Our room had a very bad smell. The pillows were very hard ! And I can't consider the location prime as it is far from beach and shopping center. That's not a 4 stars hotel for sure !
Comment from Hotel Management
Jul 25, 2016 by Patrick SURAULT - Manager , Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Suites Cannes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.