Ratings based on 47 Verified Reviews

4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Jun 30, 2017
Emily was extraordinarily pleasant and helpful! She was the receptionist who greeted us!
5 out of 5
by JJ from Canterbury

Brilliant location

Posted Jun 18, 2017 on Hotels
Fantstic stay, really peaceful and tranquil
1 out of 5
by A verified traveler from Calgary

Poor security

Posted Mar 23, 2017
Pros: Lobby and building are beautiful. Front desk staff seem friendly however don't seem to have any authority to do much when there is a problem.
Cons: Change security codes between guests, housekeeping needs improvement. Put screens on windows, have a bellboy to carry luggage
Location: On a golf course so it is isolated There is nothing to do there unless you use their facilities. It would be a very long bus ride to Canterbury.
We called to notify hotel we would be checking in 1 day late. Upon arrival next day we were given our room code. After climbing eight flights of stairs with our luggage as there is no bellboy or lift we entered room to find someone already in there. This hotel does not change the room codes between guests. We went back to lobby and it took them 40 minutes to find us another room. They tried to put us in the Canterbury which had twin beds and a low roof like an attic. Finally they gave us another room which they stated was an upgrade. It looked OK however the bed linens smelled musty. To say they provide a kitchen is inaccurate- there is a small microwave, mini fridge and a toaster. You could not cook a meal there. Temperature regulation in the room is a problem- too hot or too cold with no thermostat to regulate. They left the window open and our room was infested with bugs. There was moldy cheese in the fridge left by a prior guest. The pool was closed for repairs. There is a daily charge for use of WIFI, pool and leisure facilities which seems unreasonable given room rates. We tried the restaurant and of course the meal my husband wanted was not available. When we checked out the next morning I shared some of my concerns with the hotel manager. Her response was sorry- please send me an e mail. She provided her card and a package of flower seeds- Forget Me Nots. How ironic- we certainly won't. This was a terrible experience.
2 out of 5
by A verified traveler

Nice setting but...

Posted Jul 8, 2016
Beautiful location and nice villas but we checked in late and got a villa where the shower completely flooded the bathroom. There were also extra charges for items that are normally standard. Wifi and gym usage.
Comment from Hotel Management
May 20, 2017 by Diamond, Hotel Management
Thank you for taking the time to leave your feedback from your recent stay with us. We are delighted that you liked the location of the resort and found the accommodation to be of your liking. We hope that you would consider staying with us again, we would love to welcome you back as guests. Max Tanner Resort Manager
5 out of 5
by Wendy from Kent

Relaxing time away with friends

Posted Jan 16, 2016 on Hotels
This was my second stay at Brooke Park with friends and as before we were blown away with the tranquility and beautiful accomodation. We will be returning again next year.
5 out of 5
Recommended
for Families
by A verified traveler from Miami

Excellent

Posted Dec 3, 2015
Pros: The lodge was spectacular, the surrounding nature absolutely beautiful. The food was very good.
Cons: Coffee, the quality was bad
Location: We went to Dover to see the white cliffs and also Canterbury that's very nice
We stayed only one night but wished we could stay more The place is awesome, so nice and tranquil
Comment from Hotel Management
Dec 16, 2015 by Diamond , Hotel Management
Thank you for taking the time to leave your feedback following your recent stay. We are delighted you had a good time with us, it is a shame you only got to stay one night however we hope you get chance to stay with us again for longer. We look forward to seeing you again soon. Max Tanner Resort Manager
4 out of 5
Recommended
for Families
by A verified traveler from Hermanus, RSA

NICE ACCOMMODATION IN PLEASANT SURROUNDINGS

Posted Sep 30, 2015
Pros: Very nice surroundings.
Cons: The food in the restaurant could do with improvement, in particular the steak which was overcooked and tasteless.
Location: We did not investigate but Canterbury is not far away.
We stayed over a weekend in order to facilitate attendance at a function held at the main clubhouse. The accommodation was a chalet which was very comfortable and had ample space - two bedrooms, two bathrooms (one designed to accommodate the disabled) plus a sitting room/kitchen, with three TVs in all. Tea/coffee facilities were provided.
Comment from Hotel Management
Oct 23, 2015 by diamond, Hotel Management
Thank you for your feedback, we are pleased that you enjoyed your weekend stay with us and found the accommodation was to your liking. We note your comments about the food in the restaurant and your feedback will be passed on. We hope you would consider staying with us again! Max Tanner Resort Manager
4 out of 5
by Mary

This traveler left a rating score only Posted Sep 6, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent lodge facilities

Posted Jul 2, 2015
Pros: Very well equipped, nice helpful staff
Cons: The swimming pool was closed, we would have liked to swim
Location: Av16 minute drive from historic Canterbury and ax short ride from the beach.
Clean and well equipped the lodge lacked nothing to facilitate a relaxing and easy going stay. Staff in the main club were helpful and informative and the restaurant had a good menu with beautiful food and drink. The lodge was private but not isolated with the option of a short woodland walk, lovely after our excellent evening meal. Our only disappointment was we had not booked longer.
Comment from Hotel Management
Aug 15, 2015 by Diamond, Hotel Management
Thank you very much for taking the time to leave your comments. We are delighted you enjoyed your stay and we are glad you found the lodge was to your liking. We really hope that you will book to stay with us again, hopefully for a longer duration! Max Tanner Resort Manager
5 out of 5
by A verified traveler

Amazing

Posted Jun 24, 2015 on Hotels
Amazing time for graduation