2 restaurants, breakfast served

Reviews of Hilton Garden Inn Pittsburgh/Southpointe

3 out of 5
Hilton Garden Inn Pittsburgh/Southpointe
1000 Corporate Drive, Canonsburg, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 426 out of 665 reviews" "
Rating 8 - Good. 169 out of 665 reviews" "
Rating 6 - Okay. 37 out of 665 reviews" "
Rating 4 - Poor. 28 out of 665 reviews" "
Rating 2 - Terrible. 5 out of 665 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness
Everything was great!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your Comments. We will share them with our Team.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been a Hilton customer for years. HGI is always a trustworthy choice. Clean, comfortable, safe, nice amenities, dining options.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your comments. We will be sure to share them with our Team.

4/10 Poor

Claiborne

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Gross! Reserved a nonsmoking room only to spend a night in a room that smelled like an old ashtray. The bathroom fan didn't work and the ceiling had mold. The bed was absolutely horrible. The only redeeming quality was the staff. Not sure how the Expedia rating was a 9/10.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
We are so sorry to hear that you had a poor experience with our Hotel. We will share your comments with our Team to ensure no one else has this same issue.We hope we get a chance to make this right for you.

8/10 Good

Candice

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
So missed having Bobby - the breakfast team was amazing as ever.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your comments. We will share them with our Team.

10/10 Excellent

Peter Damian, Ormond Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 22, 2024
Thank you for your comments.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Über ein sehr aufmerksames Personal und sehr nette Bedienung während des Frühstücks hinaus, gibt es außerdem im näheren Umkreis des Hotels die Möglichkeit noch ein Abendessen einzunehmen.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you

10/10 Excellent

Onieka

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay nice staff great location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your comments. We will share them with our Team.

10/10 Excellent

Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice room with a king size bed
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your comments. We will be sure to share them with our Team!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you!

8/10 Good

Julie, York

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little loud due to a wedding in the hotel, but our room was comfortable and clean.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for your comments. We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for comments, we hope to see you again soon.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient off the freeway. It was very clean. I did not like how breakfast was set up. I prefer a traditional buffet style but here you have wait on a server.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for your comments. We hope to see you soon!

10/10 Excellent

Zacharie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our server at breakfast went above and beyond, Mark was his name.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your kind comments. We will be sure to share them with our Team and Mark.

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and a very nice hotel…would definitely stay again 😊
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your kind comments, we will be sure to share them with our Team!

10/10 Excellent

Hunter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve ever stayed at and I’ve stay at a lot of hotels
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your kind comments, we will be sure to share them with our Team!

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your response.

10/10 Excellent

Ravindra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. My card was Charged twice and it took a while for me to get a credit and several phone calls, but overall very helpful staff. Would definitely stay again there.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for your kind comments. We will be sure to share them with our Team!

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely loved my stay. will definitely come back. :)
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your kind comments, we will be sure to share them with our Team!

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean and a great pool!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for your kind comments, we will be sure to share them with our Team!

10/10 Excellent

Marianne, Lewisburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees. Clean rooms. Comfy bedding
Stayed 1 night in Mar 2024
Response from The HGI Pittsburgh/Southpointe Team on Apr 1, 2024
Hi Marianne!Thank you for tasking a moment to share and rate your experience with us. We're elated to hear it was a rather positive one. We look forward to welcoming you back soon!Best,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mayela on Mar 30, 2024
Thank you for leaving your review! We are so happy you loved your stay! We hope to welcome you back very soon!

10/10 Excellent

Candice

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bobby at front desk is amazing and even got us adjoining rooms and found my moms lost hearing aid. The attached restaurant- Jackson’s - was really excellent!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for your very kind comments. We will be happy to share them with our Team!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mayela on Mar 30, 2024
Thank you for leaving your review! We are so happy you loved your stay! We hope to welcome you back very soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The HGI Pittsburgh/Southpointe Team on Mar 25, 2024
Hey Jeffrey!We're delighted that you found our hotel to your liking. Your satisfaction is our top priority. Looking forward to welcoming you back soon.

8/10 Good

Dana

Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for your response.

6/10 Okay

Douglas, Fairmont

Stayed 3 nights in Mar 2024
Response from The HGI Pittsburgh/Southpointe Team on Apr 1, 2024
Dear Douglas,Thank you for taking the time to share your experience with us. Your feedback is invaluable as we continually strive to enhance the quality of our services.We noticed that you rated your recent stay with us as a 3/5, and we truly appreciate your honesty. Your comments serve as valuable insights into areas where we can improve and refine our offerings to better meet the expectations of our guests.If you have any specific details or suggestions you'd like to share regarding your stay, please feel free to reach out to us directly. Your satisfaction is our top priority, and we want to ensure that every aspect of your experience with us is exceptional.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 Excellent

Aysha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again! Very clean and quite
Stayed 2 nights in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on Feb 21, 2024
Hi Aysha!Reading your positive review brightened our day. Thank you for choosing us! Looking forward to welcoming you back soon.

10/10 Excellent

Rashonda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on Feb 21, 2024
Hi Rashonda!Thank you for the glowing review! We strive to provide the best hospitality possible. Looking forward to welcoming you back soon.

4/10 Poor

Erik

Traveled with family
Disliked: Cleanliness, staff & service
We were disappointed in this Hilton stay. Upon arrival a drunk patron was flirting with hotel staff one of whom appeared drunk herself; they were loud and inconsiderate. Further we were woken up in the middle of the night by other hotel guests running in the hallway shouting and disturbing our sleep. We attempted to call the front desk after this went on for a while because it was increasingly disruptive but none of the lines via the hotel phone were usable. Our shower also had black mold and leftover hair in it. The cleanliness was not what we’ve come to expect from a Hilton hotel. We would have loved the opportunity to discuss this with hotel staff in person but at check out our keys were taken and we were dismissed. We’re shocked the hotel has such high ratings!
Stayed 1 night in Feb 2024
Response from Mayela on Feb 19, 2024
Good afternoon, It was such a pleasure to speak to you on the phone this morning. We truly apologize for your stay with us this past weekend as it was not how we like to represent ourselves. Thank you for bringing these issues to our attention as we are reviewing with all our department heads on how to improve. If you find yourself back in the area, we would love to welcome you back. Thank you and warmest regards,

10/10 Excellent

Tara

Stayed 1 night in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on Mar 25, 2024
Hey Tara!We appreciate your positive feedback and are delighted to have contributed to your enjoyable experience.

2/10 Terrible

Jennifer

Stayed 1 night in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on Mar 25, 2024
Hi Jennifer,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would greatly appreciate it if you could provide us with more details about your stay so we can address any issues you encountered. Your satisfaction is our top priority, and we hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Excellent

Justin, Fort Lauderdale

Stayed 1 night in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on Feb 12, 2024
Hey Justin!We're honored to have been a part of your positive travel experience. Come back soon!

10/10 Excellent

Cem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Highly recommended
Stayed 1 night in Jan 2024
Response from Alexia E. (Guest Response Services) on Jan 30, 2024
Hi Cem!It was our pleasure to host you, and we're overjoyed that you had a memorable stay. Looking forward to welcoming you back!

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Alexia E. (Guest Response Services) on Jan 23, 2024
Hello Mary!!We're ecstatic to hear that your stay was enjoyable. Your feedback encourages us to keep up the good work. We look forward to welcoming you back soon.

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alexia E. (Guest Response Services) on Jan 23, 2024
Hey Erica!We're grateful for your feedback and happy to know you had a wonderful time at our hotel. We look forward to welcoming you back.

8/10 Good

JOHN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the served breakfast which I have to wait for sometime to be served. I’d rather like to have a buffet breakfast where I can grab it and go. No waiting time.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear John,Thank you for your comments regarding Breakfast.We will discuss them with our Team.

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coach and Wife!!
We had an issue with barking dogs our first night there, it was somewhat corrected. The faucet in our shower didn’t work correctly. We related that to the front desk on our way out. This is really the first time we had issues with this property.
Stayed 3 nights in Dec 2023
Response from The HGI Pittsburgh/Southpointe Team on Feb 6, 2024
Hi Dwight!Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the barking dogs and the issue with the faucet in your shower. Your comments have been shared with our team to ensure such incidents are promptly addressed and rectified. We appreciate your continued support and hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on Jan 23, 2024
Hey Mike!It was a pleasure serving you, and we're thrilled to know we met your expectations. We look forward to your next visit.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay nice
Prices for drinks and food quite excessive. Service was a little slow too. Rooms nice bed comfy
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on Jan 2, 2024
Hi Joseph!Thank you for taking a moment to share your experience with us. Please know your comments are noted and will be further evaluated. We're thrilled to know that you mostly had a positive experience during your stay. Your satisfaction is our priority, and we hope to see you again soon.

10/10 Excellent

Kristi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on Dec 27, 2023
Hi Kristi!Thank you for taking the time to share your positive experience. We're honored to have been a part of your journey at HGI Pittsburgh/Southpointe.

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on Dec 27, 2023
Hey Thomas!!It's fantastic to hear that you had a pleasant stay at HGI Pittsburgh/Southpointe! We appreciate your positive review and hope to see you again soon.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on Dec 27, 2023
Hey Chad!We're thrilled to read your positive review! It was a pleasure hosting you at Hilton Garden Inn Pittsburgh/Southpointe, and we hope to welcome you back soon.

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on Dec 12, 2023
Hi Cheryl! Thanks for taking a moment to share your experience with us! We're elated to hear it was a rather positive one. We look forward to welcoming you back soon.

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In town for a Steelers game. This was a great location outside the city. It was clean and convenient. Would absolutely return!
Stayed 3 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on Dec 5, 2023
Thanks for tsking a moment to share your experience with us, Roy! My team and I greatly look forward to welcoming you back soon.

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the junior suite. Nice size. The couch was very comfortable, our fridge wasnt on when we got there (no big deal. Easy switch to turn on) bed and pillows super comfy. Everything was clean. We never ate the breakfast, so cant review that. We just were out and about and there for steelers game tailgating. Easy parking, beautifully decorated lobby for christmas. Staff was friendly and helpful. Easy check in. Great pricing too
Stayed 2 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on Dec 5, 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay in our junior suite and found the accommodations comfortable and spacious.It's wonderful to know that the couch, bed, and pillows met your expectations, and we appreciate your understanding regarding the fridge. We're delighted that you found everything clean and well-maintained.We're also pleased to hear that you enjoyed the beautifully decorated lobby for Christmas and the easy parking. It's fantastic that our staff was able to contribute to making your stay enjoyable, and we'll be sure to pass along your kind words to them.Thank you for choosing us for your Steelers game tailgating experience, and we hope to welcome you back for another great stay in the future!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There seem to be several options for dining, but we did not avail ourselves of them becausecwe were meeting family. The only thing i fpdid not like is that the free buffet breakfast only is available on the weekends and we arrived Wednesday for one evening.
Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on Nov 30, 2023
Thanks for leaving a review, Kenneth! Your feedback is noted and will be further evaluated. We look forward to welcoming you back!

8/10 Good

gabriele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s outside the downtown area but very clean
Stayed 1 night in Sep 2023
Response from General Manager on Nov 29, 2023
Thank you for your comments. We hope to see you again in the near future.

2/10 Terrible

Michael

Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on Dec 27, 2023
Hi Michael!Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced and appreciate the opportunity to address your concerns.We regret that your stay did not meet your expectations, and we take your feedback seriously. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we apologize if we fell short in any way.To better understand and address your specific concerns, we would appreciate it if you could provide more details about your experience. Your input is invaluable, and we want to ensure that we take the necessary steps to improve and prevent similar issues in the future.Our commitment to guest satisfaction is of the utmost importance to us, and we want to assure you that your feedback will be shared with our team. If there are specific areas where we can make amends or if you have further details to share, please feel free to reach out to us directly.Once again, we apologize for any inconvenience you may have experienced, and we sincerely hope to have the opportunity to welcome you back in the future and provide you with the positive experience you deserve.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on Nov 20, 2023
Thanks Brian! We can't wait to welcome you back next time!!