Nous vous remercions pour cette note et espérons vous accueillir à nouveau au sein de notre résidence. Cordialement,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jun 2019
Response from Sarah on Jul 18, 2019
Nous vous remercions pour cette note, et espérons vous accueillir de nouveau au sein de notre résidence.Cordialement,

4/10 Poor

Claire

Liked: Staff & service
Disliked: Cleanliness, room comfort
The room smells really bad, especially the toilet.
Stayed 1 night in Jun 2019
Response from Virginie on Jul 2, 2019
Hello Mrs. Pei we are really sorry for this inconvenience. Did you report it when you arrived? We could have changed your apartment. We hope to see you again to make you forget this inconvenience. very good day cordially

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area was nice and convenient. Staff was very helpful
Stayed 1 night in Jun 2019
Response from Sarah on Jun 19, 2019
Dear Sir, We thank you for your kind comment about our residence and staff. We look forward to welcome you again. Best regards, Sarah

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Short walk from the station. Checked in early but front door locked after 10pm.
Stayed 1 night in May 2019
Response from Sarah on May 26, 2019
Dear guest, We thank you for your rate and apologize if our security regulations have bothered you. However, even if our residence is closed, you can still access your room. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from virginie on Jun 13, 2019
Bonjour et merci pour vos commentaires, nous espérons vous revoir bientot dans notre résidence. cdt Virginie

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very impressed by the Citadines Croisette in Cannes. It was a great value for the money and fulfilled all of our needs for a short stay. Our room was the basic and still offered a surprising amount of room. Enough to spread out a bit and two people can actually sit in chairs at the same time! We have stayed at many hotels where floor space is at a premium, but this was not one of them. The kitchenette was great, well equipped, clean, with everything working as it should. Overall a GREAT ROOM !!!. Location of the hotel is very convenient with only a short 2 block walk to the train station, ATM right outside the door and no steps from the sidewalk into the reception area. Coffee and croissants in the lobby with a nice outside court were pluses. The only slightly negative comment would be our room showing its age. A coat of paint and a new floor covering would have elevated the review to absolutely 5 star.
Stayed 2 nights in May 2019
Response from Sarah on May 9, 2019
Dear Sir, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Looking forward to welcome you again. Best regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities
Great location. Great size apartment. Fantastic staff - Sarah at the reception is amazing, so helpful.
Stayed 5 nights in Dec 2018
Response from Silvia on Dec 11, 2018
Dear Guest, We thank you for you comment about our residence and Sarah. We look forward to welcome you again in Cannes. Kind regards,

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not bad
Location perfect Unfortunately rooms not cleaned very well Staff are very pleasant
Stayed 4 nights in Aug 2018
Response from Sarah on Aug 16, 2018
Dear guest, We apologize for the inconvenience encountered. We hope to be able to make you live a better experience at Citadines. Best regards

8/10 Good

Jacob, calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, room works well for kids. Airco is good for French Standards.
Stayed 1 night in Aug 2018
Response from Virginie on Aug 14, 2018
Dear Madam, Thank you for your very nice comment on our residence and staff. We are delighted to read that you have appreciated the personal and delicate attention to which each of our guests is subjected. We hope to see you again very soon. cordially Virginia

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Cannes
Fabulous experience. Big,airy,comfortable apartment,really family friendly. Lovely helpful staff.Lots of little extras such as complimentary refreshments and laundry facilities.Excellent location close to the station and an easy stroll to the beach.Highly recommended.
Stayed 2 nights in Jul 2018
Response from Virginie on Aug 14, 2018
Dear Madam, Thank you for your very nice comment on our residence and staff. We are delighted to read that you have appreciated the personal and delicate attention to which each of our guests is subjected. We hope to see you again very soon. cordially Virginie

10/10 Excellent

Zhaneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Jul 2018
Response from Sarah on Jul 25, 2018
Dear guest, We thank you for your rate. We'll be pleased to welcome you again in our residence. Best regards

2/10 Terrible

Faisal, London, U.K

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever
It was dirty..... hated every bit of it.
Stayed 2 nights in Jul 2018
Response from Front desk on Jul 14, 2018
Dear guest, We apologize for the inconvenience encountered and hope to see you again in our residence in order to make you live a better experience. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and pleasant. Easy walk to the Palais for work
Stayed 3 nights in Jun 2018
Response from Sarah on Jun 12, 2018
Dear guest, We thank you for your comment. We will be pleased to welcome you again in our residence. Best regards.

10/10 Excellent

rajkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Sarah on Jun 12, 2018
Dear guest, Thank you for your rate. We look forward to welcome you again. Best regards.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value
Great location, super clean and fresh. Good lighting in the room. Excellent location. Underground parking was frightening on the circular ramp but we did it! C’est la vie!
Stayed 2 nights in May 2018
Response from Sarah on Jun 3, 2018
Dear guest, Thank you for sharing your experience in our residence. We are pleased to hear that you enjoyed your stay and look forward to welcome you again at Citadines. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2018
Response from Sarah on Jun 3, 2018
Dear guest, We thank you for your rating. We hope to see you again in our residence. Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Location, beautiful place
comfortable and clean, the front staff wasn't the friendliest
Stayed 7 nights in May 2018
Response from Sarah on Jun 3, 2018
Dear guest, We apologize for our staff's behaviour. We hope to see you again and to be able to make you live a better experience if you give us the opportunity to.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from Sarah on Dec 12, 2018
Cher client, Nous vous remercions pour votre note et serions ravis de vous accueillir de nouveau au sein de notre résidence. Cordialement.

10/10 Excellent

j-philippe, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious enough room, comfortable bed, nice and healthy breakfast, competent and pleasant staff
Stayed 2 nights in Jan 2018
Response from Sarah on Jan 30, 2018
Dear Sir, We thank you for your comment about our residence and are delighted to hear that you enjoyed your stay. We look forward to welcome you again at Citadines ! Kind regards,