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Reviews of JW Marriott Cannes

5 out of 5
JW Marriott Cannes
50 Boulevard de La Croisette, BP 224, Cannes, Alpes-Maritimes

Reviews

8.4

Very Good

Rating 10 - Excellent. 254 out of 545 reviews" "
Rating 8 - Good. 176 out of 545 reviews" "
Rating 6 - Okay. 69 out of 545 reviews" "
Rating 4 - Poor. 32 out of 545 reviews" "
Rating 2 - Terrible. 14 out of 545 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nichole M., Brooklyn

Liked: Amenities
Professional and friendly staff. Property was clean and close to everything.
Stayed 4 nights in Mar 2024
Response from Jean-Baptiste on Apr 10, 2024
Dear Nichole,On behalf of the entire team, I want to thank you for taking the time to share your experience with us,We hope to welcome you again soon. Yours sincerely,The JW Marriott Cannes Team

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
good value for business trip excellent staff service and location
Stayed 2 nights in Mar 2024
Response from Jean-Baptiste on Mar 27, 2024
Dear Iain,On behalf of the entire team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Yours sincerely,The JW Marriott Cannes Team

2/10 Terrible

Angus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean-Baptiste on Mar 27, 2024
Dear Angus,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are sorry about your ratings and would be delighted to have more information from you so we may improve our services. I hope you choose to stay with us again when your travels bring you back to the area.Yours sincerely,The JW Marriott Cannes Team

8/10 Good

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is very nice but we had a bad experience with the room toilet since there was a leakage and it wasn’t m handled efficiently by the staff. They could be more empowered and professional.
Response from Jean-Baptiste on Mar 13, 2024
Dear Ahmed,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Yours sincerely,The JW Marriott Cannes Team

6/10 Okay

SAMRAT

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Clara on Oct 25, 2023
Dear Samrat,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We are sorry about your ratings and would be delighted to have more information from you so we may improve our services. We hope you choose to stay with us again when your travels bring you back to the area.Yours sincerely,JW Marriott Cannes Team

8/10 Good

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room with lovey terrace overlooking the ocea
Enjoyed our large room with a lovely terrace.
Stayed 3 nights in Oct 2023
Response from Clara on Oct 25, 2023
Dear Tina,On behalf of the entire hotel team, we want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon.Yours sincerely,The JW Marriott Cannes Team

10/10 Excellent

MICHELE, atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Oct 2023
Response from The JW Marriott Cannes Team on Oct 11, 2023
Dear Michele,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours sincerely,The JW Marriott Cannes Team

8/10 Good

Michal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot. Close everywhere.
Stayed 3 nights in Sep 2023
Response from Clara on Oct 4, 2023
Dear Michal,Thank you for taking the time to give us a rating.We are delighted to hear that you enjoyed your visit and hope to see you again soon.Team JW Marriott Cannes

6/10 Okay

David, Miami

Traveled with partner
Liked: Cleanliness, staff & service
Got charged to use the WiFi. Had to wait in the lobby for 1hr while my room was being prepared and the temperature was not ideal. The remote control in the room for the tv did not work. Pointing out that this location is not meeting the Marriott standards we are used to. A review is needed.
Stayed 3 nights in Sep 2023
Response from The JW Marriott Cannes Team on Sep 20, 2023
Dear David,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Yours sincerely,The JW Marriott Cannes Team

6/10 Okay

raman, Abbotsford

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in staff was amazing! However the concierge staff were very rude. They provided no help , made no eye contact, and didn’t greet anyone entering or exiting the hotel. The gym is very very small out 2 out of 3 cardio machines were working. The pool and rooftop area is outdated.
Stayed 1 night in Aug 2023
Response from The JW Marriott Cannes Team on Sep 6, 2023
Dear Raman,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Yours sincerely,The JW Marriott Cannes Team

6/10 Okay

Ryan

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Staff was very nice. We paid $4500 for 4 nights and the rooms are definitely in need of upgrades. The “pool area” on the roof looked like it was it was fit for a motel 6. This place is beyond pricey.
Stayed 4 nights in Aug 2023
Response from The JW Marriott Cannes Team on Aug 30, 2023
Dear Rayan,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are sorry about your ratings and would be delighted to have more information from you so we may improve our services. I hope you choose to stay with us again when your travels bring you back to the area.Yours sincerely,

10/10 Excellent

Esfandiar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Team JW Marriott Cannes on Aug 2, 2023
Dear guest,Thank you for taking the time to give us a rating.We are delighted to hear that you enjoyed your visit and hope to see you very again soon.Team JW Marriott Cannes

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Great staff.
Stayed 4 nights in Jun 2023
Response from The JW Marriott Cannes Team on Jul 18, 2023
Dear Sonya,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours sincerely,The JW Marriott Cannes Team

10/10 Excellent

Raul

Stayed 4 nights in Jun 2023
Response from Team JW Marriott Cannes on Jul 18, 2023
Dear Raul,Thank you for taking the time to give us a rating.We are delighted to hear that you enjoyed your visit and hope to see you very again soon.Team JW Marriott Cannes

6/10 Okay

Eric

Traveled with partner
Liked: Staff & service
Location, location, location. The lobby and common areas are absolutely beautiful. We had a deluxe king room facing the sea. Fantastic view with a window that fully opened. The room itself was a bit dated. The bathroom fixtures and tub were a bit dated, the desk was dented and scuffed a bit. Normally I wouldn't nitpick butt we paid $1,200 for the night and in my opinion everything should be absolutely excellent and it was not. It was absolutely fine.
Stayed 1 night in May 2023
Response from The JW Marriott Cannes Team on May 31, 2023
Dear Eric,Thank you for taking the time to share about your experience with us. Your ratings show that you have had a pleasant stay in its overall, please trust we will focus on the specific feedback shared so we may improve our service.We would love to welcome you back at the JW Marriott Cannes if your travels bring you back to Cannes.Best regards,The JW Marriott Cannes Team

10/10 Excellent

zoe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly, welcoming and helpful staff. The hotel is calm and relaxed with neutral decor and is situated opposite the beach. The roof terrace is spectacular! Thank you for a wonderful stay.
Stayed 3 nights in Apr 2023
Response from The JW Marriott Cannes Team on May 31, 2023
Dear Zoe,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours sincerely,The JW Marriott Cannes Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as well as great staff at the hotel, all personal like to give a hand and help if requested. My only issue during this trip was the road work to the hotel, right in front of the hotel, I guess they should have informed their customers. As it took me extra 15 minutes trying to figure it out, and finally I could'nt
Stayed 2 nights in Feb 2023
Response from The JW Marriott Cannes Team on Mar 15, 2023
Dear Samir,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours sincerely,The JW Marriott Cannes Team

10/10 Excellent

frederick, Newberry Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful Excellent Everything we expected from a top notch facility

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2022

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Looks and feels brand new!
Stayed 2 nights in Oct 2022

10/10 Excellent

Laila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2022

2/10 Terrible

Amal

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed experience and that will never be happen taking into consideration informing my company holiday agency to not treat with JW at all. I have faced a reservation problem 3 time, cuz they canceled my reservation. in the other hand the girls in the reception are racists !!! Specially the one who’s name Laina.
Stayed 1 night in Sep 2022
Response from Guillaume Galvagno on Oct 19, 2022
Dear Amal,We would like to thank you for taking the time to share about your recent experience with us.Thank you for taking the time to let us know about your experience while staying with us and for your loyalty to our hotel.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations during your last stay.One of the core value of our company is diversity, we pride ourselves in collaborating with people from different countries and nationalities and can ensure you none of our host meant in anyway to have you felt this way.We hope to have the chance to welcome you back if your travles bring you back to Cannes.Best regards

10/10 Excellent

matteo

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2022

2/10 Terrible

Casey

Stayed 2 nights in Sep 2022

8/10 Good

Najda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. Steps to designer boutiques and the sea. Valet service is great. In room dining not so great.
Stayed 2 nights in Sep 2022

4/10 Poor

Maria, Boca Raton

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Location great but staff very unfriendly . Never offered upgrade and made us wait too long for room even they have availability. We called house keeping every day for missing towels and soap. And the beach club they said is from hotel and they charge for loungers and towels . Better options in the area for same price .
Stayed 2 nights in Aug 2022

2/10 Terrible

Carl C

Stayed 2 nights in Jul 2022

8/10 Good

Ziyad

Stayed 3 nights in Jul 2022

10/10 Excellent

Armen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

6/10 Okay

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location terrible service
Stayed 1 night in Jun 2022

6/10 Okay

Ana Carolina, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s a safe choice. The location is perfect and the staff is very friendly and acknowledged our special occasion. They also helped with making reservations. However, the dining options and quality of food did not feel like a five star hotel. The quality and options of the breakfast buffet specifically were subpar.
Stayed 4 nights in Jun 2022

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in May 2022

10/10 Excellent

Lucinda

Stayed 2 nights in May 2022

10/10 Excellent

John

Stayed 1 night in May 2022

10/10 Excellent

Cheuk Yiu

Stayed 1 night in Mar 2022

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and a perfect location to enjoy all that Cannes has to offer.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
Stayed 2 nights in Oct 2021

2/10 Terrible

Marc

Business traveler
Liked: Cleanliness
Stayed 1 night in Nov 2021

8/10 Good

inderpal

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
if you early they do like to give room even rooms are clean make you wait till 3 pm
Stayed 3 nights in Oct 2021

10/10 Excellent

FIRAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Hotel
Gorgeous property , excellent service , we will be back !
Stayed 1 night in Sep 2021
Response from Guillaume Galvagno on Oct 18, 2021
Dear Curtis, Nothing could make us happier than your wonderful feedback. Your rewarding score is very inspiring in our strenuous effort to deliver exquisite experiences to our beloved guests. We trust we will have the pleasure of welcoming you back, Thank you so much again

6/10 Okay

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

Rezvan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Our overall experience wasn’t so good,
Stayed 2 nights in Sep 2021
Response from Guillaume Galvagno on Sep 28, 2021
Greetings Rezvan, We respect greatly the time that you have taken to share about your experience with us, thus giving us the opportunity to say how truly sorry we are about your feelings. Above all, we would like to thank you again for staying with us and do to get a chance to welcome you back for a most memorable stay if your travels bring you back to Cannes. I do remain at your disposal for any assistance and do wish you a great day ahead. Best regards

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced, although excellent location
Very expensive, mostly due to the excellent location. Suite is alright, poorly stocked amenities, no hooks in the bathroom, no coffee cups or glasses in the separate room. Mattress way too soft and beat. Huge room.
Stayed 1 night in Sep 2021
Response from Guillaume Galvagno on Sep 28, 2021
Greetings from The Jw Marriott Cannes, We respect greatly the time that you have taken to share about your experience with us, thus giving us the opportunity to say how truly sorry we are about your feelings. Your report is not a faire reflection of our usual high level of service and we do apologize for the inconvenience that occurred. Above all, we would like to thank you again for staying with us and do to get a chance to welcome you back for a most memorable stay if your travels bring you back to Cannes. I do remain at your disposal for any assistance and do wish you a great day ahead. Best regards

8/10 Good

Hristo

Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Remodelled and upgraded… Best Family hotel in Cannes. Location is amazing!!
Stayed 5 nights in Jul 2021
Response from Guillaume Galvagno on Sep 14, 2021
Your recognition truly means a for all of us and we thank you most sincerely for your comment. Looking forward to welcoming you back; Kindest regards

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We are VERY disappointed that your beach is closed for construction renovation. We were not informed at the time of booking and also not notified prior to our arrival. We had chosen your hotel because it is right on the beach. We booked 4 nights to get over our jet lag. Imagine our extreme disappointment when we cannot enjoy the beach during our stay. We want a refund!
Stayed 4 nights in Sep 2019