Staff trained to dissapoint
Posted Dec 7, 2015
The hotel lookd old and needs maintainance, but is clean and breakfast is good.
The staff on the other hand is trained to dissapoint. A few examples:
1) I'm veggetarian. At the restaurant I asked if instead of a turkey sandwich they could make a cheese sandwich. They said no, as they didn't have cheese. I pointed out they had a selection of cheese in the menu and they say they didn't. I asked for the menu and then ordered a selection of chesse. They brought it but didn't make the cheese sandwich. Such a simple request!
2 ) When I checked in, I told the reception I was waiting for my delayed luggage from the airline. A few days later, the airline brought it to the hotel but they didn't accept it as I didn't answer my celphone, which was turned off as I was sleeping. They didn't bother to call me to my room or keep it safe, as I was a guest. The hotel didn't even told me, I had to find out because Air France called me the next morning. When I complained to the front desk, they "called" the airline and assured me my luggage was on its way to the hotel and if I didn't receive it, they were going to make me a discount. When I checked out, my luggage was still not there. So I called the airline and they said they never received a call from the hotel and my luggage was at the airport.
3) Of course, when I checked out, no discount was offered and I didn't even bother to ask. They are full of lies and try to cover their mistakes with more lies.
It's not worth a stay
Comment from Hotel Management
Dec 30, 2015 by Michaël Périès, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Cannes Montfleury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.