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Reviews of Mercure Fribourg Centre Remparts

3.5 out of 5
Mercure Fribourg Centre Remparts
Porte de Morat, Chemin Montrevers 1-3, Fribourg, CH

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 353 reviews" "
Rating 8 - Good. 143 out of 353 reviews" "
Rating 6 - Okay. 38 out of 353 reviews" "
Rating 4 - Poor. 8 out of 353 reviews" "
Rating 2 - Terrible. 4 out of 353 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kirsten

Stayed 1 night in Sep 2023
Response from Léo Boyer - General Manager on Nov 28, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

adrian

Fribourg
Reception asked if we wanted advice on where to eat, we declined but we only found one restaurant open as most places are closed on Mondays. Mercure has a bar but was closed. Mercure has a restaurant but was closed. The next morning we were asked if we enjoyed are stay and said yes but room was very hot. We were then told air-con will not be installed until end of 2023. Not impressed.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the price you pay for
Hotel was going under renovation when visited and it was a bit messy. Rooms were just OK but didn't feel comfortable. Breakfast was basic. But for this price you expect far far far more. Wouldn't stay again. Not the quality you pay for.
Stayed 1 night in Apr 2023

8/10 Good

Rick

Stayed 1 night in Nov 2022
Response from General Manager on Jan 2, 2023
Dear Rick,We very much appreciate your comments regarding your stay at the Fribourg Centre Remparts By Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Shanda

Stayed 1 night in Oct 2022

8/10 Good

Lydia

Business traveler
Liked: Cleanliness, staff & service
Quiet location. Good breakfast.
Stayed 5 nights in Aug 2022
Response from General Manager on Sep 9, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Dona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just thank you to hotel staff for kindness and Cleanliness. Very very pleased
Stayed 1 night in Aug 2022
Response from General Manager on Sep 9, 2022
Dear Dona,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, well maintained hotel in a nice neighborhood, with interesting walkable destinations and only ten minutes from the old town. Fribourg is beautiful and a good example of how Swiss towns can provide you with an exceptional experience of architecture, history, and nature.
Stayed 2 nights in Jun 2022
Response from General Manager on Jun 21, 2022
Dear Sir, Thank you for your review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Please accept, Dear Sir, our best regards.

6/10 Okay

Philippe

Stayed 1 night in Apr 2022

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy for us and doggy friend
Really happy with hotel, friendly staff and no issues with bringing our dog with us.
Stayed 1 night in Sep 2021

2/10 Terrible

Apostolos

Stayed 1 night in Jul 2021

8/10 Good

sigal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one at reception but key code and keys available. Room was excellent and spotlessly clea. Comfy bed and good thick towels. Good varied breakfast. Definitely would recommend
Stayed 1 night in Apr 2021

8/10 Good

Brigit

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

10/10 Excellent

Hervé

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

s a

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent welcoming hotel
The location was excellent, with a very friendly atmosphere, the only downside was that it was a very hot night and there was simply a fan which struggled to cool the room sufficiently. I would recommend to stay without a doubt.
Stayed 1 night in Aug 2020

8/10 Good

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Disappointing to four stars hotel
Very small room, no extra bedding could be obtained, parking space not large. The location is very good
Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fribourg visit
Very friendly staff Rooms are comfy. A bit on the noise side. Could use a better cleaning in rhe shower... Breakfast perfekt Atmosphere great Location excellent Price was very reasonable. Definitely recommend it !
Stayed 1 night in Nov 2019

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Nice room, great shower, quit and relaxed, next to old town, easy accessible with public transport or car, excellent breakfast!
Stayed 1 night in Sep 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room. Our room had a great view of the Remparts. 15 or 20 minute walk uphill to find a restaurant. The front desk was very helpful.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Room are not junior suites it is regular rooms No AC
Stayed 1 night in Aug 2019

8/10 Good

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great place except in the height of summer
It is a very nice hotel with boutique character in spite of actually bei g a ski resort. My only complaint is that they do not have air condition. When we arrived at 19:00, the room was at 30 degrees C and after having the wi diese wide open all night it dropped only to 27 C. During three seasons, this is not going to be problem but if they want to keep hosting g summer guests then they will have to invest in A/C. Staff were friendly and the room was excellent.
Stayed 1 night in Jul 2019

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Quarto limpo e confortável, boa localização. Stagf muito atencioso e bom café da manhã
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

10/10 Excellent

Dayna, Brownsville, Oregon USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! The best breakfast we had our entire trip :-) very close within walking distance to the old town of Fribourg
Stayed 1 night in Sep 2018

10/10 Excellent

Bernie, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anytime again.clean and quiet, near highway and shopping mall.old town within walking distance
Stayed 1 night in Sep 2018

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Convenient, does the job
Well situated, easy walk into town. Room extremely hot & no aircon or ceiling fan. Superior room felt a bit cramped. Service / reception helpful. Wifi good.
Stayed 1 night in Aug 2018

10/10 Excellent

Margaret, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice, quiet hotel with extremely friendly and helpful staff. Bus stop was nearby to access town. No air conditioner, hotel staff said it was not allowed in Fribourg, but not needed when we visited. Good breakfast buffet and fluffy towels.
Stayed 1 night in Jul 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attractive hotel
Excellent hotel run by very good staff . Location close to town , easy to get around , beautiful area. Free and easy parking. Would definitely stay here again.
Stayed 1 night in May 2018

10/10 Excellent

Alex, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We were very happy with our stay at Hôtel Aux Remparts in Fribourg. It is a very good value for money. The quality of the bed and the pillows (the most important thing for me) was excellent, with real down pillows. Room was large, clean and quiet, with more than enough space for our luggage; the TV had several English channels.
Stayed 2 nights in Oct 2017

10/10 Excellent

Stacy, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the ramparts from our room
We really enjoyed this hotel. Our room was spacious and accomodated our family very nicely. The location, just outside the ramparts, is actually very convenient with free parking and easy access. Our only complaint was that it was very hot and there was only one small fan for the entire room. That said, it was a beautiful room.
Stayed 1 night in Jul 2017

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable - and somewhat unique
Fairly small and fancy, somewhat "boutique"-ish hotel in easy walking distance to the heart of Fribourg. Easy to get to by car. we enjoyed a fast and effcient check-in, superb breakfast buffet and an amazingly room facing away from the road. Rooms are nicely decorated and quite comfy, although a bit warm on this hot summer day. There are variuos fees due upon checkin and checkout, but overall a good price performance ratio. Recommended!
Stayed 1 night in Jul 2017

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay.
We had a nice stay. Checkin was easy and surroundings attractive and easily walkable.
Stayed 2 nights in Jun 2017

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel for the money in Fribourg
Good hotel in Fribourg. Staff was super friendly and helpful. Decor was inviting. I would only ding them very slightly for having no air conditioning which could be a problem during the warm Swiss summers, but no other hotel in Fribourg has air conditioning either. It has a claim on being the best hotel in town.
Stayed 1 night in Jun 2017

10/10 Excellent

Geoff, Sawbridgeworth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean hotel.
Hotel was very well maintained and the room was clean and comfortable. Good range of UK TV channels (not that we went to watch TV!). The reception staff member was particularly helpful. All in all, a good hotel.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel setting and rooms were of a good standard. We paid for 3 suites, however were only given 1 suite, and two standard rooms - however as of yet the hotel has not responded to three attempts at resolving this issue. The hotel only has very limited parking on the grounds, so you basically need to park on the street. Shame for the lack of response from the hotel, as otherwise it was a good experience.

10/10 Excellent

Ravi, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for a visiting Fribourg.
I picked the hotel based on reviews on hotel.com. When I left I dropped my house keys in the parking lot. When I got home and discovered that I didn't have them, I called the hotel. They had found the keys and put them in the mail immediately. I was very grateful for their attention and consideration.

10/10 Excellent

Jennifer, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fribourg with family
Meeting family, really comfy room, excellent service, staff very friendly and helpful. If anything rooms a little too warm, but fan was provided.

10/10 Excellent

Sheryl, Brugge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Comfort
Very comfortable stay - bed and pillows wonderful and there are quite a few English-speaking channels - all of the BBC and ITV stations. The parking is FREE - the only free thing in this VERY expensive country.

10/10 Excellent

marilyn, Ayer, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friberg, Switzerland 10/15
This hotel was absolutely WONDERFUL in all categories! Perfect location, great room and hotel staff are so friendly and helpful.

6/10 Okay

Kathy, Philadelphia, PA USA

Liked: Cleanliness
The hotel staff was pleasant and helpful. Breakfast was convenient and good. The weather during our stay was very hot and the hotel is not air conditioned due to zoning laws and the ecology minded Swiss. If I was visiting again in the summertime, I would seek out a hotel at least ten years older when air conditioning was permitted. Otherwise I would stay at this hotel again at other times of the year.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Impeccable. Defect free. Excellent locations n. Will come back again

8/10 Good

Martyn, Henley on Thames

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aux Remparts review Jan 2015
The hotel is pleasant, with excellent staff and customer service. It is a short walk to town and the carpark allows you to head in easily.

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Nice hotel in an interesting city. Clean, quiet and an amazing breakfast. I would recommend.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed for one night. Clean and comfortable. Close to center. Nice reception

10/10 Excellent

Len, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very good indeed
We stayed two nights. Greeting was friendly and helpful and the staff maintained that throughout our stay. The interior is extremely nice and compared well with far more expensive hotels.