Ratings based on 505 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Mull

Bern Switzerland

Posted Dec 11, 2016
Good quality for the price. Parking can fill up but 12 hour parking across the street. Near train station. City center not far away. Nice staff.
Comment from Hotel Management
Jan 13, 2017 by Novotel Bern Expo, Hotel Management
Dear business travl Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. We are happy that you enjoyed the position of our hotel and we hope you spent some wonderful moments in the wonderful City of Bern. But especially your feedback about our staff makes us very happy and we will share your comments with our team. Thank you! :-) We hope to see you again very soon. YOUR Novotel Team
5 out of 5
by A verified traveler

Great location and great service

Posted Nov 27, 2016 on Hotels
Great location, Great breakfast, very comfortable room.
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
The room is comfortable and clean.Breakfast is good, the staff friendly, garage is excelent.Recepcioner give you a free ticket for public transport.
5 out of 5
by A verified traveler

very friendly staff

Posted Nov 21, 2016 on Hotels
great hotel and close to the Bern Expo
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. A slight distance from the city.

Posted Oct 3, 2016
This is a nice hotel but a slight distance from the main city. If you're a first time traveler to Bern, I suggest you stay in the main city. But if you're willing to travel to/from the city within 10 minutes and save some $$ then this is your best bet. Also, this is right across from the train station so that was very convenient for us since we traveled a lot within Switzerland. The hotel staff was excellent and very helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler from GB

NOT SPACIOUS FOR FAMILY.

Posted Sep 4, 2016
Nice location of hotel but a big size room wud have been better.
Comment from Hotel Management
Sep 27, 2016 by Your Novotel Team, Hotel Management
Dear Raj Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. We are sorry that the room size did not meet your expectations; please allow us to express our sincerest apologies. Please note that all our rooms have the same size, the same design and the same equipment. Nevertheless, we are glad you enjoyed the location of our hotel. We would be happy to welcome you again in Bern. Best wishes
4 out of 5
Recommended
for Couples
by A verified traveler from New york

Nice and clean hotel

Posted Sep 4, 2016 on Orbitz
Pros: Location, breakfast
Cons: The parking is too expensive
Location: Good location, go to the center
Good hotel, great breakfast, close to the center. The hotel provides free voucher for transportation
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice modern hotel

Posted Sep 1, 2016 on Orbitz
The hotel is located by the Expo about 5 stops on tram from the center / old town. Very good friendly personnel, nice modern rooms and comfy beds. However, lack of wardrobe space and extremely hard and uncomfortable pillows should be improved. Complimentary apples are a nice touch. $20 garage fee is acceptable comparing to other hotels. Bar is cool too. The tram stop is just across the street and makes commute to the old town a pleasure.
3 out of 5
by Shama from Texas, USA

Short tram ride away from city center

Posted Sep 1, 2016 on Hotels
My husband and I stayed here two nights. It's a short tram ride away from the city center. The room was very large and clean. It's a great hotel for the price. The only downside is that there isn't much directly in the area where the hotel is located and the prices for meal items in the hotel are a bit expensive. Other than that, it does have some really cool features like a touch screen large monitor in the lobby to find things in the area, flight information, etc. The staff were very friendly and accomodating. Overall great value!
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Shama We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback regarding the friendliness of our staff and we will share your comments with the whole team. Thank you so much. We are sorry that the surrounding of our hotel did not meet your expectations; please allow us to express our sincerest apologies. Nevertheless, our team at the reception is more than happy to help you with questions about the sightseeing spots and direct you to nice areas in the City of Bern. We hope to see you very soon again at the Novotel Bern Expo. Your Novotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

good location and excellent bargain for the price

Posted Aug 11, 2016
Pros: location and price
Cons: fitness room
Location: Old Town, train station, museums
Tram is right outside hotel door and runs into center of Old Town. Very comfortable room and helpful staff. Fitness center was not operational and no real restaurant to speak of, but did not need one having such easy access to everything. The free tram pass for your stay was especially nice to have. Can even use tram free to get to hotel before checking into hotel as long as you have a confirmation of reservation with you.