Beautiful hotel in the best possible location
Posted Dec 2, 2016
Loved everything about my stay. Only small inconsistencies: 1st night came back to my room bed was turned over, towels changed. Nice touch one expects with 4-5 star hotels. 2nd night, bed was not turned over towels not tidied up and no refill of crème for the coffee replenished. I asked for a wine chiller 1 hour later still no chiller, must have forgotten me.
Comment from Hotel Management
Dec 2, 2016 by Pierre-Louis RENOU, Hotel Management
Thank you very much for taking the time to share your comments regarding your recent stay at our hotel. At the hotel Barriere Le Majestic, we strive to provide exceptional service; therefore your feedback is exceedingly important as it acts as an indicator of how we are performing.
I have reviewed your comments regarding small inconsistencies and I take this very seriously. Know that this is not at all a reflection of the high standard which we have set for our hotel; rest assured that I have shared your experience with my team and that we have taken the proper measures to ensure that there are no similar occurrences in the future.
I am hopeful that you have otherwise enjoyed your stay with us. We look forward to the opportunity to welcome you back and to provide you with the service in which we take great pride the next time you are in Cannes.