Ratings based on 614 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Canton Ohio (by the strip)

Upgrade of renovations are lacking.

Posted Dec 15, 2017
Front desk clerk was not strong in customer service. His attire was disshelved with wrinkled shirt, not inviting at all in his welcome. Room temp was 57 degrees an took long to warm up, room had stains on floor by the fridge and renovations of room were lacking as areas by the wall lights still had large holes that had not been repaired. Beds were clean yet mattresses were not aligned on both beds. Housekeeping was nice and check out staff (female) was much more personable the following day with better customer service. Place was convenient to work. Parking lot was promptly cleaned of snow at time of check out. I have stayed here several times yet the current overall quality and proce was disappointing.
3 out of 5
by A verified traveler from N Canton Ohio

Posted Dec 15, 2017
Staff was very nice. We arrived late to hotel and after a long day we just wanted to sleep. No pillow cases on the pillows. Pillows weren't even on the bed. Piled in a corner of the room. Couldn't figure out how to work the t.v. Not a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice Hotel - Bad neighbors

Posted Dec 14, 2017
Pros: Clean and comfortable
Cons: Breakfast was below average
Good Hotel, room was clean and comfortable. The one thing that was bad that was entirely preventable was putting a loud boisterous, foul mouthed customer right beside me in an adjoining room. The hotel was not busy and there was no reason to put someone right beside me, much less in an adjoinng room. I had to listen to loud music in the evening and foul mouthed arguing in the morning!
1 out of 5
by A verified traveler

Bad experience

Posted Nov 29, 2017
When we first checked in and was given our room key we proceeded to our room. Upon opening the door we noticed that this room had not been cleaned. There was pizza boxes and the beds were not made. The next room we were given the heat did not work, and other guests/live in tenants were very loud with obscene music and language out in hallway at early hours of the morning. Requested more blankets due to heat not working and we were given a handful of linen that was not folded but handed to us in a rolled up ball by an employee. We would definitely not recommend this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Indy

Great, but thin walls

Posted Nov 14, 2017
A birthday party in the next room made it difficult to rest. The walls are thin. Otherwise, clean and efficient.
3 out of 5
by A verified traveler from washington, dc

Filthy dirty room and uncomfortable experience.

Posted Nov 13, 2017
Sadly, I was looking to staying at this hotel while in town for the weekend. Upon checking in my room, I was shocked to see how disgusting the conditions were. I called up to the front desk, but no one was available. At that point, I was exhausted after a long day, as it was around 7pm at the time of the arrival to my room. Due to the disgusting conditions, I was beyond uncomfortable at this hotel. Upon checking out, I explained to a lady at the front desk, the experience I had. She simply apologized and did nothing further. I would never give this hotel another chance and will refrain from recommending this hotel to anyone.
Comment from Hotel Management
Nov 17, 2017 by Stephanie B., Hotel Management
Your accommodations, as described, were totally unacceptable. We have undergone new management changes and would like to serve you on your future travels to beautiful Canton,Ohio which is the home of the Pro Football Hall of Fame!
4 out of 5
Recommended
for Everyone
by A verified traveler

Sleep over

Posted Nov 8, 2017
Pros: Quick check in and out.
Cons: Breakfast and improving the sound proofing (but this would be hard now)
Greeted by friendly staff and checked quickly. The room was very clean. Only bad points was the bed was too hard for us (given handicapped room) so that maybe why the bed was so firm. The walls and ceiling were very thin, the neighbors were rather noisy in the middle of the night and we could hear outside noise a lot. Breakfast was only dry cereal and waffle maker.
Comment from Hotel Management
Nov 17, 2017 by Stephanie B., Hotel Management
Thank you for your thoughtful review! We are so glad that you were able to enjoy our hotel and our location. We hope you will come visit us again soon!
2 out of 5
by A verified traveler from ohio

Housekeeping

Posted Nov 7, 2017
Room was without towels for 2 nights Someone’s dirty sock under edge of bed and behind door in bathroom. Desk clerk said we should have asked for towels. Price I paid I should not have to ask for towels and a clean room
Comment from Hotel Management
Nov 17, 2017 by Stephanie B., Hotel Management
Your accommodations, as described, were totally unacceptable. We have undergone new management changes and would like to serve you on your future travels to beautiful Canton,Ohio which is the home of the Pro Football Hall of Fame!
2 out of 5
by A verified traveler from Ohio

sad

Posted Nov 6, 2017
Pros: Location
Cons: Better housekeeping and desk clerks who are not rude.
Room had dirty socks from previous persons who stayed in room and had to ask for towels both nights. When checking out told desk attendant about it and he said " Well why didn't you call or come get them?" For the price of the rooms I don't feel I need to do their job and ask for what should already be in the room.
Comment from Hotel Management
Nov 17, 2017 by Stephanie B., Hotel Management
Your accommodations, as described, were totally unacceptable. We have undergone new management changes and would like to serve you on your future travels to beautiful Canton,Ohio which is the home of the Pro Football Hall of Fame!
3 out of 5
by A verified traveler

Sleep before a flight

Posted Oct 29, 2017
My husband and I stayed here before and early flight and were left wanting more. The beds were hard and uncomfortable.
Comment from Hotel Management
Nov 17, 2017 by Stephanie B., Hotel Management
Your accommodations, as described, were totally unacceptable. We have undergone new management changes and would like to serve you on your future travels to beautiful Canton,Ohio which is the home of the Pro Football Hall of Fame!