We had booked this hotel because parking was advertised. However, when we got to the hotel, the parking structure was not connected to the hotel as we had thought, and instead was a few hundred meters away. We let the hotel staff know that having parking advertised on expedia was misleading. The hotel staff apologized for this and even made up for the inconvenience by giving us a room upgrade. The rest of our stay was extremely pleasant and we really enjoyed our room with the balcony!
Comment from Hotel Management
Sep 5, 2016 by Marie Garabedian, Sales Manager, Hotel Management
Thank you for taking time to share your experience about your recent stay at the hotel Colette.
We are pleased to read that you liked our 4 stars boutique hotel, its location, the confort of our recently renovated rooms and the service of our staff.
Indeed, a public carpark is located opposite the Hôtel Colette. A preferential day rate of €25 instead of €28 is reserved for hotel Colette guests.
It is a pity that the reception has not been informed of the difficulties you had with your air conditioner. As you know, the satisfaction of our guests is the core of our job, our teams would have made every effort to satisfy you.
We hope to welcome you again, to make you Discovery our other rooms.
Marie Garabedian, Sales Manager