Ratings based on 676 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Excellent location. Nice hotel

Posted Feb 11, 2018
Staff top rate, and right in middle of town centre with parking. Rooms look a bit dated as do fittings. Could do with redecorating soon. Would recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from Buckingham uk

Most pleasing stay in Canterbury

Posted Feb 2, 2018
High quality of all staff . Welcoming , interested staff at front desk . Very comfortable, well presented simple attractive room with very comfortable bed and bed linen . Good lighting . Breakfast staff excellent . Lovely range of healthy and regular options . Central position perfect for sight seeing and shopping .
3 out of 5
by A verified traveler from essex

Hotel very close to cathedral and shopping centre

Posted Jan 28, 2018
Cons: Evening meal in hotel was terrible very small portions
Location: Everything on your doorstep
Room very noisy next to lift shaft people above us having a party at 130 in the morning complained to reception went quiet for a little while but noise started up again
5 out of 5
Recommended
for Everyone
by A verified traveler from Vevey Switzerland

Consistent quality hotel

Posted Dec 17, 2017
The staff are awesome and attentive. Special shout out to Jana who serves the best breakfast ever, but was edpecially kind to our wee bairn.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sevenoaks

Fabulous Hotel, Great Location

Posted Dec 15, 2017
Wonderful hotel ideally situated in the centre of Canterbury. Really comfortable common areas, great bar and lovely room. Staff couldn't have been more welcoming. Would definitely recommend.
4 out of 5
by A verified traveler from Hampshire, UK

Good central position

Posted Dec 8, 2017
Pros: Good central position.
Cons: Bathroom facilities inadequate,tiny glass shelf NOT 2 people's toiletries, loo flushed when reaching for paper! No hook for nightwear. Pillows hard.
Location: Cathedral, shops, etc.
Hotel staff, particularly reception, efficient but not welcoming. The room had recently had a makeover by someone who obviously would not be staying in it. The bathroom, in particular, had too much fitted in too small a space. Breakfast we found, as we only like continental e.g. coffee and croissant, but there was no option other than to pay the full breakfast price of £15 per person.
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Fantastic prices and great location

Posted Dec 7, 2017
Located near the central market, this hotel is fantastically price for the service and quality of the rooms
2 out of 5
by A verified traveler

Very Disappointing!

Posted Nov 26, 2017
The hotel was overpriced, the service inconsistent and many of the staff were very inexperienced.
5 out of 5
by Mark

This traveler left a rating score only Posted Nov 21, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Wet nice hotel in a great location.

Posted Nov 17, 2017
Hotel had everything. Great bar and restayrant. Very highly recommended.