Not an upgraded room as stated!
Posted Jun 30, 2015
We arrived around 3- 4 p.m. and were told they did not have our original room, so they upgraded us. Hmm
Given a key, walked forever past huge empty conference rooms on "Floor E", just one level above lobby, past small empty office rooms, some used by hotel staff and finally found our room, down a very deserted hallway. Opened door to find a room that did not have a KING bed as requested and so small that it was obvious that it was meant for one person. For this room they charged us $639 Canadian!! We phoned down and said there was some mistake as we had reserved a king bed in a superior King room. No other rooms were available. They said that our reserved room was needing repairs so that was all they had for us. Horrible sleep and I would never had left that room alone.. too many corners and so secluded area of hotel, it was spooky. And this was a Waldorf Astoria rated hotel? If we had not been jet lagged we would have left and found another, but the hotel pretty well has one in their control, so we stayed. Nice view right outside our room of the parking lot, just a few feet below us too! I believe this was a room that they would give someone attending a conference on that floor, good for a working person who just needed a place to sleep, not a couple of tourists. What went wrong Hilton Waldorf Astoria????