Ratings based on 226 Verified Reviews

4.0 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Patty

The right location

Posted Jan 3, 2017 on Hotels
The location of the hotel was convenient from the train station and the old town.
Comment from Hotel Management
Apr 17, 2017 by Mercure Hotel Plaza Biel, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloé Bovet Assistant Manager
5 out of 5
by A verified traveler

Nice hotel in Bienne Biel

Posted Sep 17, 2016 on Hotels
Staff was extremely friendly, and hotel is nicely located in center of Bienne. Only downside was no included breakfast in room fare.
4 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Although I had booked on-line using hotels.com and got confirmation. The hotel did not have the booking in their system. Fortunately they found a room.
3 out of 5
by Mr Don

Good stay but ....questions

Posted Jun 14, 2016 on Hotels
At first I was offered a room in which the bed was located against a wall - other side of which had the staff lift/lift door. I would have not had any sleep if the staff had started using it. When this was declined another room was offered. I was surprised to see this room being used as a mini suite!
Comment from Hotel Management
Aug 1, 2016 by Mercure Hotel Plaza Biel, Hotel Management
Good Afternoon Mr Don, Thank you for the comment on our hotel! what is so surprising with our M-Studio? anyway, we are glad you enjoy your stay! I wish you a wonderful day and hope to see you soon again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2016
Great except for the food value. Staff was outstanding! Location good for taking different daily site seeing trips to other cities and regions
Comment from Hotel Management
Jun 9, 2016 by Chloé, Hotel Management
Thank you for the comment! we are sorry you did not appreciate the food but hopefully, the staff made it up to you! It would be a real pleasure to welcome you again next time you are in Biel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2016
Excellent hotel, convenient to downtown and the old city.
Comment from Hotel Management
Apr 5, 2016 by Chloé, Hotel Management
Dear Guest, Thanks for the comment! We are very glad you enjoyed your stay in our hotel! We hope to see back soon, Team Mercure Hotel Plaza Biel
2 out of 5
by A verified traveler

Tired hotel

Posted Jul 10, 2015 on Hotels
Tired hotel, which has seen little investment in years. Not a 4 star hotel in my opinion. Lack of effective air conditioning, thin towels and poor service do not warrant 4 star rating
Comment from Hotel Management
Oct 3, 2015 by Mercure Hotel Plaza Biel, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Hotel Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Team
5 out of 5
by Sook Ling from Malaysia

Great Location and Breakfast

Posted Jul 3, 2015 on Hotels
Overall we had great stays in Mercure Biel. Breakfast was great, good spread of bread and pastries. They even have hot chocolate. Location wise also very convenient, less than 10 min walk to main station. 5 min walk to alstatd and supermarket and shopping streets around the corner.
3 out of 5
by Mario K.

Not a good experience

Posted Jun 7, 2015 on Orbitz
The free parking was parking on the street. The air-conditioned did not work and the Wi-Fi did not work well.
3 out of 5
by Tom

Posted Feb 19, 2015 on Hotels
Comment from Hotel Management
Dec 26, 2015 by Mercure Hotel Plaza Biel, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,