Ratings based on 199 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Dec 3, 2016 on Hotels
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you :)
5 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Throughly enjoyed our stay. Perfect location if you like to be right in the heart of Cannes. Baoli Beach Club, directly across the street, is the perfect spot to enjoy the beach, great food and drink in a luxury setting.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear guest, Thank you for this comment. We were delighted to welcome you and hope to see you soon in Cannes. Best regards, Rebecca
4 out of 5
by A verified traveler

Posted Sep 15, 2016 on Hotels
Vacation
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for this rating. Regards, Rebecca
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2016
Great location, however, did not find the staff to be very friendly or helpful
Comment from Hotel Management
Sep 12, 2016 by Fady Sursock, Guest Relations Supervisor, Hotel Management
Dear Guest, Thank you for having taken the time to share your review. I am concerned to learn that our staff did not give you a positive impression. It is our aim to not only deliver a great product, but also a blissful service experience. Please rest assured your comments have been shared with our Front of House teams in order to ensure this remains an isolated incident. Kind regards, Fady Sursock Guest Relations Supervisor JW Marriott Cannes
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fabulous time

Posted Sep 4, 2016
Pros: check in and concierge staff were helpful
Location: the train tour, the beaches, the mall, sailing
A memorable stay made easy by the staff who were professional & attentive when I arrived in my wheel chair.
Comment from Hotel Management
Sep 6, 2016 by Rebecca , Hotel Management
Dear Olivia, Thank you so much for this great review. It's important for us that our guests have great memories to share. We look forward to welcoming you back soon. Best regards, Rebecca
4 out of 5
Recommended
for Everyone
by A verified traveler

generally a good hotel with a helpful team.

Posted Jul 14, 2016
Pros: the position of it is perfect, right on the sea front, and perfectlyset within the town itself. no car required.
Cons: the biggest disappointment about the hotel is that for a relatively expensive hotel,: no free wi fi in the room -bfast 70 euros for 2, no balcony.
Location: explore the town and the surrounding towns and cities, they are amazing.
cannes is a marvellous destination, the perfect seaside resort with character, flair, heritage and style. easy to get to Nice. Monaco / monte carlo etc.
2 out of 5
by William from Houston, Texas

5-Star Hotel - maybe in 1970....

Posted Jul 11, 2016 on Hotels
Overall, the suite I booked was approximately $1400 a night. The front door has not functioned properly since I checked in. It does not close and requires a lot of force to open. The air conditioning does not work - I have had the hotel technician come to my room over 4 times. When I requested to be moved, the only room they would move me to was a smoking room. The restaurant is a bit tired and while it has Marriott choices, it's not the quality one would expect at a Marriott - particularly a JW Marriott. The carpet smells throughout the hotel and the hallways are dark and gloomy. It's a strange building for a hotel overall. The lobby lounge is a bit 'special' there are no waiters to serve the guests and overall, the F&B team are not up to level for what one would expect from a hotel with 5 stars. Example: I showed up on a Sunday morning at 11:00a for the breakfast buffet which was ending at 11:00a - my problem not theirs - but they did let me grab some leftovers and offered to cook some eggs of my choice. I requested scrambled eggs, some hash browns and crispy bacon. What I received was an omelet full of mushrooms with a huge side of mushrooms. I was told, sorry this isn't scrambled eggs - but I hope you will enjoy it. I really would not recommend this hotel for anyone looking for a 5-star hotel. Go visit the InterContinental Carlton which is next-door or the Hyatt Martinez - I think your experience will be much better.
5 out of 5
by martina from Dublin

Lovely hotel, great location

Posted May 6, 2016 on Hotels
Had a lovely stay here in Cannes. Room was spacious & had everything you expect from a 5 star hotel. Great: location & we were given free access to the private beach across the road because of renovations to rooftop pool. Only issue was staff felt a bit intrusive. Even with the privacy sign on our door we had one staff member just enter our room after 22:00, we assume to provide turn down service etc, but without us saying to come in. The next morning, checkout morning, we had staff persistently ring our doorbell at 09:00, again with privacy sign on the door, asking could they stock the mini bar, which we hadn't even used. Small things from a lovely hotel.
Comment from Hotel Management
Jun 14, 2016
Dear Martina, Thank you for sharing this review with us. The opinion of our customers is very important cause it allows us to always improve our quality of service. We are glad you love the location of the hotel, on the famous Croisette, just steps away from the beaches. We would like to apologize for the few issues you had with the staff and make sure that we informed the right people concerning those problem. Hope you will come back soon at the hotel to discover a bit more about our great establishment. Sincerely yours, Rebecca
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and breakfast. Comfortable beds

Posted Apr 17, 2016 on Orbitz
Was sad the pool was out of order. But overall we had a great stay and the staff were helpful
Comment from Hotel Management
Jun 14, 2016 by JW Marriott Cannes, Hotel Management
Dear customer, Greetings from Cannes! Thank you for sharing your feelings about your stay with us. We are glad to know that you enjoy your stay despite the fact that the pool was closed. We look forward to welcoming you back mainly to give you the opportunity to test our pool on the rooftop terrace! Regards, Rebecca
4 out of 5
by Kevin

Posted Mar 24, 2016 on Hotels
Comment from Hotel Management
Jul 21, 2016 by JW Marriott Cannes, Hotel Management
Thank you. Rebecca